Avaliações e Detalhes do Produto de Userpilot

As a Product Manager, Userpilot has significantly enhanced my autonomy in configuring surveys, NPS measurements, user flows, and banners without relying on development resources. Userpilot intuitive interface and no-code builder facilitate quick setup and deployment of in-app experiences, allowing for rapid iteration and optimization. Additionally, the seamless integration with our development environment has streamlined our processes, enabling efficient implementation of user engagement tools.

Another plus is the responsive support team, which provides quick answers via chat whenever assistance is needed, ensuring minimal downtime and smooth operations. Additionally, the support and availability of Sarah, our CSM, has been extremely helpful in guiding us to create the flows we needed in the best possible way. Análise coletada por e hospedada no G2.com.

While Userpilot offers robust features, there is room for improvement in customization options for flows, resource center, surveys etc. The analytics dashboard, though functional, could benefit from enhanced clarity and more advanced capabilities to provide deeper insights into user behavior.

Occasional bugs in the survey module have been observed, and the inability to preview the resource center based on specific settings poses challenges in ensuring optimal user experiences.

Furthermore, when modifying published content, the "update changes" feature lacks detailed information on what alterations are being made, limiting our control over content updates. Análise coletada por e hospedada no G2.com.

It’s been really useful for rolling out new feature announcements and driving adoption without relying on engineering. The no-code builder makes it easy to create in-app messages, and the segmentation tools help target the right users at the right time. Also, the analytics give a good sense of what’s working so we can optimize engagement. Análise coletada por e hospedada no G2.com.

Customization is a bit limited unless you’re okay with custom CSS. Would love more flexibility in branding to keep everything consistent. Also, the integrations could go deeper—better connections with analytics platforms like Amplitude or Heap would make a big difference. Pricing can also get steep as you scale. Análise coletada por e hospedada no G2.com.

O rastreamento sem código descontraído é uma mudança de jogo para nós em comparação com os programas que usamos anteriormente.

Além disso, com o plug-in do Chrome, podemos configurar o rastreamento em questão de minutos e continuar com outras tarefas, e depois retornar ao rastreamento e começar a trabalhar com esse resultado.

Recomendo muito isso e a "série" de webinars é uma boa experiência de aprendizado extra.

Em relação ao suporte, só posso falar de uma experiência com um bug, e isso foi resolvido de forma rápida e fácil. Análise coletada por e hospedada no G2.com.

Poderia desejar um pouco mais de "leitura rápida" codificada por cores dos clientes e seus respectivos segmentos. Análise coletada por e hospedada no G2.com.

Userpilot is super easy to use and really well-priced, making it a great choice for onboarding and user engagement. I love that it comes with built-in templates, so you don’t have to start from scratch. Also it is very easy to integrate with the product. The analytics are also really helpful for understanding user behavior and making improvements. The customer support team is available on chat and quite responsive. Overall, it’s a great tool that saves time and delivers great value! Análise coletada por e hospedada no G2.com.

Userpilot is a great tool, but there are a few things that could be better. While it’s easy to use, some customization options feel limited, especially when trying to tailor experiences to specific needs. The analytics are useful, but they could be more detailed. Would be amazing if the customer support team is available on weekend as well which currently they are not. Análise coletada por e hospedada no G2.com.

- Implementação fácil através de uma integração sólida com o Segment

- Permite testar ideias muito rapidamente sem ter que gastar recursos de engenharia nisso

- Ótimo suporte ao cliente sempre feliz em ajudar e discutir sobre novos casos de uso que queremos implementar

- Muito fácil integrar novos usuários na ferramenta e colocá-los a par das diferentes funcionalidades

- Responsivo a feedbacks e sugestões

- Design bastante flexível Análise coletada por e hospedada no G2.com.

- Se você precisa de soluções ultra personalizadas, esta pode não ser a ferramenta para você, mas para todos os outros que procuram uma ferramenta de adoção digital que também pode ser usada por pessoas sem formação em engenharia, você deve experimentá-la. Análise coletada por e hospedada no G2.com.

Userpilot has been a great addition to our workflow! The best part is the support—they’re always available and genuinely helpful whenever we run into issues. It makes a huge difference knowing there’s someone to talk to when needed. Análise coletada por e hospedada no G2.com.

The only challenge I’ve faced is understanding how different flows interact with each other. It’s not always clear which flow will trigger first, and there’s no way to preview all active flows in one place. Having a more visual overview would make it much easier to manage.

Overall, it’s a fantastic tool with lots of potential, and I’d definitely recommend it! Análise coletada por e hospedada no G2.com.

UserPilot takes complicated concepts and makes them easy and intuitive to implement for non-technical folk. Great technical support - always responsive and friendly. We've been relying on the team to help us implement features and build solutions on top of our web app to bring additional functionality and experiences for our users. UP has been very patient in trying to understand our product and what we're trying to introduce and helps us tailor the best possible user experience. We rely heavily on UP to provide our users with resources, documents, and tutorials. Análise coletada por e hospedada no G2.com.

It's not a dislike, but implementing a few certain functions and roles still requires dev involvement, which can be challenging if you don't have the technical skills or have devs easily available to assist you. It depends on your service/website so this might not apply to everyone. Análise coletada por e hospedada no G2.com.

So far our experience with Userpilot has been amazing. We came over from one of their competitors and the difference has been night and day. Starting with the implementation, since they connect with Segment, it was a matter of 15 minutes before we had integrated everything.

I love their UI, it makes everything so easy to use and you quickly understand what you can do, but then you keep finding more and more that's possible. The ability to filter charts by specific metadata from events is also super useful (which was not something offered by our previous supplier).

On top of that, they also have auto-tracking so I was able to start on the analytics journey without needing developer time. They do a really great job of balancing simplicity (as in how easy it is to set up and use) with depth.

Their Chrome extension lets me set up onboarding flows and customizations quickly, while still providing useful insights on what our users are interacting with.

All of this with an accessible price point and an excellent support team. Specifically, Owen and Lauren have been instrumental in our ability to get the most out of their platform. Análise coletada por e hospedada no G2.com.

So far nothing, we also wanted mobile app support but they just released it on Beta and it seems to work very well. Análise coletada por e hospedada no G2.com.

I love utilizing their resource center for our tool platform! It's an easy way to provide that 'AI' feel without actually any AI code. We have 2 audiences of subscribers on the platform, and with Userpilot's integration and role pass, it was very easy to establish two different resource centers without having to do extra work! Our subscribers use this feature all the time and frequently let us know how much they appreciate the information we provide. It's greatly increase our subscriber satisfaction so our client success team didn't need to focus on the simple question. This has become another customer support tool. Análise coletada por e hospedada no G2.com.

I would love to be able to edit the video sizing when included in the resource center. Análise coletada por e hospedada no G2.com.

O produto é simples, não somos os mais avançados em analisar dados e anteriormente tínhamos uma plataforma que era francamente exagerada para nossas necessidades. Precisávamos de painéis e de poder analisar dados conforme necessário, e isso faz muito bem.

O assistente é super simples de configurar e a ferramenta real para criar os guias funciona perfeitamente em comparação com nosso sistema anterior, que travava com frequência. As traduções de guias por IA funcionam bem, mesmo em idiomas escandinavos complicados.

Eles acabaram de introduzir a capacidade de transferir dados de outros sistemas, isso foi um obstáculo para nós inicialmente, mas uma vez que o instalamos, tivemos um intervalo entre quando começamos e colocamos esses dados no sistema, olhando para trás, isso nunca deveria ter sido um obstáculo para nós. Análise coletada por e hospedada no G2.com.

A implementação foi um pouco estranha, não havia processo, somos bastante orientados por processos e tínhamos um plano com tudo o que precisávamos fazer. Parecia que a implementação era mais como uma sessão de combate a incêndios uma vez por semana, em vez de algo que nos preparasse para o sucesso. Se esta é sua primeira incursão na análise de plataformas, você pode ser melhor atendido por um dos grandes players. Análise coletada por e hospedada no G2.com.