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Avaliações 1,039 Totango
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Creating segment to filter your clients, monitor your portfolio health, be updated on accounts status etc ! Análise coletada por e hospedada no G2.com.
"My folder" would be even better if we could display it more visually Análise coletada por e hospedada no G2.com.
I manage upwards of 75 accounts. Without Totango, I would never be able to manage my daily, monthly, and quarterly tasks. I help new customers with onboarding and we are a tech company, so there are an enormous amount of checklist items I have to manage. With every account at a different stage in the process, it became unmanageable to use just outlook, excel, and post-it notes to know where I was at with each account and things were getting missed. Totango makes it very easy to know where I am with each account and things no longer get missed. Análise coletada por e hospedada no G2.com.
I was having an issue with the speed of the system, but they have made numerous improvements and that is no longer an issue. I do wish there were more email notifications to alert me when things are overdue instead of having to log in to see them. However, there might be tools that I am just not aware of. Análise coletada por e hospedada no G2.com.
Totango is a leader in implementing Customer Success strategies that fit the needs of our particular business model. With the use of campaigns, SuccessPlays, and SuccessBLOCs, we are able to scale up and out for our business. And that's only at the surface of what Totango can do!
It's my go-to tool for Customer Success, and cross-functional departments!
My favorite part of the product is MultiDimensional Health. It helps us understand our customer pain points and success through a dimensional model while analyzing good, average, and poor health scores across our entire customer base.
Lastly, there support team is world class!
Not only is their product one of the best, but their customer experience is phenomenal. I love working with Totango. Análise coletada por e hospedada no G2.com.
Managing and reporting on tasks in Totango can be quite difficult! Especially as an operations teams as we try to report on tasks.
I also still want to see a dashboard like view at the "My Portfolio" level. Summarizing everything about a patch of customers into one view and deep dive from there. Análise coletada por e hospedada no G2.com.
Eu adoro usar o Totango diariamente. Este é o melhor CRM que testei até agora e funciona perfeitamente para garantir que eu acompanhe minhas tarefas, a automação de campanhas funciona maravilhosamente e os successplays estão desempenhando da maneira que eu quero. Análise coletada por e hospedada no G2.com.
Se possível, implemente uma dica de ferramenta que definitivamente ajudará os novos usuários a saber onde estão ou no que estão prestes a clicar. Honestamente, não consigo pensar em nenhum motivo para não gostar deste CRM. Análise coletada por e hospedada no G2.com.
The ability to capture all the key points about an account on the front page and see everything you need in one view. Análise coletada por e hospedada no G2.com.
It doesn't connect with Google mail without a zap. Análise coletada por e hospedada no G2.com.
Eu adoro como ele permite que você acompanhe o histórico dos seus clientes enquanto define prioridades e mantém-se organizado. É ótimo que ele favoreça a comunicação dentro da empresa. Análise coletada por e hospedada no G2.com.
No início, pode parecer avassalador, mas os webinars da Totango para CSMs e todos os recursos disponíveis ajudam muito! Análise coletada por e hospedada no G2.com.
Eu gosto dos blocos pré-construídos. Eles são fáceis de personalizar. Acho que os exemplos fornecidos são inspiradores para as melhores práticas disponíveis. A equipe que ajuda durante a integração é experiente e divertida de trabalhar. No geral, a estrutura do software é fácil de implementar e ajustar à medida que as coisas progridem. Análise coletada por e hospedada no G2.com.
Eu não gosto do fato de que preciso duplicar o trabalho para enviar mensagens em francês e inglês. Se a configuração pudesse ser feita uma vez, e a configuração de idioma feita na própria mensagem, então Totango seria quase perfeito! Análise coletada por e hospedada no G2.com.
CSM support to create Totango infrastructure, reports, build tasks and automations.
Clear Dashboards that I can create according to management requirements and Team KPI's and goals
The option to track and measure the progress in the customer journey
Easy and intuitive to work with Análise coletada por e hospedada no G2.com.
Creating PPT from Success Blocks when reviewing a group of accounts, not only PPT for Quarterly account review Análise coletada por e hospedada no G2.com.
We have recently started implementing Totango and are so excited to start using it. Everything looks fantastic not to mention user friendly. Our implementation manager has also been a wonderful resource Análise coletada por e hospedada no G2.com.
We would love to see an integration with skilljar and gong at some point but honestly we have not used it enough to see any downsides - it doesnt seem like there will be many! Análise coletada por e hospedada no G2.com.
Totango team is very open to product feedback and constantly makes meaningful updates and improvements to the platform. Visualization and reporting functionality is excellent. Helpful support site and certifications. Useful templates for commonly used campaigns and plays. Análise coletada por e hospedada no G2.com.
Have run into issues with bugs that are difficult to determine. Haven't had a great experience utilizing the product for partners - data challenges with complex partner to customer relationships (not 1 to 1 relationship customer/partner) Análise coletada por e hospedada no G2.com.
