Prós e Contras de ThirdChannel

Mais útil é a atmosfera orientada para a equipe. Todos estão dispostos a ajudar. Permitindo-nos trabalhar durante nosso próprio tempo e agendar nossos próprios horários. Análise coletada por e hospedada no G2.com.

Como as informações sobre o produto estão sendo comunicadas. Análise coletada por e hospedada no G2.com.

A comunicação é fundamental para administrar um negócio de sucesso. Needle demonstra uma comunicação forte e acolhedora e é incrivelmente adaptável ao mundo em rápida evolução do eCommerce. Análise coletada por e hospedada no G2.com.

Não necessariamente uma aversão, mas uma opção para criar um chat de parceiro para parceiro, fora do painel, seria uma opção maravilhosa em vez de ter que se comunicar apenas por e-mail ou reuniões. Análise coletada por e hospedada no G2.com.

A Needle combina defensores da marca no campo para poder responder a perguntas de clientes em busca de respostas. Você obtém usuários apaixonados pelo produto que ajudam aqueles que procuram seus produtos. Análise coletada por e hospedada no G2.com.

Não há nada que eu não goste sobre Needle. Análise coletada por e hospedada no G2.com.

It's a very easy-to-use Platform. I can log in to the Platform and be chatting instantly.

The schedule is very easy to add or drop hours.

The sound option helps me toggle between Chats. I've come to rely heavily on sounds!

Points are updated live to my Total. Análise coletada por e hospedada no G2.com.

Transcript History. Sometimes, I would like to filter historical chats for myself. It would be nice to review my chat responses from the past. But, I have to find myself within the pages. There is no export option either. Also sometimes, there are sound issues that requires clearing out cookies and cache. Análise coletada por e hospedada no G2.com.

My experience with Needle comes through the CDW website. Having someone walk through the options available on that website is an excellent service. It isn't easy to wade through all that is available. However, with a Needle representative, it's easier to look at what's available and decide what will meet the need. What's more, sometimes the Needle representative can point out options that would fit the need better I would have located on my own. It's a great customer service experience. Análise coletada por e hospedada no G2.com.

The representatives I've talked to are professional, curteous, and quick to respond. Sometimes getting a chat box takes a while initially, but once the chat begins, each session has been helpful. Análise coletada por e hospedada no G2.com.

First, I love that Needle hires qualified, experienced representatives for chat consultation. Everyone I have spoken or worked with has been professional, skilled, highly educated, and dedicated. Their expertise is appreciated, particularly when trying to find a hard to locate product or an alternative to products that are out of stock. Needle representatives are responsive, and work quickly to answer questions without a long wait time. There's nothing I hate more than visiting a site with chat-based support, only to have the conversations feel like they are pulling teeth. I've never had this experience with any Needle consultant.

I also like the authenticity of their representatives. At no time do I feel like I am receiving canned, macro-driven responses. It feels like I am having an actual conversation with someone who honestly cares. Análise coletada por e hospedada no G2.com.

Needle representatives sometimes do not have all of the resources necessary to answer questions. Questions about inventory, quotes, or purchasing often have to be escalated. Análise coletada por e hospedada no G2.com.

Horários de trabalho flexíveis e sem pressão para tirar dias de folga. Desafiador, mas sempre divertido, conheci algumas pessoas ótimas e fiz alguns amigos ao longo do caminho. Análise coletada por e hospedada no G2.com.

o console precisa de uma pequena atualização para que seja mais flexível de trabalhar Análise coletada por e hospedada no G2.com.

The simplicity and performance. Needle offloads the need for internal resources and management while driving increased engagement and conversation rate on our site. Análise coletada por e hospedada no G2.com.

There are some questions Needle chat advocates can't answer due to limited connectivity with our backend systems. Not saying this isn't possible, but not something we have setup. Análise coletada por e hospedada no G2.com.

Being able to talk to a live person instead of a bot. Customers are glad to get personal service with actual product experience. Análise coletada por e hospedada no G2.com.

Not all chat advocates are completely informed on products. Be sure to provide good training and information on your product. Análise coletada por e hospedada no G2.com.

Flexibility of schedule and work from home Análise coletada por e hospedada no G2.com.

Lack of information from product company Análise coletada por e hospedada no G2.com.