The SureCloud team can't do enough to ensure that the software meets our organisation's requirements. Análise coletada por e hospedada no G2.com.
To get the maximum value from SureCloud we needed to undergo development work, however the team were incredible in helping to understand what we were hoping to achieve and working with us to implement. Análise coletada por e hospedada no G2.com.
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We use SureCloud for Risk Management and Control Compliance. The core product is strong, especially in validating data as it is entered, providing a clear workflow for users, and notifications when tasks are due (or overdue). There is a real focus on ensuring 'quality in' as data is captured.
The SureCloud implementation team was able to configure the tool for our particular business, which is quite
a complex matrix organisation. Advanced features that are not required can generally be configured out, but can be re-introduced later when required.
The support team is friendly and generally responsive. They provide weekly formal updates on issues and changes, as well as ad hoc support whenever needed. It is simple to log requests and issues, either by email or via online form.
We have seen previews of the upcoming 'Aurora' product, which is the next generation of SureCloud. It is good to see the company investing in its product, and responding to customer feedback for the next iteration of the tool. Análise coletada por e hospedada no G2.com.
The least successful part of the product is the reporting and dashboards. These are quite limited and clunky, and lack most modern features of BI tools, such as the abilty to drill down or to sort by multiple fields. They are absolutely fine for standard reporting, but not much use for more sophisticated data analysis.
We have encountered some performance issues (blue circle, awaiting data to refresh), which definitely increase as data volumes grow. The support team have worked hard to improve performance, but this will only properly be solved with the new Aurora product.
We initially implemented without external integrations. When we later decided to integrate with ServiceNow and Jira, we found that this has taken many more months than we expected, and has still not yet gone live.
The current product (soon to be replaced) also has some legacy design features that are less than helpful. Sometimes the support team clearly struggle to make it do what they want, and we have regularly seen new bugs appear that apparently result from code changes elsewhere having unexpected effects on us. We hope that the new Aurora product, being a complete bottom-up rebuild, will resolve most of the above issues. Análise coletada por e hospedada no G2.com.
We've been happy with the product and the support and communication has been excellent throughout the migration and onboarding process. Análise coletada por e hospedada no G2.com.
No major concerns at present - looking forward to additional Aurora functionality being made available Análise coletada por e hospedada no G2.com.
SureCloud have a very customer centric culture. Engagement with all the SureCloud teams is positive whether that's Support, Delivery, Account Management or the senior team, they are very responsive to all that is asked of them Análise coletada por e hospedada no G2.com.
SureCloud's products have evolved over the last 15 years, this means some of the functionality doesn't work as we would have expected, whilst SureCloud are anyways very helpful when fixing issues, it would be better if these issues didn't arise in the first place Análise coletada por e hospedada no G2.com.
Sua disposição para investigar a arte do possível Análise coletada por e hospedada no G2.com.
Com a ferramenta mais antiga chegando ao fim de sua vida útil, algumas funcionalidades esperadas não são possíveis. Análise coletada por e hospedada no G2.com.
Os painéis, particularmente a capacidade de personalizar portlets. Análise coletada por e hospedada no G2.com.
É difícil entender papéis e permissões, ou seja, Ações e o papel invisível do criador de Ações. Análise coletada por e hospedada no G2.com.
A facilidade de uso e navegação no sistema. Análise coletada por e hospedada no G2.com.
Não aplicável, tudo o que tínhamos na nossa lista de desejos foi atualizado e agora estamos trabalhando em novas ideias de melhoria. Análise coletada por e hospedada no G2.com.
Eu acredito que a Surecloud fornece serviços úteis em segurança da informação e Gestão de Processos de Negócios. Eles ajudam as empresas a proteger suas informações e gerenciar seus processos com ferramentas de software especiais. Análise coletada por e hospedada no G2.com.
Eu acho este produto um pouco difícil de configurar e usar. A qualidade do produto pode ser melhorada. Análise coletada por e hospedada no G2.com.
SureCloud é uma poderosa plataforma de gestão de Governança, Risco e Conformidade (GRC) que possui muitas opções para rastrear padrões de conformidade de fornecedores, gerenciar incidentes e avaliar riscos empresariais. Ela nos permite sentir seguros e focar mais em riscos estratégicos e emergentes do que se preocupar com riscos mitigados. Também podemos integrar ferramentas de gestão de terceiros para rastreamento extensivo, monitoramento contínuo e analisar nossas auditorias por qualquer período específico. Análise coletada por e hospedada no G2.com.
Uma compreensão clara das atividades de backend do SureCloud é crítica ao trabalhar com a criação de entradas no Registro de Riscos. De um ponto de vista operacional para nossa facilitação de conformidade, todos os recursos do SureCloud são satisfatórios. Análise coletada por e hospedada no G2.com.
SureCloud's platform is fully customizable and they will tailor your instance to your company's needs. Their tools are user-friendly, and their customer service is extremely helpful and willing to ensure your application is running exactly how it needs to. Análise coletada por e hospedada no G2.com.
The only thing that I don't like is that while you're moving through the application deployment schedule and possibly once you've deployed it into your organization, you'll see some things you want to tweek and customize to your company's needs. Reserving the time for this can be a little daunting so plan ahead in your project scope, but this will be worth it as SureCloud will make all of the changes you want are made. Análise coletada por e hospedada no G2.com.
