Principais Alternativas de STAMP Mais Bem Avaliadas
I can’t say enough good things about STAMP and my customer success manager. From the get-go, I have had nothing but a great experience with STAMP. The one on one training, support and tutorials have all greatly helped me use STAMP successfully. Being able to log into my portal, choose a handful of categories and questions and begin my first STAMP assessment super simple. I can also monitor my account managers that are also using STAMP. The hierarchy set up within the system makes it very easy for me to run reports and to compare my Account Managers. Análise coletada por e hospedada no G2.com.
Every so often, I’ll get an idea and I’ll want to send a new STAMP immediately. My success manager always reminds me that we need to socialize the STAMP to our clients before we send more. In order to get a good response right, we need to tell them that an assessment is coming so they fill it out. Análise coletada por e hospedada no G2.com.
10 de 11 Avaliações Totais para STAMP
Sentimento Geral da Revisão para STAMP
Entre para ver o sentimento das avaliações.
Profundidade dos dados e visualizações personalizadas. “Os resultados do STAMP foram muito reveladores e estou muito feliz por termos feito isso. A chave é estar preparado para agir imediatamente com o que você aprende.” Jerry Rollins, Fundador e CEO, Sage Análise coletada por e hospedada no G2.com.
Novas melhorias estão acontecendo todos os meses. Análise coletada por e hospedada no G2.com.
Wwe had to worry when we got to renewal time because we didn’t know if our clients were going to renewal. Now that we have STAMP, we know how each and every client is feeling about renewing again. Análise coletada por e hospedada no G2.com.
Being the main administrator, I must create additional accounts within the system for my AMs and CSMs. I wish there was a way to mass create accounts for my team. Typically, I have to call my CSM. Análise coletada por e hospedada no G2.com.
Estamos obtendo as respostas de que precisamos para garantir que nossos clientes recebam o melhor suporte possível. A configuração da avaliação é muito fácil. Adicionar contatos e criar campanhas de e-mail também é muito simples. O sistema realiza o trabalho sem fazer o usuário sentir que há muitas opções. Análise coletada por e hospedada no G2.com.
Eu gostaria de criar mais perguntas personalizadas rapidamente para que eu possa enviar STAMPs o tempo todo. Normalmente, tenho que enviar um e-mail para o meu CSM e pedir para ele confirmar. Eu sei que os conjuntos de perguntas são baseados em pesquisas de mercado, mas seria bom se eu pudesse criar as avaliações rapidamente. Análise coletada por e hospedada no G2.com.
Sem dúvida, a simplicidade da ferramenta é a melhor parte. Poder acessar o site, escolher minhas categorias sobre as quais quero feedback e depois selecionar as perguntas é ótimo. A plataforma é muito intuitiva e facilita muito o envio de avaliações. Posso até criar minhas campanhas de e-mail a partir da plataforma para enviar também. Muitas vezes, nos encontramos enviando os mesmos modelos com diferentes links de avaliação personalizados de acordo com as preferências do cliente. Não precisamos escrever nenhum código personalizado também. Análise coletada por e hospedada no G2.com.
Eu gostaria que houvesse uma opção à la carte para adquirir funcionalidades adicionais diretamente da plataforma. Mais avaliações STAMP e relatórios avançados são ótimos, mas eu tenho que falar com meu gerente de sucesso primeiro. Eu entendo que eles querem que tiremos o máximo proveito da plataforma, mas geralmente preciso comprar mais quando estou trabalhando em avaliações às 10 horas da noite. Análise coletada por e hospedada no G2.com.
Ultimately, the platform is highly intuitive. At login, it's aesthetically pleasing and there is no sense of being "Overwhelmed" and no annoying "pop ups". There is no huge indicator prompting you to mass upload your contacts and begin sending STAMPs. The customer success manager actually wants to work with you throughout the process so you have a better understanding of what you're doing. They dig and uncover your business objectives to make sure accomplishments are measureable. They don't have the "set it and forget it" frame of mind. Análise coletada por e hospedada no G2.com.
As I become more entrenched in the platform, I'd like a little more hands off. I know my success manager is there to help me and make sure I'm seeing value, but I want to go in and break in. Create custom email templates and try to run my own reports. Personally, this is what I'd like. Análise coletada por e hospedada no G2.com.
This is a one stop shop to gain access to the voice of the customer. We can create different STAMP assessments for different customers and clients depending on how much detail we’re looking to obtain. We’re able to choose different categories which allows us to splice and dice the data so the reporting is simple to read. Within the tool, there is also an email tracker that shows us where the client is at in the process of completing their STAMP. We can send emails directly from the tool and BCC salesforce so we’re tracking our activity. I couldn’t imagine going back to our old ways of collecting customer feedback. Análise coletada por e hospedada no G2.com.
Right now, you can add contacts manually through the add contact feature, but only one at a time. Ideally, we’d be able to add more than one at a time manually. There is the ability to mass import but sometimes for testing purposes, we’d like to be able to manually add a handful of contacts. Análise coletada por e hospedada no G2.com.
I absolutely love the data and reporting catabolites that STAMP gives me. I can see the results of all of my questions for each STAMP, for all Account Managers or for all accounts. They have found a way to splice the data so region, city, and even zip codes can be determined. Having clear and concise data allows us to put action plans together so we can act. Receiving the feedback is a game-changer for our business because we’re able to capitalize on it and increase retention. Also, we can use this data to show future clients our current clients are ecstatic about our support and service. Análise coletada por e hospedada no G2.com.
At the moment, I do not have an dislikes about the platform. It would be nice to have some type of social media integration where my clients can share their review online with LinkedIn or Facebook. I’d love for something like this to show up on Yelp. Maybe that’ll be something they add in the future. Análise coletada por e hospedada no G2.com.
Being able to see the data and reports for each individual STAMP assessment. Also, have the account manager dashboard that’ll show me all of the data aggregated so its very easy to see how well our accounts are doing. The assessments metrics are simplified so anybody can understand the meaning of the outcome from the reports. Also, there are a handful of different reports we can run which gives us transparency into these accounts. It’s helping us get a better understanding of how each of our big accounts are doing. Análise coletada por e hospedada no G2.com.
Sometimes I wish that when I want to add a customized question without the CSM’s approval, I could. But, after I check with the CSM and they help me through the verbiage, I realize that it’s a good thing. Maybe STAMP can change the process to allow me to submit the question and keep it on the screen so I don’t forget about having posted the question. Análise coletada por e hospedada no G2.com.
