Prós e Contras de Replicant

Eles projetaram uma jornada de cliente B2B que é absolutamente de outro nível. Desde a primeira vez que nos encontramos com a equipe de vendas para definir o escopo do nosso projeto, houve um processo tão organizado e uma comunicação incrível. À medida que avançávamos pelas fases, a transição foi suave e eficiente. Cada novo membro da equipe estava bem preparado e bem informado sobre nossos objetivos e nunca tivemos que repetir notas ou agendas anteriores. A entrega foi impecável e todos os prazos foram cumpridos ou até mesmo entregues um pouco antes do previsto. Esta tem sido a equipe de tecnologia mais avançada e profissional com a qual já trabalhei! Análise coletada por e hospedada no G2.com.

Eu não experimentei nada negativo em nenhum aspecto desta jornada. Análise coletada por e hospedada no G2.com.

Replicant has been nothing but professional and also VERY patient with us over the course of our relationship. From the first meeting, they provided us with the resources and information needed to make a decision on if we should utilize their technology. It took us a long time to get to a place where we were ready to finally move forward. But, at no point were they pushy, annoyed, or frustrated with us. (They probably were but NEVER showed it to us!)

They tailored their experience to exactly what we were looking for and after we signed the contract they continued their focus of customer service through being there every step of the way in the implementation of the product. They even created custom reporting and self-service abilities that are very easy to use.

We are excited about the early results of the experience and look forward to seeing how it continues to help our business! Análise coletada por e hospedada no G2.com.

There isn't one thing that I can say I dislike about Replicant. Análise coletada por e hospedada no G2.com.

A equipe é rápida em responder se houver alguma preocupação técnica e está aberta a feedback. Eles geralmente respondem dentro de uma hora quando um ticket é enviado. O TM (Thinking Machine) em si é muito bom em entender diferentes sotaques e frases. Eles também parecem estar trabalhando em melhorias contínuas. Também funciona bem com nosso software interno e pode transferir as informações coletadas para um agente se não conseguir realizar a chamada com sucesso sem intervenção humana. Análise coletada por e hospedada no G2.com.

Neste momento, não é capaz de entender quando os interlocutores trazem informações aleatórias ao longo da conversa. Atualmente, possui fluxos definidos, então, se informações forem mencionadas fora desses fluxos, não entenderia. Análise coletada por e hospedada no G2.com.

We trust this product to answer our calls. The thinking machine is customizeable, and the reporting is top notch - we almost have too much data to pour over. The support team is very responsive when we submit a ticket in and we have regular weekly calls with our representative to discuss the product and enhancements. Overall we've been very impressed with the product and the team at Replicant. Análise coletada por e hospedada no G2.com.

There are a lot of specific use cases that need to be accounted for in our business. All of these exceptions need to be identified and solved. Thankfully the team at replicant is helping us to tackle these items as they come up. We've had a few technical issues but it's been very minor considering the volume of calls that have been actioned - again the team has been very responsive in looking into these as they have come up. Análise coletada por e hospedada no G2.com.

Replicant's implementation of conversational AI is one of the best in this segment. It immediately helped us to improve our IVR experience and customer engagement to authenticate and understand intent there by helping us to streamline our call routing and day to day operations. Integrating with replicant is easy and seamless.

Replicant team is always willing to go the extra mile to make sure we get the best out of the implementation and also have a better montenization towards ROI. CSM team partnership has been key for us to continue to expand our integration with replicant. Análise coletada por e hospedada no G2.com.

Product offering is expensive. We wish the different components of pricing i.e. fixed and variable is adjusted based on the utilization of platform capabilities. Análise coletada por e hospedada no G2.com.

Replicant usa conversas normais para receber um pedido de um membro, o que libera meus agentes para lidar com chamadas mais difíceis. Tudo isso a um custo menor do que o de um agente. Para os membros que completam seu pedido através do Replicant, experimentamos uma pontuação de Satisfação Geral mais alta do que um pedido feito através do nosso aplicativo ou chat bot. Eles também são muito responsivos ao nosso pedido de suporte. Análise coletada por e hospedada no G2.com.

O principal problema que temos com o Replicant é a coleta de endereços. Não há problemas se o endereço já estiver registrado, mas quando um membro não sabe o endereço exato onde está, podem surgir problemas. O Replicant pode fazer um trabalho melhor ao capturar o nome de uma empresa e encontrar o endereço municipal associado ao local. Análise coletada por e hospedada no G2.com.

While there are many companies offering quality AI solutions for automation, Replicant is leading the charge in the contact center and customer experienceindustry! With their singular focus on contact centers/customer experience you are partnering with experts in AI Conversational Thinking Machine & LLM's as well as industry experts in contact center operations. This combination of expertise leads to a custom tailored solution for your business needs. From project scoping, through implementation, all the way to go-live Replicant provides a team of support that makes the process seamless. Since using Replicant we have seen an increase in customer satisfaction, a decrease in costs and an increase in agent retention rates. Análise coletada por e hospedada no G2.com.

It's hard to think of anything to dislike about Replicant, they are truly a partner from day one and supports you in every way imaginable. Análise coletada por e hospedada no G2.com.

The Replicant team manages everything at each phase of the project. After implementation, they continue to analyze their Thinking Machine's performance to find ways to improve efficiency, intuitiveness, and helpfulness. We love working with these experts, and we've saved a good deal of money by using their technology. Análise coletada por e hospedada no G2.com.

We have had such a positive experience partnering with our Replicant team, it's hard to identify a dislike. We have at times wished they would expand into other automated customer service products--such as online Chat. Análise coletada por e hospedada no G2.com.

Though Replicant staff members (at all levels) who were involved with our project NOT familiar with the paratransit operations, they were able to work with us to learn the business very quickly. That proactive approach and taking the time to learn/undertand helped us to go live as scheduled. Análise coletada por e hospedada no G2.com.

The TMM cost that an agency will have to pay. Análise coletada por e hospedada no G2.com.

It is able to handle a fair amount of simple phone requests without having to escalate to our operators Análise coletada por e hospedada no G2.com.

It can take some time to get any changes made. Análise coletada por e hospedada no G2.com.