Avaliações e Detalhes do Produto de Pure Chat

Love that PureChat is user friendly and makes our customer service with our online customers fast and easy. Análise coletada por e hospedada no G2.com.

Dislike not being able to view FAQ's or canned responses in the same screen as the chat message. it takes time away form the customer having to maneuver through multiple windows Análise coletada por e hospedada no G2.com.

I love the easy set up and how functional it is for customers. They are please with the accessibility. Análise coletada por e hospedada no G2.com.

Really nothing. It is easy to navigate and very easy for customers to use. Análise coletada por e hospedada no G2.com.

I am able to see what the customer is viewing on the website so I can help them more easily. Análise coletada por e hospedada no G2.com.

On occasion it seems to be laggy. Also sometimes it shows another person typing in the chat when they are not. Análise coletada por e hospedada no G2.com.

The interface is easy to use and the alert sound is great! Análise coletada por e hospedada no G2.com.

It seems to loose chats from customers once in a while and 30 seconds to respond is not long enough in my business. Análise coletada por e hospedada no G2.com.

Website visitors and potential prospects have instant access to discuss any of our products and plans. Análise coletada por e hospedada no G2.com.

There is not much to dislike. I wish you could customize chat initiations but this is non-critical. Análise coletada por e hospedada no G2.com.

ability to position it on different site pages Análise coletada por e hospedada no G2.com.

this chat program seems quite good . Análise coletada por e hospedada no G2.com.

The ability to oversee your teams chats and join in a conversation. Análise coletada por e hospedada no G2.com.

Reporting is not the most user friendly and the ability to get more feedback on negative feedback. Análise coletada por e hospedada no G2.com.

It's very quick in response time.

I love the transcript and report options as well. Análise coletada por e hospedada no G2.com.

I don't like the auto fill element. Sometimes it puts information in my chat that is exactly the opposite of what I typed. Análise coletada por e hospedada no G2.com.

being able to multi task and speak to clients Análise coletada por e hospedada no G2.com.

No spell check on certain browsers - i.e. firefox or explorer Análise coletada por e hospedada no G2.com.

That you can view other chats and view records of previous chats Análise coletada por e hospedada no G2.com.

That you have to have the website open of the app open to use the automated log on function. Análise coletada por e hospedada no G2.com.