The ease of use and it is easily implemented. Great look and feel with a vast feature set which is continually being added to and improved. The great support team. Awesome UC apps Análise coletada por e hospedada no G2.com.
CDR reporting
Lack of Web Tenant branding Análise coletada por e hospedada no G2.com.
4 de 5 Avaliações Totais para PBXware
I can't say it enough, but the multi-tenant feature is really well done. Each tenant is really isolated from the other by a separate database. When showcasing PBXware to potential customers and resellers, this is what we show to them. Having a drop-down list and being able to switch from one customer to another is just fantastic. This is what I call a real Multi-Tenant.
Also the full mobile branding (7.4) is really awesome and makes a huge difference in the way we sell Bicom, I have rarely seen this level of branding capability for a mobile app and ease implementation.
I personnally think that the addition of more and more phones compatibilities makes PBXware easier to integrate with existing infrastructures. The addition of the remote provisioning service made a significant difference for our customers.
The dev team !! They are listening to all of our feedbacks and they actually care about it ! This is awesome, I really like working with them because I feel like its a human partnership. Could say the same for the support team, its always great to work with a team that actually cares about us. Análise coletada por e hospedada no G2.com.
The CDRs might be a bit lacking, if we could know what exactly has happened with a specific call in few seconds, it could be really good, both for the admin and end user.
Sometimes an overload of parameters & settings can be quite confusing. Análise coletada por e hospedada no G2.com.
PBXware is an easy to use platform. From start to finish, the use of our Multi-Tenant and Contact Center is a simple setup process.
The transistion from a Legacy phone system to PBXware is very simple, allowing for a very easy integration into an existing business.
The customer support is top notch. From the simpliest task to working on a very specific need, support has always been extremely helpful and knowledgable. Análise coletada por e hospedada no G2.com.
It is very hard to think of a downside. I have been a user for the past 13 years, and I do not remember anything that I could say or want to have changed. Maybe certain features that are available on one platform that is not available on another. Análise coletada por e hospedada no G2.com.
Multi-tenant architecture with a user-friendly interface. The most reliable and stable PBX platform I’ve ever used. Análise coletada por e hospedada no G2.com.
The only drawback is the absence of full roaming PINs and the need for a multiple edit button, such as for changing the CLI. Análise coletada por e hospedada no G2.com.
PBXware is very feature rich, affordable and easy to use. I also like the fact that administrative privilages is very powerful compared to other platforms.
It is easy to train support staff on the platform.
Bicom support is very good and readily available. Análise coletada por e hospedada no G2.com.
Glocom incompatibility with Huawaei devices. Análise coletada por e hospedada no G2.com.
