Principais Alternativas de Otter Restaurant Operating System (rOS) Mais Bem Avaliadas
Avaliações 7 Otter Restaurant Operating System (rOS)
O ponto forte do Otter é a solução de entrega de terceiros. É conveniente para mim ter Grubhub, DoorDash, Uber Eats e outros indo diretamente para o sistema em vez de ter que inserir os pedidos manualmente. Análise coletada por e hospedada no G2.com.
O sistema de exibição da cozinha (KDS) não possui uma interface de operação muito suave. Este pode demorar para notificar novos pedidos, particularmente durante as horas de pico. Isso pode causar muita confusão e cozinheiros irritados por terem que verificar constantemente a nova receita. Análise coletada por e hospedada no G2.com.
O fato de eu poder ter pedidos do Grubhub, DoorDash, Uber Eats e chownow chegando pelo mesmo tablet e impressora. Muito conveniente. Análise coletada por e hospedada no G2.com.
Às vezes, há problemas de conectividade entre o software da Otter e as plataformas de terceiros. Análise coletada por e hospedada no G2.com.
They have a wide integration ecosystem and it wasn't too difficult to set up Análise coletada por e hospedada no G2.com.
Just about everything else. I've worked in software for almost 20 years and Otter is hands down the worst vendor I've ever dealt with. They solution is buggy and unreliable, their documention and knowledgebase are a trainwreck and most employees have no idea what they're doing.
They also offer the worst support I've ever been subjected to. It's impossible to get in touch with anyone and when you do, your tickets are lost in the abyss until you follow up endless. Pick any other integration partner you can. Análise coletada por e hospedada no G2.com.
Melhor serviço para integrar vários serviços de entrega de terceiros. Análise coletada por e hospedada no G2.com.
o atendimento ao cliente deles precisa de melhorias. Análise coletada por e hospedada no G2.com.
The idea of simplicity is great. All of the platforms are in one place. Análise coletada por e hospedada no G2.com.
We signed on because it was supposed to be a simple, way to have all of the services together in one place. We could pause all platforms at one time, 86 an item and make other changes all from one place. That was not how it ended up. We have next to no support, if you want to speak with anyone you have to make an appointment and then it is only for a very specific amount of time. You get no instruction except for when you are setting up your tablet and printer. The initial person we spoke to gave us a brief demonstration of what Otter can do but never went into detail. They give you the option to chat on the tablet. When the restaurant is busy who has time to chat on a tablet? The second option is to email support. You then get a response stating that you will be contacted via email within 24 hrs. When there's an issue do you want to wait for 24 hrs? After sending multiple emails you finally get a response from one of the 3 different people a few days later which is no help. so I think that I would rather have three different tablets, and three different printers and deal with three different organizations that have no one to deal with at Otter. Of course, they took my money immediately! They didn't stall in that at least. Frustrated to say the least and no end in sight. We have invested time and money and now are questioning if we will continue. So very sad because the idea was great. Análise coletada por e hospedada no G2.com.
O processo de integração foi fácil entre Toast e Otter. Análise coletada por e hospedada no G2.com.
Não havia nenhuma característica que eu não gostasse. Análise coletada por e hospedada no G2.com.
A Otter facilita a entrega de terceiros! Ela elimina a dificuldade de marcar itens como indisponíveis, assim como inserir os pedidos no sistema POS. Análise coletada por e hospedada no G2.com.
a qualquer momento que as plataformas de entrega de terceiros atualizam algo em seu sistema, isso pode causar problemas com a integração com o sistema POS Análise coletada por e hospedada no G2.com.
