Prós e Contras de NUACOM

We recently signed up with the Nuacom softphone app, and the entire experience has been smooth and professional. From the start, Anthony Tierney was incredibly helpful, answering all our questions with clarity and patience. He ensured we fully understood the service and its benefits, making the onboarding process seamless.

After signing up, Heather Cunningham assisted us with a support call to set up our account, and she was equally supportive. She guided us through the setup step by step, addressing any concerns promptly and making the process much easier for us. Her professionalism and knowledge were greatly appreciated.

Both Anthony and Heather provided quick and efficient support, and their friendly, approachable manner made all the difference. The app itself is intuitive and easy to use, which we highly recommend to anyone considering Nuacom for their communication needs. Análise coletada por e hospedada no G2.com.

So far, I have no dislikes about NUACOM. The onboarding process was straightforward, the support team has been incredibly helpful, and the app is intuitive and easy to use. It’s early days for us, but everything has been running smoothly, and the service has met all our expectations. Análise coletada por e hospedada no G2.com.

A tela de administração - somos capazes de revisar chamadas e personalizar isso de acordo com nossas próprias necessidades, o que nos ajudará imensamente com nossos relatórios. O recurso de quadro de avisos é uma ótima adição ao serviço fornecido pela NUACOM. Poder ver um painel ao vivo de agentes e chamadas recebidas é um ótimo recurso para se ter.

O SoftPhone tem a opção de ficar indisponível para chamadas recebidas.

O recurso no softphone realmente nos ajudará a melhorar a maneira como lidamos com as chamadas.

A implementação do sistema telefônico foi rápida e fácil. O grande nível de suporte de Heather e da equipe foi muito apreciado. Análise coletada por e hospedada no G2.com.

A única coisa que seria uma boa adição ao sistema telefônico NUACOM seria ter outras opções no softphone.

Exemplo, ter uma opção para "Almoço" para que isso seja refletido no painel.

Além disso, quando disponível, o usuário aparece como verde. Mas ocupado aparece como offline (à sua própria maneira) quando ocupado é selecionado. Poderia ser mostrado como vermelho para indicar que o aplicativo está aberto, mas eles estão indisponíveis para atender chamadas.

Fora isso, nada mais a declarar. Isso é apenas um feedback. Análise coletada por e hospedada no G2.com.

Comprehensive features and the support has been very good so far. Análise coletada por e hospedada no G2.com.

The user interface for configuring the system isn't the most straightforward. It could do with a cleaner model which either allows you to manage the call flow using a visual flow chart-type layout, or at least provides a visual of the call flow separately, even if you have to use the different sections of the settings menus to put your configuration together. This would make life easier - not just for the user, but for the Nuacom support when you are trying to explain to them what you need. We weren't setup correctly, and when we tried to have this corrected (with the Nuacom supports help), our call flows just became more and more complicated, when the answer was actually quite easy and it needed to be simplified, rather than made more complex. This could have been fixed quicker (probably without Nuacoms help) with a more visual diagram of how the system is working. Keeping in mind that more than one person from a company may need to deal with a call flow issue at any point and it may not be the person who has put it all together (i.e. not me) and unless you are really familiair with the setup, it's not going to be clear to the layman.

I also don't see why you need to put a 5 second minimum limit on voicemail's, before they can be emailed to us. We want the voicemails to be sent to us regardless of if they are only a few seconds long, which they can very possibly be. Not sending them because of this time limit could lead to things being missed. Maybe we could decide for ourselves if we want to set a minimum seconds limit. Análise coletada por e hospedada no G2.com.

In the interests of transparency, our company (and myself) are new users of the system - we signed up after it came highly recommended from one of our business contacts. The initial training was conveyed in a straightforward manner and the user interface is easy to understand. Análise coletada por e hospedada no G2.com.

Nothing so far...so hopefully this continues as we fully get to grips with all the functionality Análise coletada por e hospedada no G2.com.

O processo de configuração foi rápido e fácil. A chamada de integração foi ótima para nos acostumarmos com o sistema e garantir que estávamos prontos para começar. Análise coletada por e hospedada no G2.com.

Não há nada neste momento que eu desgoste. Análise coletada por e hospedada no G2.com.

NUACOM offers an intuitive and reliable platform that makes communication seamless and efficient. The wide range of features, including call management, analytics, and integrations, are incredibly useful and enhance productivity. The customer support team is responsive and knowledgeable, ensuring any issues are quickly resolved, which greatly improves the overall experience. Análise coletada por e hospedada no G2.com.

Nothing to review at this time as we have had no bad experiences at this time Análise coletada por e hospedada no G2.com.

We recently switched our telephone system to Nuacom. From the beginning, their customer support has been excellent. They guided us through the entire setup process with clear, timely communication, making the transition seamless and stress-free.

With help and guidance from Nuacom's Sarah with the application process and Vaibhav from the onboarding team we were able to get everything up and running quickly. The interface is intuitive which has made managing calls much easier for our small team. It has many useful features that we are sure will improve our day-to-day operations, from call forwarding to voicemail management. These tools will help us to stay better connected with our customers. Análise coletada por e hospedada no G2.com.

At this early stage of using the Nuacom system, we haven’t encountered any issues or drawbacks. Análise coletada por e hospedada no G2.com.

I am a new business customer to NUACOM.

I have found NUACOM's products to be well thought through.

NUACOM is well resourced, their cloud tech is functionally rich and the assistance I received to get my business onboarded to their cloud VOIP system was excellent.

Of the VOIP providers I have had experianced, I have no hesitation in recommending NUACOM to enterprise organisations, corporates and small businesses alike. Análise coletada por e hospedada no G2.com.

NUACOM's product pricing is a little higher that its competitors BUT having taken the journey to commit to NUACOM corporate VOIP, I understand why. Comparing NUACOM to its perceived competitors is like comparing apples with oranges. Customer support, onboarding assistance and functionally rich technology far exceed others I have reviewed. Análise coletada por e hospedada no G2.com.

O painel é incrivelmente intuitivo, tornando fácil para qualquer pessoa navegar. Ele também possui uma variedade de recursos impressionantes e poderosos que aumentam a funcionalidade e melhoram a experiência geral do usuário! Análise coletada por e hospedada no G2.com.

Eu não consigo pensar em nada no momento. Análise coletada por e hospedada no G2.com.

Depois de circular pelo mercado de VOIP e telefonia por alguns anos, é ótimo voltar para a Nuacom.

A equipe é incrível, o suporte está sempre com você e o treinamento está prontamente disponível.

O Portal é limpo, claro e intuitivo; tudo está onde eu espero que esteja, e tudo funciona.

A configuração e implementação são diretas e rápidas.

Ele se integra e complementa os sistemas existentes com muitas funcionalidades que melhoram nossa análise e significam que usamos a Nuacom diariamente para nos apoiar em nosso negócio. Análise coletada por e hospedada no G2.com.

Reserve um tempo para esclarecer seus requisitos; entenda o que é necessário e tenha certeza de que você tem o pacote certo para você. Eu me inscrevi sem instalações adequadas para ligar para telefones celulares. (NO ENTANTO - Mais uma vez, a equipe da Nuacom foi de primeira classe em me ajudar e me fornecer exatamente o que eu preciso) Análise coletada por e hospedada no G2.com.