Avaliações 349 LoyaltyLion - loyalty platform
Sentimento Geral da Revisão para LoyaltyLion - loyalty platform
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Loyalty Lion offers a solid platform for customer loyalty programs, boasting a range of features designed to enhance customer engagement. It provides businesses with numerous ways to strengthen customer loyalty and reward repeat customers. Awesome Customer Support. Good integration with klaviyo and reviews.io. Análise coletada por e hospedada no G2.com.
There are areas where Loyalty Lion could improve. One significant drawback is the presence of certain features that may not be relevant to all businesses and cannot be easily customized or removed. This lack of flexibility can be frustrating for companies looking for a more tailored solution. Análise coletada por e hospedada no G2.com.
Recentemente, configuramos um programa de fidelidade com a Loyalty Lion e o processo de configuração foi sem esforço com a ajuda de Sammy. Conseguimos personalizar a página de destino para corresponder à nossa marca e a equipe foi muito rápida e responsiva a quaisquer edições necessárias. Estou ansioso para ver como o programa impacta nossas análises no próximo ano. Análise coletada por e hospedada no G2.com.
Sem desgostos até agora, a experiência tem sido ótima! Análise coletada por e hospedada no G2.com.
Realmente gosto de como é fácil de usar, configurar níveis, adicionar/remover recompensas, mostrar todas as informações de fidelidade necessárias para os clientes. Também análises úteis, painel de controle e gerenciamento de perfil de clientes fiéis. Ótimo Suporte ao Cliente e uma Gerente de Sucesso muito prestativa, Anusha, que está sempre lá para nos ajudar a aproveitar ao máximo a plataforma. Análise coletada por e hospedada no G2.com.
Ele receberia minha nota mais alta se o LoyaltyLion também se concentrasse no design de páginas/contas de fidelidade, oferecesse blocos personalizáveis, modelos gratuitos/pagos que pudessem ser alterados no construtor ou oferecesse o uso de código html dentro dos blocos. Análise coletada por e hospedada no G2.com.
LoyaltyLion is an easy-to-use platform. Their customer support is responsive and very helpful. Integration and implementation are super easy as well. Análise coletada por e hospedada no G2.com.
There's really no downside to LoyaltyLion. If I had to pick one thing it would be that we are a US-based company and because they are a UK-based company responses to needed inquiries could take an extra few hours due to the timezone difference but that's really not that bad. Análise coletada por e hospedada no G2.com.
Até agora, estou adorando usar o LL e não posso agradecer o suficiente à Freya, nossa gerente de integração, por sua paciência com o vai e vem ao longo de um período de 3 meses, deliberando sobre os menores detalhes. A integração foi fácil e poder mostrar à equipe como usar tem sido tranquilo. Análise coletada por e hospedada no G2.com.
Neste momento, não consigo ver nada de que não goste. Análise coletada por e hospedada no G2.com.
A Loyalty Lion torna muito fácil para nós recompensar nossos clientes através de compras conosco e incentivá-los a voltar, concedendo pontos. Reya nos ajudou a configurar todos os nossos fluxos de e-mail e a ter nossa página de destino projetada pela equipe da Loyalty Lion. Análise coletada por e hospedada no G2.com.
O processo de integração e lançamento é um pouco confuso e não há uma lista de verificação para saber o que você deveria ter feito para o lançamento. Uma lista de verificação seria boa para os clientes revisarem e um documento com perguntas frequentes, pois descobrimos que continuamos entrando em contato com a Reya para responder às nossas perguntas. Análise coletada por e hospedada no G2.com.
Very fast replies to any query. Also the help provided was detailed and thorough. Análise coletada por e hospedada no G2.com.
Nothing particular on this front to mention/ Análise coletada por e hospedada no G2.com.
- You can extract a lot of the data and widgets in Loyalty Lion to use on customised features onsite which gives you more freedom than the out of the box pages they provide. E.g. we have 'this item is worth X points' on PDPs and in cart. But if you did want to go out of the box, it's really quick to set up.
- The team work closely with our developer agency which is great because they're on hand to help and have regular catch ups
- Our redeeming members spend around 3x as much as our non members and those in the higher tiers have on average have a higher LTV than those in the lower tiers.
- The portal is very user friendly and you can make quick changes
- It's fairly easy to integrate into Shopify Plus
- We had great support when implementing Loyalty Lion across our international stores as we needed help with points ratio and rewards due to currency conversions.
- You're able to create custom activities for customers to earn points on alongside the ones they have set up already
- You can set how long to have 'pending' points for so that earned points are deducted from the customer's account if they return something from their order. This means you're only rewarding customers who keep their items.
- The dashboard and analytics section gives a high level snapshot of things like tier spending habits, activities completed, revenue from referrals etc. Análise coletada por e hospedada no G2.com.
- Customers don't get points back for returned items unless they return everything and recieve a full refund (including delivery etc). This causes quite a lot of customer queries even though we explain it in our T&Cs/FAQs.
-When we offered birthday rewards in our first tier, we noticed a lot of customers creating multiple accounts to receive multiple birthday rewards.
- You can't filter and export customer lists e.g. by tier or points. You have to export the full list of customers and filter yourself in Excel which can be quite time consuming!
- Unredeemed points don't expire (unless the customer doesn't spend enough to stay in their tier). This means that we have points (money) sitting there indefinitely
- It can be tricky with Loyalty Lion out of the box analytics to see the ROI and to understand if it's canobolising sales - we had to do a lot of in depth reporting in Shopify, and a few customer tier tests, to really understand the benefit
- You're unable to set a max. spend limit on referrals
- Some of the activites aren't tracked e.g. follow social channels - the customer can click on the activity and not actually follow you but still receive the points
- You can't schedule double point promos in advance
- Points comms on the PDP don't update if you have double points days (they still show single points) Análise coletada por e hospedada no G2.com.
A great introduction to the platform, with lots of opportunity for questions. Easy to get in contact with and my team love loyalty lion! Análise coletada por e hospedada no G2.com.
I am new to the platform so do not personally have any dislikes currently. Análise coletada por e hospedada no G2.com.
The set-up was really easy and the onboarding manager helped us a lot setting up our loyalty program the way we want. Great integrations to shopify and klaviyo and we even managed to integrate typeform easily with the given APIs. The customer support is really helpful and fast. The strategy meetings with the loyaltylion team help us to improve our loyalty program after implementing it. Análise coletada por e hospedada no G2.com.
I have no complaints yet. We work with LoyaltyLion for 6 months now. Análise coletada por e hospedada no G2.com.
