Avaliações 82 LineLeader by ChildcareCRM
Sentimento Geral da Revisão para LineLeader by ChildcareCRM
Entre para ver o sentimento das avaliações.
I love how we were able to eliminate several other platforms and use just one to meet our needs. Having the enrollment side, manage side along with billing all in one place has been great. I also like that they are constantly putting webinars out there for users to become more familiar with the platform. I like the help chat feature so that we can try to get answers to some of our immediate concerns. I like that you are able to pull various reports to gather more insights on what is going on at each center. I also like how you are able to efficiently communicate with leads and existing families. Lastly, I like how staff members and leads can get email and text reminders about meetings, tours and follow-up tasks. Análise coletada por e hospedada no G2.com.
Some of the downsides of Lineleader include accuracy for reported data and reports. It also seems that the system has a lot of loose ends that create unnecessary work and stress, for example, if a lead schedules a tour and then gets an automated text reminder about the tour with an option to reschedule and they reschedule, it does not cancel out the original tour on the calendar. It also does not send an alert that a tour has been rescheduled or cancelled to the staff member. So we are often left wondering if someone will be showing up or not, when they already rescheduled online. Another difficulty is the fact that it is not a seamless transition from lead in Enroll to Registered in Manage. For example, when a lead is prompted to fill out forms while in the Enroll side, once they switch to manage, a lot of the information does not carry over like authorized pick ups, allergies, etc. So it then creates double work with having to manually input information into the system that is already captured through the completed forms. In addition, while the chat feature is helpful, sometimes if the representative is unable to answer the question it will get escalated and take a very long time for someone to follow back up. On the manage side, the input for teacher lesson plans on the Manage side is very tedious and teh whole process is time consuming and not effective. I do not like how Lineleader is unable to do automatic charges to accounts for ex. late fees, etc. Lots of things need to be done manually which wastes time. Lastly, not having the ability to view and manage the calendar on the Enroll side for all locations has been very daunting. It was a feature that was available before an update was done where I was able to view the master calendar, but then it got taken away and now I can only see each campus calander by clicking on it individually. I manage all campuses so this can get very confusing. I have reached out several times about this with no result still. Análise coletada por e hospedada no G2.com.
Nosso representante está sempre nos ajudando a conectar com a equipe de desenvolvimento. É um programa fácil de estar ao longo do dia, todos os dias. Agradecemos o apoio e a consideração em adaptar um produto para atender às nossas necessidades. Um recurso que solicitei anteriormente foi adicionado e tornou a comunicação contínua com nosso mercado muito mais rápida na forma como agimos. Estou ansioso por possíveis desenvolvimentos futuros. Análise coletada por e hospedada no G2.com.
Eu quero ver a idade da criança e a data de início na aba de ações para a conclusão da tarefa. Eu quero poder selecionar e completar ações em massa a partir do painel usando modelos. Eu quero poder atribuir uma tarefa em massa. Análise coletada por e hospedada no G2.com.
The customer support and the number of features that I can access. Adrienne has been fabulous in helping me navigate through the system as a new employee and I am really greatful for the follow-up emails to meet-up with me and make sure all is well on my end! Análise coletada por e hospedada no G2.com.
Sometimes the system is to slow or down when I have a tour checking in and messages also are delayed to Parents as well. Análise coletada por e hospedada no G2.com.
I like the ease of use and the ability to switch locations without having to log out of the current location. Análise coletada por e hospedada no G2.com.
The only thing I don't like about LineLeader is the limited flexibility of filtering some reports. Análise coletada por e hospedada no G2.com.
A ferramenta mais útil que temos é manter contato com as pessoas. Sem as pessoas e os lembretes para ligar, as famílias no passado ficaram de lado. Na sociedade de gratificação instantânea de hoje, o Lineleader nos permite a capacidade de ficar em dia com nossa futura clientela familiar. Cada lead importa e o Line Leader garante que não os percamos. Nunca voltaremos a não usar um serviço de CRM para nossas escolas. O suporte ao cliente na integração foi ótimo e estou muito satisfeito com a facilidade de integração em nosso site. Análise coletada por e hospedada no G2.com.
A implementação foi mais difícil com minha equipe do que eu pensei que seria. Não acredito que utilizei totalmente as ferramentas no back-end do ENROLL para fins de marketing. Eu gostaria de saber mais na forma de tutoriais por e-mail em vez de vasculhar a seção de AJUDA (que é útil). Leio todos os e-mails enviados para mim em busca de ideias, dicas e truques, e mais sobre marketing e uso dessas ferramentas seria ótimo. Também mudaríamos para todos os serviços do Line Leader, no entanto, vocês não têm um recurso de segurança para códigos de teclado. Análise coletada por e hospedada no G2.com.
É muito fácil de usar e a equipe do LineLeader é muito prestativa e responde rapidamente às perguntas. Análise coletada por e hospedada no G2.com.
Nada! LineLeader fez uma grande diferença para nossa comunicação! Análise coletada por e hospedada no G2.com.
Everything is right there for me. I do enrollment and recruiting for 5 centers. Everything I need to contact families to teachers is all in one spot. Análise coletada por e hospedada no G2.com.
Nothing at this time. I feel it is a great tool. Análise coletada por e hospedada no G2.com.
What I like best about the LineLeader by Childcare CRM is how it helps keep track of engagments with reminders of tasks to be completed. I also like the fact it keeps everyone on the same page with updates. Análise coletada por e hospedada no G2.com.
There is anything I dislike about LineLeader by ChidcareCRM. Análise coletada por e hospedada no G2.com.
Prior to using Childcare CRM, our enrollment systems and processes were unorganized and reactionary. This system helped us create workflows to streamline our enrollment process and to create accountability among our team. Now, we are confident that there are no missed opportunities when it comes to families inquiring about care at our centers. We also hear positive feedback from our families regarding the timliness and organization of our follow ups. They often compliment us on our communication and we owe much of our ability to do so to Childcare CRM. Análise coletada por e hospedada no G2.com.
The stystem sometimes has quirks and glitches. After using the system for 10 years plus, I am familiar with the work arounds, but some of our newer employees have a hard time with this. We are still using the old format CRM, as the new format was too large of a change and we did not want to retrain our entire team. Análise coletada por e hospedada no G2.com.
O que é mais útil para mim é nossa representante de CRM, Adrienne Strong, que tem sido a mais útil na navegação em nossa ferramenta de CRM. Qualquer dúvida ou preocupação é rapidamente e minuciosamente abordada, o que é um contribuinte crucial para o sucesso de nossa organização. Análise coletada por e hospedada no G2.com.
Acho que a única desvantagem que compartilharei é o tempo de espera ao enviar tickets para a equipe de suporte de software. Alguns tickets demoram bastante com poucas ou nenhuma atualização sobre o progresso. Análise coletada por e hospedada no G2.com.
