Avaliações e Detalhes do Produto de HelloScreen by Upscope

HelloScreen has enabled our CS team to get valuable insights into users' accounts, whether they are assisting via email or phone support. Since implementation, our user satisfaction has skyrocketed for phone support, and overall employee happiness improved with further tools to enable our CS team. Installing HelloScreen took less than 2 minutes, and the customer support we had at the beginning was fantastic. Análise coletada por e hospedada no G2.com.

The pricing is a bit confusing and not upfront. Análise coletada por e hospedada no G2.com.

I truly appreciate the way we can connect with our clients so effortlessly and seamlessly, allowing us to provide them with the necessary assistance they need. It’s remarkable how this ease of communication enables us to meet their needs effectively and build strong relationships. Análise coletada por e hospedada no G2.com.

I really wish that I had the ability to communicate with clients directly through the Upscope platform. It would make interactions so much more seamless and efficient. Additionally, I sometimes find myself facing difficulties when trying to locate clients, especially when I search for them using their email addresses. Análise coletada por e hospedada no G2.com.

Being able to co-browse with my clients is a faster way to communicate with them on a different level. Análise coletada por e hospedada no G2.com.

Some people don't know how to refresh their page on there end and the only way to co-browse is for them to reload their page. I try to walk clients through it but some still have difficulty.. making us not able to do so. Análise coletada por e hospedada no G2.com.

the compatbility and user interaface is easy Análise coletada por e hospedada no G2.com.

the reload time sometimes freezes while on with client Análise coletada por e hospedada no G2.com.

você pode ver apenas uma página específica em vez de toda a tela do computador. O suporte é bom da upscope. Análise coletada por e hospedada no G2.com.

às vezes ele trava e você precisa usar o Chrome para fazê-lo funcionar perfeitamente Análise coletada por e hospedada no G2.com.

I enjoy the being able to connect with the client in real time! Análise coletada por e hospedada no G2.com.

I think it can improve on having a better way for the client to view the 4 digit code when I request to gain access to screen share Análise coletada por e hospedada no G2.com.

É muito fácil de usar, direto e muito intuitivo, mesmo para usuários mais velhos. Ótimo para suporte ao cliente, especialmente quando os clientes precisam de uma ajuda extra para localizar coisas e explicar o que estão vendo. Análise coletada por e hospedada no G2.com.

Eu posso ficar lento muito facilmente, ambas as partes devem ter uma conexão de internet muito boa. Análise coletada por e hospedada no G2.com.

Klanten helpen, omdat ze het soms niet kunnen vinden. Análise coletada por e hospedada no G2.com.

Soms is de cursor weg, en dan is het niet gemakkelijk om de cliënten te helpen. Análise coletada por e hospedada no G2.com.

Temos acesso à tela do chamador, podemos navegar no lado deles. Funciona em dispositivos móveis e computadores. Análise coletada por e hospedada no G2.com.

Não há nada em que eu possa pensar para usar upscope, talvez apenas ter acesso a certas telas e não a outras abas... Análise coletada por e hospedada no G2.com.

The ease of which a customer can grant access and screen share is crucial to the tool. It allows for seamless communication and improves our training efforts immensely. Análise coletada por e hospedada no G2.com.

I only wish it could be used on an app for mobile devices. Our website training has vastly improved, but we still have to use the old fashioned ways for training our customers on our mobile app.

Basically, my only issue is that I want to use Upscope more often. Análise coletada por e hospedada no G2.com.