Prós e Contras de HaloPSA

Outil très facile à modifier, avec une bonne gestion de suivis, commerce et technique. Análise coletada por e hospedada no G2.com.

Parfois les variables ne sont pas accessibles facilement lors de la programmation Análise coletada por e hospedada no G2.com.

Controle do sistema, flexibilidade, constantemente evoluindo com os tempos, suporte é bom, documentação atualizada regularmente, comunidade fantástica. Análise coletada por e hospedada no G2.com.

O módulo de folhas de ponto é bastante fraco, espero que seja atualizado. Análise coletada por e hospedada no G2.com.

Lots to configure, easy to implement.

Integrates with everything.

Streamlines our entire workflow, as a daily driver this works.

Strong documentation for initial configuration and best use case scenarios.

Everything is unlocked out of the box no need to buy addons to integrate fully with Quickbooks/Xero

Our account manager and onboarding contacts are always quick to reply and push along a request.

Shout out to Tim Lippa for going the extra mile for making the whole experience a great one. Análise coletada por e hospedada no G2.com.

Lots to configure.

Integrates with everything.

I find myself scouring for obscure integrations just to see how it integrates.

The ability to boil a smart kettle depending on agent calendar is a dangerous beast. Análise coletada por e hospedada no G2.com.

We are an MSP of 5 agents supporting around 40 customers ranging in size from 10 - to 150 users. We initially looked to switch ticketing systems to address clients' compliance needs but didn't realize how impactful the change would be for us as agents and our business's day-to-day management and growth potential.

We moved to Halo from N-Able's MSP-Manager solution. We tested what felt like every available ITIL-aligned solution on the market. Most were targeted at SMBs and enterprises and not MSPs supporting multi-tenant environments or with complex billing requirements. While many larger platforms support the ITIL foundations around self-service, change management, incident management, escalation, etc., few systems I've seen have an ethos of continuous improvement, like Halo. They release updates at a weekly clip, and these are not just minor tweaks but full-fledged feature add-ons, integrations, etc. This has spilled over into our team, and we feel empowered to approach our work with this same mindset.

Halo is a very customizable ITSM sandbox. Almost everything within the system can be tweaked, changed, or modified to match your needs. Don't like what something is named? Change it. Want to automate a process? Create it.

The action and information-oriented workflows make it easy for agents to work any ticket for any customer. Halo also meets us where our customers are. Many of the ITIL functions of other systems are not friendly to small SMBs who may want to track Change Requests or Major Incidents but don't require a massive series of documentation or approval sequences. Halo allows us to tweak these workflows and outcomes at a customer level and ensures a "just right" experience.

The day-to-day ticketing experience pulls all of these customizations into a central hub of information, creating actionable insights for your agents as they solve customer issues. I'm not sure enjoyable or fun would ever be the right word to describe work, but using Halo is never frustrating, and it feels like everyone on our team's quality of work has improved simply because of how the system functions. We've also seen our active queue decrease by about 30% because we can easily assign, track, and close tickets.

Halo's support and professional services team understands the product and your needs as a business and will work with you to guarantee the configuration meets your expectations.

Our customer's comments from day one have all been highly positive. We see that the system enables a level of collaborative support that we previously didn't have nor realized we needed to improve. This is especially important as we follow the industry trend and have more and more co-managed customers, where our coordination with their in-house IT is key to the relationship's success.

My original review called out issues with the ticket timer. Halo worked with us to address the issue.

We are very happy with this product and its impact on our business. Análise coletada por e hospedada no G2.com.

The high level of customization also means you should expect a longer onboarding process than with competing products.

While they've improved their documentation, no master user manual breaks down every small check box or option and its outcome. A full-time person dedicated to documentation would be a significant win for Halo and customers! Expect to work with the onboarding team to gain this understanding and tweak the system where you need it to be. Análise coletada por e hospedada no G2.com.

A quantidade de personalização que pode ser obtida com o HaloPSA é inacreditável, no entanto, quanto mais fundo no buraco do coelho, mais tempo leva. Análise coletada por e hospedada no G2.com.

A documentação não acompanhou o ritmo do desenvolvimento deles e, como tal, muitos dos documentos estão desatualizados. Análise coletada por e hospedada no G2.com.

antes mesmo de clicar em um ingresso, você já tem tudo o que precisa bem ali. Análise coletada por e hospedada no G2.com.

as abas em cada bilhete estão um pouco fora de ordem. Análise coletada por e hospedada no G2.com.

Ótimo suporte da equipe Halo, o que significa que as consultas geralmente são respondidas muito rapidamente. Em algumas instâncias, o software não fez exatamente o que precisávamos, no entanto, a equipe de suporte da Halo conseguiu fazer sugestões ou modificações para que isso funcionasse de acordo com nossas necessidades.

O software é bastante personalizável. Análise coletada por e hospedada no G2.com.

A base de conhecimento do Halo é bastante limitada, cobrindo apenas o básico do próprio Halo. No entanto, a equipe de suporte está feliz em preencher as lacunas por e-mail ou telefone. Houve alguma confusão durante as vendas iniciais, e alguns recursos que precisávamos estavam indisponíveis quando entramos em operação, no entanto, os desenvolvedores conseguiram fazer modificações para que a funcionalidade necessária estivesse disponível após alguns e-mails. Análise coletada por e hospedada no G2.com.

Você pode fazer a plataforma da maneira que melhor se adapte à sua organização! Planejamos lançá-la completamente em outubro! Análise coletada por e hospedada no G2.com.

Há tantas opções que às vezes é difícil criar coisas para serem o que você deseja dentro da sua organização. Análise coletada por e hospedada no G2.com.

We have gone through several different tickets solutions for our MSP business as they are extremely rigid and can't be customised. With Halo, it can be customised to do everything you need it to do. The possibilities are endless as the support team are fantastic and they will implement what ever you need.

We couldn't live without Dashboards and we now have 3 large screens in the office displaying data on tickets, deliveries and now projects. Stop wasting your time on other solutions. Análise coletada por e hospedada no G2.com.

Some functionality still only available on the legacy Windows program but with every new update more and more is coming across. We are just waiting for Xero integration to be moved across and then we will not use the Windows app. Análise coletada por e hospedada no G2.com.

Rápido, claro e fácil de navegar. Funciona em qualquer dispositivo. Análise coletada por e hospedada no G2.com.

Ainda aguardando a integração completa com as contas Sage. Análise coletada por e hospedada no G2.com.