Avaliações e Detalhes do Produto de Gainsight Customer Communities

I like the people and how helpful they are when I need support on anything, either incidents/problems or anything to improve my own Community. Análise coletada por e hospedada no G2.com.

not much to dislike, I am happy so far with the info, tips and help I can get. Análise coletada por e hospedada no G2.com.

I was involved in the implementation process of setup the platform. I can say that it is easy to configure any step of each phase, starting with internal Insided console authentication methods like identity providers, SSO, etc., ending backed, branding, or content creation.

The customer Success team was very helpful and responsible on time.

The implementation process was fully organized by individual tasks in Asana, with detailed mention of which part must be done by Insided's end, which by the customer, with all necessary articles and documentation. Análise coletada por e hospedada no G2.com.

During implementation, Insided provided us with unlimited Admin seats for configuration, and it was very helpful in scheduling tasks between the company's core teams.

But, after launching, the number of seats was limited to Admin seats for the console, and additional seats were available for an extra cost. I dislike it because I disagree that provided limited seats are enough to support and manage the community platform, and spending extra money for admins (the expensive price) is not applicable. Análise coletada por e hospedada no G2.com.

It is user friendly. Very comfortable to use and simple. inSided offers a space for us to share their experiences, insights, and knowledge. This integration enables us to leverage our existing workflows and gather valuable insights from community data. Análise coletada por e hospedada no G2.com.

Pricing is definitely a pain point for us. Some users may find the platform initially complex or require a learning curve to understand its full capabilities and features. Análise coletada por e hospedada no G2.com.

Sendo novo na indústria de 'tecnologia', eu tive muito a aprender, e usar o inSided tem sido incrivelmente fácil de usar. Há tantas opções, tanta flexibilidade e a capacidade de adaptar às suas necessidades. Análise coletada por e hospedada no G2.com.

Meus pensamentos iniciais são nada ... mas já que devo dizer algo, direi que o número de administradores permitidos em nosso pacote tem sido um pouco desafiador às vezes, mas realmente não é um grande problema. Análise coletada por e hospedada no G2.com.

It's relatively easy to configure and get Admins up and running with the software and the online community of users are smart and helpful, so it's great to be able to engage with them and leverage their experience. Análise coletada por e hospedada no G2.com.

We're a software company with a large family of products and we find that some of the functionality we need to deliver an ideal client experience just aren't present in the product. When we log them as ideas, even though they receive numerous upvotes from other clients that they, too, would like to see the enhancements we request, we just don't see progress. We've had one "deal breaker" enhancement request in the queue for a year now -- Insided says the enhancement is needed, numerous clients on the Insided Community have weighed in to say it's vital for them, too...time and again we've been told it's in "the next sprint" only to have nothing materialize. We've even met with members of the Product team to explain the critical need for the functionality we've requested -- again, they agreed with the need, but a year later, no progress is made. It's very disappointing. Análise coletada por e hospedada no G2.com.

I really like the fact that it is easy to create different subjects (community/content/ideation/academy etc) in a very easy, informative, and clear matter. It's customizable to our brand which really creates that customer community that we strive for. I also particularly like our CSM who is always very helpful and can think outside the box when it's needed. This definitely makes our experience much nicer when someone is proactive and really thinks about how we can optimize the platform in a better way. Análise coletada por e hospedada no G2.com.

I find the reporting options a bit limited. There are some (in my opinion) basic data points I would like to get better reporting on, but it's not possible to extract these reports from the platform. Most of the time there are some workarounds, but I feel it would make my life easier if there would be a more sophisticated reporting dashboard. Especially as upper management would like to see these as well and it currently requires quite a lot of manual work to do this.

I also think the back end could use some modernization in terms of look and feel :) Análise coletada por e hospedada no G2.com.

inSided permite que nossos clientes se ajudem mutuamente, aumentando sua lealdade ao nosso produto. Uma vez que você começa a evangelizar sobre um produto ou fornecer suporte básico para um produto, é muito mais provável que você defenda seu uso contínuo. inSided dá aos nossos clientes espaço para fornecer suporte estratégico e técnico a outros clientes, tornando-os mais leais ao nosso produto e mais capacitados para aprimorar seu uso do nosso produto. Análise coletada por e hospedada no G2.com.

Em nossa configuração inicial, tivemos alguns problemas ao criar tickets do Zendesk em nome dos clientes a partir da interface do inSided. Agora já pegamos o jeito, mas ter mais orientações sobre como configurar essa integração teria sido fantástico. Análise coletada por e hospedada no G2.com.

Insided is an easy-to-use platform that allows customers to interact and have conversations easily. I like that the platform will enable you to develop on top of it so that you can customize and make it an extension of your brand. The backend is simple to navigate, and basic analytics are quick to get. Análise coletada por e hospedada no G2.com.

Insided is exceptionally behind on some core functionality that would help us drive outcomes through the community. For example, being able to email community members to get them re-engaged. I also wish that it provided more ways to drive acts of customer advocacy and to gamify customer behaviors. Unfortunately, every time we bring up missing features, we get a very vague "it's on the roadmap" with zero commitment to when they will deliver it. I had hoped that under Gainsight's leadership, they would have the resources to innovate and deliver faster, but that hasn't transpired. Análise coletada por e hospedada no G2.com.

I really love that it syncs with our other platforms to allow us to analyze and gather insights faster. Our customers are more engaged than they ever have been and are experiencing dynamic growth of the self-help community. We also love the feature for customers to give feedback and request features and for us to show product team the ARR value of these requests because it is synced with salesforce. Análise coletada por e hospedada no G2.com.

Could be more options without custom HTML Análise coletada por e hospedada no G2.com.

A facilidade de criar os blocos de construção da sua comunidade é realmente bem articulada e fácil de criar no Insided. Desde a criação de um sistema de pontos para gamificação até uma estrutura e recursos para os usuários utilizarem, abrange a base da construção de comunidade. Análise coletada por e hospedada no G2.com.

Embora os widgets ofereçam uma base realmente excelente, não há muitas opções de personalização que você possa fazer com os próprios widgets para se diferenciar de outras experiências internas. Análise coletada por e hospedada no G2.com.