Avaliações 230 Gainsight Customer Communities
Sentimento Geral da Revisão para Gainsight Customer Communities
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Out of the box features are good and customization is easy. There are many options for how you want to structure your community and the analytics are sufficient. They are coming out with new features often and do a good job of listening to their clients when it comes to product enhancement. Good support and an excellent CS team. Análise coletada por e hospedada no G2.com.
Would love to have seen more multi-product features (though I think more will be coming out soon). Some of the customizability on pages except the home page were lacking. It was difficult to show the information that I wanted for the different product categories that I had. Some custom coding is necessary to get the most out of this software. Análise coletada por e hospedada no G2.com.
With Insided/Gainsight (legacy customers here!), we have grown our customer community from 62 beta testers strong to over 10000 members in the span of a few short years.
As part of our continuous efforts, we can continue to enhance the functionality and integrations with platforms like Slack, Salesforce (SFDC), and our own product organization to improve the feedback loop. The software integrated beautifully with our tech stack, and we still haven't tapped into ALL of the system connections possible.
One of my personal favorites is the ability to customize the homepage. This allows us to toggle and tweak the overview of elements that are most important to our members.
The capability to customize third-party scripts ensures that nearly all phrases and wording align with our community brand.
Overall, the platform is highly flexible, and the provided widgets are notably easier to use compared to other platforms.
Since the implementation of these features, we have observed significant engagement that continues to grow. Our community members find the platform intuitive and easy to navigate, which has positively impacted their overall experience and participation (approx 80% adoption among customer base!) Análise coletada por e hospedada no G2.com.
I wish the homepage was even more customizable with more options to design, slide, and dice widgets etc. Análise coletada por e hospedada no G2.com.
It was very easy to connect with other professionals. I liked that I was able to build relationships easily on this platform. I also thought it was interesting to hear other leaders stories and experiences. Análise coletada por e hospedada no G2.com.
Not all discussions had high engagement. Also became a bit overwhelming in the start with everything. Análise coletada por e hospedada no G2.com.
Rather than talk about specific features (of which there are many), I'd rather highlight that Gainsight and before that InSided have been a fantastic partner for many years now.
Rather than a vendor, they are a true partner that's consistently worked with us to meet our goals and objectives, they listen to our feedback on existing and in-development features to improve their product offering.
Our CSM is great at fostering relationships with between community teams at other enterprises where the platforms are at a similar lifecycle stage, allowing for the sharing of ideas and collaborative initiatives. Análise coletada por e hospedada no G2.com.
Depending on your needs, you may find the navigation is a little outdated (especially for mobile) when compared to other platforms where their features are similar to more well-known Social Media sites.
Reporting dashboards could be a little more portable. It's all accessible through API but if you just want a downloadable or automated mailout of dashboards to senior leadership, the only solution requires more manual input. Análise coletada por e hospedada no G2.com.
Gainsight é intuitivo e simples de usar, eu consegui criar toda a nossa comunidade com o apoio de 1 designer gráfico. A facilidade de uso ligada ao Controle ou back end é a razão pela qual acabamos comprando Gainsight em vez de outro software de comunidade. Análise coletada por e hospedada no G2.com.
Eu não amo a seção de Eventos ou o relatório, mas ambos estão no roteiro para este ano. Análise coletada por e hospedada no G2.com.
It’s a great space to learn, share insights, and influence product development also collaboration, knowledge-sharing, and direct engagement with peers and experts Análise coletada por e hospedada no G2.com.
For me it's all right, and did not found the weakness Análise coletada por e hospedada no G2.com.
It creates meaningful engagement to share experiences and best practices between end users and product developers Análise coletada por e hospedada no G2.com.
Nothing that I have come across while using that I disliked Análise coletada por e hospedada no G2.com.
A plataforma ajuda a criar diferentes atividades envolventes; inova e cria novos recursos todos os anos. Análise coletada por e hospedada no G2.com.
Demora muito para que um recurso seja aprovado. Pedimos um há um ano, mas ainda nem está em processo. Gostaríamos de ver mais desenvolvimento nesta questão. Análise coletada por e hospedada no G2.com.
Ease of Implementation & everything is helpful Análise coletada por e hospedada no G2.com.
Number of feature they have so many feature it might confused me Análise coletada por e hospedada no G2.com.
The platform is easy for beginners to learn. This is my first role in managing community properties, and I had little to no issues navigating the platform operations. Análise coletada por e hospedada no G2.com.
I wish there were more editing tools given to users. Users should be able to change their topic titles and correct whether it's a question or conversation. Análise coletada por e hospedada no G2.com.
