Avaliações 230 Gainsight Customer Communities
Sentimento Geral da Revisão para Gainsight Customer Communities
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Very helpfull and dedicated company/employees. They really help to get the best out of our community.
Análise coletada por e hospedada no G2.com.
Insided is constant busy to improve/develop the plaform so it becomes even better. A lot of helpfull new functions. Somethimes it takes time before they deliver a specific function. Análise coletada por e hospedada no G2.com.
The community solution of Insided is enterprise-ready, customisable community platform with an intuitive user interface. Their project team is amazing and very responsive. They really do their best to make the launch of the community a succes. Also the easy integration with Google Analytics and their own community statistics dashboard is great. Análise coletada por e hospedada no G2.com.
The look & feel (template) is standard for all customers. It looks really okay, but it would be great if we could have the main templates more adapted to our website design. Análise coletada por e hospedada no G2.com.
Plataforma:
- é pensamento mobile em primeiro lugar
- você pode configurar muitas opções por conta própria
- backoffice é intuitivo
- roteiro claro para melhorias
- você pode se candidatar para ser um testador e ajudar a desenvolver a solução final
Suporte:
- muito transparente com você
- alertas automáticos toda vez que há um problema + tempo esperado até ser resolvido
- equipe de suporte é muito responsiva
Equipe/Empresa:
- pessoas que realmente se importam com o sucesso da sua comunidade
- muito gentis e disponíveis o tempo todo
- compartilham melhores práticas e referências do setor
- eventos para mostrar o roteiro aos clientes
- eventos para co-criar com todos os clientes
- eles fornecem informações úteis para ajudar você a construir um caso de negócio sólido Análise coletada por e hospedada no G2.com.
- pode integrar-se diretamente com o Google Analytics
- os relatórios não são tão extensos
- não é possível agendar um artigo para ser publicado em uma determinada data Análise coletada por e hospedada no G2.com.
The implementation process was very smooth and the inSided team has been very helpful and very responsive through implementation and continuing since we launched.
The platform has really nailed the core features of community engagement. It's easy and intuitive to use, especially on the user-facing side. It's simple which makes it look great and very easy to add our brand feel to it. The backend provides an efficient workflow for moderating and responding to posts and customizing the look and feel.
The embeddable widgets are a great feature which we will definitely be making use of soon to integrate parts of our community more closely into our product. Análise coletada por e hospedada no G2.com.
The data provided in the analytics dashboard is pretty comprehensive and well-presented but it's awkward to get custom views, especially if you want to pull the same views regularly.
It doesn't offer the option to send emails to many members, either newsletter-style or automated, targeted life-cycle type.
Options for customization are limited, even if we had our own engineers work on it. Análise coletada por e hospedada no G2.com.
The look and feel of the product, the options to personalize, the simpleness and the support. Análise coletada por e hospedada no G2.com.
The e-mail confirmation when a customer question is answered. It is not fully clear when a customer receives this e-mail. Also, if a question is answered but a customer asks another question or thinks the answer is not sufficient, the reply is not marked as a unanswered question.
Another subject is the direct mail which is not visible for team members. If a moderator is sick (for example), the e-mails remain unanswered. Análise coletada por e hospedada no G2.com.
It's easy to use, for both members and the community manager/administrator. It's very suitable for making adjustments yourself to match the corporate identity from the organization. They also have a great support team. Análise coletada por e hospedada no G2.com.
I prefer the .csv files for analysis, instead of the existing dashboard in the control environment. I find the existing dashboard not (yet) very friendly to use. Análise coletada por e hospedada no G2.com.
Onboarding process, Availability of support and customer success Análise coletada por e hospedada no G2.com.
Communication regarding road maps can be improved Análise coletada por e hospedada no G2.com.
Fast and efficient implementation of the product. Insided work with a clear plan all the way to launch date. After launch, they are always available and deliver fast support.
Access to an internal forum where you can ask questions and discuss ideas with other customers. Análise coletada por e hospedada no G2.com.
The idea behind the platform is very good, but some functionality was missing from the beginning. We do not think it is a big issue, Insided are good at listening to their customers and are quick to release new features. Análise coletada por e hospedada no G2.com.
It is very easy in use for moderators
We can change most of the settings ourselves
Future requests are taken seriously
They are always developing and improving
Often new features Análise coletada por e hospedada no G2.com.
Analytics dashboard is not (yet) extensive enough
Not everything can be adjusted Análise coletada por e hospedada no G2.com.
