Avaliações e Detalhes do Produto de Gainsight Customer Communities

Gosto de como é fácil navegar em nossa comunidade no backend. Desde o início, o Insided oferece uma variedade de ferramentas que tornam a gestão da comunidade, a redação de artigos e a criação de eventos super fáceis. Análise coletada por e hospedada no G2.com.

Eu gostaria que tivéssemos mais personalização e a capacidade de enviar mensagens em massa para os membros da nossa comunidade. Análise coletada por e hospedada no G2.com.

É fácil de usar e não adiciona muito overhead com outras ferramentas em nosso conjunto para manter contato. Estou realmente satisfeito com isso. Análise coletada por e hospedada no G2.com.

O produto é confiável. Acho que uma funcionalidade de busca um pouco mais avançada seria útil e uma integração mais profunda com o Salesforce ou o Slack. Mas, além disso, é bastante sólido. Análise coletada por e hospedada no G2.com.

Melhor: Engajamento e Insígnias; fácil de configurar postagens Análise coletada por e hospedada no G2.com.

Plataforma de Eventos: não muitos itens para mudar e menos dispositivos para trabalhar com Análise coletada por e hospedada no G2.com.

The product is easy to use.

The UI is clean and reader friendly. Análise coletada por e hospedada no G2.com.

Some more features should be there to make it more engaging.

Ease of editing the graphics will be helpful Análise coletada por e hospedada no G2.com.

We've built a "one-stop-shop" resource for our customers, which InSided's platform has helped with. Getting the site published using the inherent modules and widgets in the system was straightforward. It provided a good starting point for creating the community we thought would support our customer base. The Control backend for admins is also reasonably easy to navigate for the basics, including approving users, adding and moderating content, and viewing analytics.

The team at InSided is also open to feedback, providing opportunities to meet with their product managers. Análise coletada por e hospedada no G2.com.

The functionality of InSided's platform is limited. If you want to do anything beyond the few widgets and modules they offer in the out-of-the-box setup, HTML and CSS are required to get it to your specifications. I would like additional nesting options in the Knowledge Base to organize support articles, video tracking to host e-learning videos in the same platform as the Knowledge Base, more buttons, and more customizability around "phrases" used across the site.

One of the most frustrating pieces is user management. You have to add users to a spreadsheet, download it, then upload it to InSided to invite them to the community instead of adding users directly with their email address. It is also limiting that user invites cannot be resent as users often miss their first invite. After their first invite, we cannot send them an email invite and must direct them to register manually. I have heard that user management will be updated, so I'm hopeful this process will be modernized soon.

I also think InSided missed the mark by not having an advocacy portion of a community. Having a dedicated place for challenges with a points system tracked per act of advocacy would be ideal, but there is nothing for this in InSided. I have set up challenges, but it's all manual through posts that could be much better done. Análise coletada por e hospedada no G2.com.

Design limpo que nos permitiu personalizar facilmente para a nossa marca. Análise coletada por e hospedada no G2.com.

Falta de integração com eventos de streaming (por exemplo, zoom), a gamificação precisaria de melhorias, impossível gerar boletins informativos por e-mail Análise coletada por e hospedada no G2.com.

Inisides support team is fast responding and extremely helpful. Customizing the platform to fit your companys brand is easy (plug and play).

One of the biggest reason why we pick Insided is their federate search capabilities and the embeddable. This helps our current clients get all the information they needs quickly. Análise coletada por e hospedada no G2.com.

Reporting has been a struggle for us with using this platform. Also, not having a way to email our current community members within the platform outside of the automated emails (e.g newsletter). Análise coletada por e hospedada no G2.com.

Tem tudo o que é necessário para hospedar uma plataforma comunitária. As análises padrão são ótimas! Estamos migrando de outro sistema e a parceria deles tem sido excelente com a migração. Do ponto de vista do administrador, é bastante fácil de usar e começar. Análise coletada por e hospedada no G2.com.

Seria bom se eles tivessem uma integração padrão oob com a Oracle, já que usamos o OSVC. Eles têm as APIs, que são úteis. Análise coletada por e hospedada no G2.com.

The platform is very easy to use and navigate around. And once you've got the hang of it it's very easy to create new posts that look really good in a matter of minutes. Análise coletada por e hospedada no G2.com.

The only slight negative for me was that it took a little time getting my head around some of the terminologies. For example instead of 'edit' it uses the term 'control' but this is a minor thing and once you've figured that out it's easy to use. Análise coletada por e hospedada no G2.com.

InSided is an excellent tool that helps us to connect our product with our community. Very easily people can engage with our product regarding our launches and the help the users can provide to the community. For us, InSided is not a tool only, but a partner for our business. Análise coletada por e hospedada no G2.com.

InSided is an excellent tool however the user experience could be better for Admins to easily find the features and how to manage them. Análise coletada por e hospedada no G2.com.