Avaliações e Detalhes do Produto de Electric MSP

They are very quick to respond to any issue that you may have. Most services can be done remotely which is extremely convenient, especially in a fast-paced work environment. Análise coletada por e hospedada no G2.com.

Certain situations can take longer than anticipated. You're not always dealing with the same technician if a particular problem carries over to another day. Análise coletada por e hospedada no G2.com.

Speedy and responsive service most of the time. Análise coletada por e hospedada no G2.com.

The turnaround time to ensure an employee is fully onboarded is ridiculous. I was told an employee's onboarding ticket can be created the morning of, when I believe it should be completed at least the week prior. An example of this is that my colleague flagged to me a new hire started today on 12/14, but this new hire didn't have access to our identity and access management system. My colleague submitted an onboarding ticket for this new hire around 12/4.

Additionally, it would be much appreciated if Electric technicians summarized what they did on their end to show they have completed an update (i.e. I have relayed this to my colleague and we will update it as soon as possible. Circling back, we have made an update on our end.).

Lastly, it is unclear what capabilities Electric has for laptop logistics. It is very confusing as the user to understand who needs to approve what and why I was never able to send out a laptop via Electric since starting with this organization. I've tried on multiple occasions to get Electric to send out a laptop, but one was never shipped for any of the new hires. Análise coletada por e hospedada no G2.com.

They are helpful if you layout the exact issue and guide them to find the solution. Depending on this issue, they can be very efficient and are able to help in a timely manner. It really depends on who you're working with, some people are great! Análise coletada por e hospedada no G2.com.

Unfortunately, sometimes I need help with more complicated things like accessing files or adding data to our company server and/or outlook and it is always a challenge to get help with those things.

I need to know the issue for them to solve it. They are not great at troubleshooting.

Depending on the issue and the person you're working with it can take hours to get things done. The tough part is that sometimes they don't message you saying they're still working on it but will go dark for lengthy periods of time. i know they work on multiple tickets at a time, but just the acknowledgement that they are still there would help! Análise coletada por e hospedada no G2.com.

I like the idea of the Slack Help Desk. On some items, they are extremely efficient & follow up. Análise coletada por e hospedada no G2.com.

I dislike the fact that the Slack Help Desk can't be as interactive for our less tech-savvy employees. If they were to provide screen shares or calls via Slack, I think it would solve most of the current issues we have on customer service. Análise coletada por e hospedada no G2.com.

Ability to communicate via Slack is convenient. Análise coletada por e hospedada no G2.com.

Repeated administrative mistakes on billing details that have required multiple conversations to straighten out. Multiple instances of delays beyond their SLAs. Análise coletada por e hospedada no G2.com.

A plataforma da Electric é fácil de navegar e realizar o que é necessário, ou seja, off-boarding, verificação de saúde de TI, etc. A integração deles com o Slack torna super fácil para os membros da nossa equipe resolverem seus problemas rapidamente junto com sua equipe. Eles trabalham com várias de nossas aplicações, o que me faz sentir mais seguro de que os usuários que têm acesso são os corretos. Eles estão atendendo bem às nossas necessidades, dado que estamos em um ambiente remoto! Análise coletada por e hospedada no G2.com.

Não muito! Eles estão trabalhando na integração com mais aplicativos e isso também tornará nossas vidas mais fáceis. Análise coletada por e hospedada no G2.com.

Electric reimaginou o que significa ser um provedor de serviços moderno. Com ferramentas modernas para agilizar a comunicação, integração e desligamento, é revigorante ver uma nova abordagem em um mercado que não mudou muito ao longo dos anos. Análise coletada por e hospedada no G2.com.

Há momentos em que uma ligação telefônica à moda antiga com o suporte ajuda a resolver algo simples mais rapidamente do que enviar uma mensagem no Slack e esperar que a pessoa apropriada esteja disponível para atender o ticket, e a Electric não tem uma maneira eficaz de simplesmente ligar rapidamente para alguém para resolver algo. Análise coletada por e hospedada no G2.com.

As our team rapidly expanded, IT support could no longer live within one individual (and an individual without much IT experience). Between our great customer success manager (Justin!), the dependable Help Desk (through Slack), the ever-expanding realm of Turbine (online admin portal), and the onsite, ad-hoc technician support -- my company's needs are met. Electric is constantly evolving and improving and that is thanks to their value of customer feedback throughout the partnership. Análise coletada por e hospedada no G2.com.

We'd like more saas applications to be supported but understand why some cannot be due to data security. Also the response time and style of communication can vary greatly when slacking the Help Desk but over the past 9 months Electric has worked to improve backend ticket routing and efficiency and I have noticed their improvements Análise coletada por e hospedada no G2.com.

That Slack is used for communicating and troubleshooting (front desk). Also, the Customer Success Manager/Team is responsive and doesn't drop the ball. Análise coletada por e hospedada no G2.com.

Response time for help desk varies - sometimes quick and sometimes really long so it's unreliable how quick of a response. It's also unclear whether the approval needed was approved by someone else. Análise coletada por e hospedada no G2.com.

its easy to reach out (can just slack) so its not as annoying as calling for example Análise coletada por e hospedada no G2.com.

i think the technicians make problems a lot more complicated then they are- for example, it took almost two weeks for them to just create an email distribution for my team to use Análise coletada por e hospedada no G2.com.