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Xerox Docushare evaluation
Avaliações 132 DocuShare
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Escolhemos o Docushare como nosso sistema de gerenciamento de conteúdo por várias razões, incluindo interface baseada na web (não é necessário cliente, embora um esteja disponível), motor de busca robusto e ponto de preço. Com o Docushare, eliminamos completamente as necessidades de armazenamento interno e externo (IronMountain). Isso também acelera o processo de recuperação de documentos para departamentos como AP e AR. Anteriormente, um pedido de um cliente ou fornecedor exigiria uma ida ao arquivo ou à instalação de armazenamento interno. Esses atrasos foram eliminados pela função de busca que permite ao usuário recuperar um documento com base em uma palavra-chave, número de fatura, por exemplo. Nossa função centralizada de AP gerava, em média, uma caixa de arquivos de faturas por semana. Agora, todas elas vão para o Docushare automaticamente através do uso de um complemento chamado Smart Document Travel. Acredite ou não, a implementação removeu um risco físico à segurança ao eliminar o fluxo de caixas de arquivos de 110 libras para e do local de armazenamento interno. Análise coletada por e hospedada no G2.com.
O sistema de fluxo de trabalho embutido deixa algo a desejar. Embora você possa configurar e salvar fluxos de trabalho para reutilização, os próprios fluxos carecem da capacidade de retornar um documento para a etapa anterior ou para o originador. Ou seja, a pessoa que aprova o documento pode rejeitá-lo, mas para corrigi-lo e reemiti-lo, é necessário criar um novo fluxo ou adicionar ao existente. A Xerox possui um sistema de fluxo de trabalho mais robusto, mas achamos que é exagerado para nossos propósitos. Análise coletada por e hospedada no G2.com.
Our group bought Docushare from Xerox via a Xerox office equipment vendor introduction. We liked both the MFP and Document Scanner ability to make our office enterprise paperless and office workflow streamlined. The system had a nice, visual interface for document delivery at client desktop, and the web portal looked very service-able and sharp. The montlhy cost our Xerox supplier came up with was just managable on our current business lease, so we pushed forward with it. Análise coletada por e hospedada no G2.com.
Well, now we dislike the entire system. Workflow designs we implement with the Xerox tech and guides rarely work long-term if at all. The web portal has a headache with each new version of I.E. so we switched to Chrome, but that presents other issues. The system does not have a good content search engine, and they want nearly six figures to put in a good one for the enterprise system, and the foldering/archive setup, now that we've seen other good ECM systems in the field and at tradeshows, makes our system look pretty bad by comparison.
Recently, we got a breakdown of our business lease. Turned out this Xerox supplier had kept us on an unusually high monthly pay rate, even though all of our copier and printer rates had decreased by about 60% !! They moved in the Docushare cost to maintain the high monthly cost we were paying, and this thing is super expensive for an ECM system that does not work half of the time, and has shallow, if any, support when you need it!
The storage is not well-managed when you get into the 3-figure gigabyte count, and they keep on on these awful Documate scanners, which are not even made by Xerox, as they'd like you to think, but by a company out of Japan called Mashuscita. I mean they can scan, but I put one up against both a Fujitsu and a Kodak, and my Documate came in dead last in performance, just like our MFP devices, WHICH, I found out, once we get our scanning on track someday, we can reduce by about 80% across our company offices, because when it is all scanned, you don't need that hardware anymore! Maybe that is why they keep Docushare malfunctioning, because you won't need any Xerox hardware anymore if their software worked right, or well or something better than what we have now. Análise coletada por e hospedada no G2.com.
Docushare was very user friendly, as long as the user has a logical idea of how to set up the database. Any user needs to keep in mind it is a database. Análise coletada por e hospedada no G2.com.
I really do not recall many dislikes of using Docushare. It is very similar to an electric filing system I use currently at my present job. Análise coletada por e hospedada no G2.com.
It's ease of programming and use. It makes business life so much easier. Análise coletada por e hospedada no G2.com.
It could have better search capabilities but I rarely had any issues with it, at all. Análise coletada por e hospedada no G2.com.
A mature system with many functions for our daily operations. The Integration with Outlook makes it easier for our users to move emails over. The Desktop client is also very easy to use. Análise coletada por e hospedada no G2.com.
The Outlook Add-in is pretty slow in usage especially when you are moving many emails. The initial handshaking takes a long time. It is not intuitive to process the emails failed to move. Análise coletada por e hospedada no G2.com.
I love the ease and convenience of being able to digitally store and find my documents later. It's saved us so much time, effort, and storage space now having to hold onto the hard copies. Análise coletada por e hospedada no G2.com.
I really cannot think of any dislikes at this time. Análise coletada por e hospedada no G2.com.
Docushare is very flexible in how you enter data. Scanning old documents into the system was easy and very cost effective. The search capabilities are excellent. When I first brought this system in over 10 years ago, it was new to everyone. However it soon became document central at the Clearwater Honeywell location. Análise coletada por e hospedada no G2.com.
The training of how to best utilize the system was lacking. In retrospect, I would have required more understanding of what Docushare offered in cataloging documents. Most people generally set up a new system similar to what they are use to and this is not always the correct way or the best way to benefit from a new system. Análise coletada por e hospedada no G2.com.
Interface simplista, mas robusta no que pode fazer. Os arquivos que podem ser compartilhados parecem ser virtualmente ilimitados em tipo e tamanho. Análise coletada por e hospedada no G2.com.
Não é tão elegante ou robusto quanto ferramentas similares. Isso não é necessariamente uma coisa ruim (não me incomoda pessoalmente), mas pode afastar lojas de TI mais formais que preferem uma ferramenta com aparência mais profissional. Análise coletada por e hospedada no G2.com.
It was one hot spot for all users irrespective of their departments. It reduced need of so many shared drives. Análise coletada por e hospedada no G2.com.
it was all good except general some downtimes of servers. Análise coletada por e hospedada no G2.com.
