Principais Alternativas de Blackbaud Luminate Online Mais Bem Avaliadas
I like how donation transaction pages, emails, and transaction history are all on one platform. It easy to navigate through the portal and see how everything intertwines with each other. It is also great that it is compatible with Raiser's Edge and it easy to output and input donor data information. You are able to pull donor giving reports. You are able to create and track emails. And you are able to create donation pages that work with your organization's website. Análise coletada por e hospedada no G2.com.
The email platform is very finicky. It sometimes takes a long time to get a simple email created. While in mail chip it is easy to move text and picture block around, it is not that easy in Luminate. The options that are available for fonts are very little and making edits is very touchy as well. If you don't make separate tables for everything, it kind of all gets bundled together. Análise coletada por e hospedada no G2.com.
63 de 64 Avaliações Totais para Blackbaud Luminate Online
Sentimento Geral da Revisão para Blackbaud Luminate Online
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Very little good to say about Luminate Online. Numerous other products have come into the same space that far outdo LO. LO has changed little since it was acquired by Blackbaud from Convio years ago. (You can still see the ghosts of this through out the site and in the url - secure2.convio.net). And because it was an acquisition, it is largely incomaptible with other BB products and not not been reengineered to work with them. Análise coletada por e hospedada no G2.com.
Has not been updated in years. Is incompatible with other Blackbaud platforms (Raisers' Edge eg.). Data needs to be pulled and mapped through third party products (Omatic for us).
In pagebuilder or teamraiser code continues to break when switching to WYSIWYG to source, so much so that BB advises not to use WYSIWYG.
Donation forms, which are a key part of the suite, are archaic relative to what is otherwise available. Non best practices are incorporated into the forms. Users have to build them out from scratch and apply significant coding and styling to get them to look have decent and work to improve conversions.
Email management is also way behind the industry. Clunky and awkward to design. List managment is all done through queries and imports from CRM to create audiences and supression groups. No internal synch to CRM to facilitate email automation.
Support from Blackbaud in general is almost non-existent. They do not seem to care about their customers.
Be aware of using Blackbaud Merchant Services and the very high rate of refused transactions. Existing users should run a transx report and compare the valued trasnction against the net transaction to find MANY transx failed for the most part because of BBMS CC validation check against CC address. If the address does not exactly match the billing address of the CC the donation is failed. Charities are losing thousands $$ because of this. Análise coletada por e hospedada no G2.com.
Blackbaud Luminate Online é ótimo para páginas de doação, emissão de recibos de presentes e modelos de e-mail para E-Blasts. Análise coletada por e hospedada no G2.com.
Criou muitos registros duplicados e não é o melhor para mesclar campos para identificar registros pré-existentes. Análise coletada por e hospedada no G2.com.
Eu aprecio a variedade incrivelmente ampla de opções que você tem para arrecadação de fundos. É um programa muito poderoso, mas há MUITA coisa acontecendo aqui. Análise coletada por e hospedada no G2.com.
Luminate é um sistema grande, complexo e, às vezes, avassalador. Pode ser demais para lidar. Leva muito treinamento para chegar a um ponto confortável com ele. A funcionalidade de CRM é um pouco estranha, mas é ótima para gerenciamento de e-mails. Análise coletada por e hospedada no G2.com.
Luminate Online tem a capacidade de capturar e organizar nossos pagamentos online para todos os nossos eventos, além de todas as nossas páginas de doações online. A integração que possui com o Raiser's Edge é sua maior força. Análise coletada por e hospedada no G2.com.
O relatório no Luminate precisa ser atualizado bastante para trazer o relatório em uma forma que possa ser baixada. Isso pode se tornar um pouco demorado quando você tem vários relatórios para executar. Análise coletada por e hospedada no G2.com.
I like that it's not just a system. It's many modules that can work together and / or independantly. Análise coletada por e hospedada no G2.com.
I dont like the lenght of time Blackbaud takes when you find an issue or oversight and they as for you to submit to the Ideas Portal for voting. Análise coletada por e hospedada no G2.com.
I like the reporting tools to send weekly reports from an event. The ability to turn on and off products in a store and the amount of options to customize the store to best fit the event. Análise coletada por e hospedada no G2.com.
The overall learning curve to create an event. There are a lot of different steps that go into making the store. The interface needs an update, feels a bit older and clunky. Análise coletada por e hospedada no G2.com.
Luminate Online's email capabilities are adequate. Donation forms are alright. That's about it. Análise coletada por e hospedada no G2.com.
Terrible integration with other products, even products also owned by Blackbaud. No real social integration. Terrible customer service. The Events module is shameful. Análise coletada por e hospedada no G2.com.
There is literally nothing that I like about this product. Análise coletada por e hospedada no G2.com.
Where to begin... this product is straight out of 1998 and they haven't done much to update it since. It's clunky, difficult to use and doesn't easily integrate with other Blackbaud products. Análise coletada por e hospedada no G2.com.
Eu amo o recurso de relatórios do Luminate Online. É fácil criar relatórios personalizados para informações de participantes e doadores e manipular os dados conforme suas necessidades. Análise coletada por e hospedada no G2.com.
A entrada de dados pode ser problemática às vezes, mas geralmente se resolve rapidamente. Análise coletada por e hospedada no G2.com.
Easy to create new donation forms and copy old ones. The responsive layouts are a great functionality that work well with our website to create a good user experience . Análise coletada por e hospedada no G2.com.
Fixing problems seems to take a while and involve several layers of people. Análise coletada por e hospedada no G2.com.
