Avaliações e Detalhes do Produto de ADP SmartCompliance®

ADP SmartCompliance tem sido essencial para ajudar nossa organização a manter a conformidade. Eu aprecio o quão amigável é a plataforma, desde o upload de avisos fiscais até a configuração de novas contas e validação de penhoras com nosso sistema de folha de pagamento. Eu também gosto que tudo é acessível dentro do SmartCompliance. Se eu tiver uma dúvida, há links de ajuda disponíveis, juntamente com opções de chat e solicitação de serviço. Meu aspecto favorito do ADP SmartCompliance é sua eficiência e como economiza tempo, o que permite que nossa pequena equipe de folha de pagamento se concentre em outras tarefas especializadas. Análise coletada por e hospedada no G2.com.

Embora eu aprecie a importância dos pedidos de serviço, acredito que nos beneficiaríamos de ter um espaço onde esses pedidos possam ser compartilhados ou vistos por outros membros da equipe. Implementar esse recurso garantiria que todos na equipe tivessem visibilidade sobre os problemas atuais. Dessa forma, se a pessoa que criou o pedido de serviço estiver fora do escritório, outro membro da equipe pode intervir e responder. Além disso, alguns avisos fiscais não são investigados ou revisados minuciosamente. Muitas vezes, os comentários sobre esses avisos passam despercebidos, pois aparecem como "não revisados pela ADP." Seria útil permitir que o cliente adicionasse comentários após a investigação ou revisão inicial do aviso fiscal. Atualmente, nossa única opção é reenviar o aviso fiscal e esperar que os comentários sejam notados. Adicionar esse recurso economizaria tempo tanto para o cliente quanto para o analista fiscal da ADP. O analista já estaria familiarizado com o aviso fiscal, em vez de uma nova pessoa revisá-lo. Análise coletada por e hospedada no G2.com.

Relatórios são um recurso preciso e eficiente para equilibrar. Análise coletada por e hospedada no G2.com.

O processo de final de ano funciona muito bem. Eu o recomendaria a qualquer pessoa que esteja procurando um ótimo processo de W2 de final de ano. Análise coletada por e hospedada no G2.com.

I like being able to review taxes, wages, garnishments and invoices all in 1 place. It is realitivally easy to manage. I like that the home page has tasks that need attention and you don't have to rely on emails. Also that you can see links in multiple areas. Análise coletada por e hospedada no G2.com.

Time out is way too quick.

There is not a option to direct the tax team to apply an agency tax credit direct to the next quarter filing.

It takes way too long to have the quarter filings to post to the site. Also, the data provided in the returns is not complete. We should see the exact agency return form for all agencies. Vouchers for monthly deposits is not enough. We should have all information provided as if I was the one filing the return Análise coletada por e hospedada no G2.com.

The Smart Compliance website is easy to navigate as each service is contained within a link. Reports can be customized by year, quarter, agency to narrow down criteria and produce reports without unncessary information. Tax agency notices can be uploaded for research with auto fill feature to save time. Invoice and reports are available anytime and are stored indefinitely for old and/or closed periods. Drag and drop wage file upload is great - wish tax and garnishments worked the same. The customer service teams and reps who work at ADP for the smart compliance site are knowledgable and usually able to resolve issues quickly and efficiently. I use the site several times a week and every update seems to always bring better features to aid in processing payroll, paying taxes, and taking care of garnishment payments. Also having a direct link to W2/year end functions and testing is great. Análise coletada por e hospedada no G2.com.

I wish Smart Compliance would sync/work/ was compatible with Total Source so my company could utilize the full power of ADP in all aspects of HR and payroll.

It would be nice if the garnishment file transfer and the tax file transfer were easy as "drag and drop".

I would like to see the ability to search and/or download individual employee paystubs one at a time or selecting several at once. Right now I can only download the entire company. When an employee needs multiple copies, I have to extract each one from a separate weekly file. (Similar to the way one can download pdfs on the ADP app) Análise coletada por e hospedada no G2.com.

The best thing about SmartCompliance is that it provides access to a number of features and it is pretty easy to use and navigate. It is easy to update your SUI rates, access filing records, seek assistance via the help tool and so much more Análise coletada por e hospedada no G2.com.

One of the things I idslike is not always being able to access historical tax authority history or the ability to deactivate a tax jusrisdiction. Análise coletada por e hospedada no G2.com.

I've been a customer of ADP for more than 20 years. In that time, I've watched the tax services product grow and expand to be the leader in the tax services arena. What I like most about ADP SmartCompliance is having our tax records at our fingertips, the ease of the integration between Workday and ADP and the assistance I get resolving tax notices. Análise coletada por e hospedada no G2.com.

There are not a lot of things I can honestly say I dislike about ADP SmartCompliance, however one thing I'm not a real fan of is that they've gotten away from "face to face" customer service. What I mean by that is, I used to have quarterly calls with my account manager to review any anomolies and, I used to be able to email my account manager directly, and now I have to open a case online. I really liked having that direct connection, but I understand that times have changed! Análise coletada por e hospedada no G2.com.

We are a new user and have been with ADP for one year now. We use SmartCompliance quite a bit for managing our invoices and our tax payments. We also love the wage garnishment feature. That has been extremely useful to our business as we get a lot of garnishments during our busy season. The tax management seems to work well also; we haven't had any issues there, and for the most part things are easy to find. Análise coletada por e hospedada no G2.com.

We don't use the reporting as much as we might, and would have loved a little more training on what options are available there. And initially the Medical Documents feature didn't work right and we had to work on that, but otherwise it has been great. Análise coletada por e hospedada no G2.com.

Our account manager Joanne provides amazing service with very quick response time and detailed information. We appreciate the access to all historical returns (including amendments) that is easily searchable by period, tax type, etc. Análise coletada por e hospedada no G2.com.

Would like the ability to communicate directly with the ADP agent that is working on resolving agency notices. Amendment process could be clearer as to why certain items get picked up on an amendment sync (such corporate officer employee status) when no changes were initiated by our company. Análise coletada por e hospedada no G2.com.

Being able to find taxes for different addresses to confirm localities for different states. Verifying the localities helps as well. Análise coletada por e hospedada no G2.com.

Changing of the UI rates without verification & being notified after they have been changed. Análise coletada por e hospedada no G2.com.