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ZYKRR- Experience Management Platform Reviews & Product Details

Deepika K.
DK
Senior Manager NASSCOM, Marketing Lead: FutureSkills Prime,
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about ZYKRR- Experience Management Platform?

The UI/UX of the platform is really cool and the depth of the insights that tool provides is quite interesting. It give a very crisp analysis of the data collected. Review collected by and hosted on G2.com.

What do you dislike about ZYKRR- Experience Management Platform?

Nothing really. I haven't experienced any glitches till now. So not sure. Review collected by and hosted on G2.com.

What problems is ZYKRR- Experience Management Platform solving and how is that benefiting you?

Collecting feedback from learners community who are learning on FutureSkills Prime platform Review collected by and hosted on G2.com.

ZYKRR- Experience Management Platform Overview

What is ZYKRR- Experience Management Platform?

Our AI/ML-enabled experience management platform brings actionable insights, customer-centricity accountability across organization hierarchy, and real-time visibility over customer and employee interaction across multiple channels. Thus, leading to high NPS®, customer retention, loyalty, and profitability. We provide NPS across the complete customer lifecycle and ensure the voice of the customer is acted upon using our AI-enabled inner loop and outer loop modules.

ZYKRR- Experience Management Platform Details
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Product Description

Our AI/ML-enabled experience management platform brings actionable insights, customer-centricity accountability across organization hierarchy, and real-time visibility over customer and employee interaction across multiple channels. Thus, leading to high NPS®, customer retention, loyalty, and profitability. We provide NPS across the complete customer lifecycle and ensure the voice of the customer is acted upon using our AI-enabled inner loop and outer loop modules.


Seller Details
HQ Location
Gurugram, IN
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®

Kanchan K.
KK
Overview Provided by:
Building Zykrr [Experience Analytics and Management Platform]

Recent ZYKRR- Experience Management Platform Reviews

Deepika K.
DK
Deepika K.Mid-Market (51-1000 emp.)
4.5 out of 5
"Interesting, insightful and detail oriented"
The UI/UX of the platform is really cool and the depth of the insights that tool provides is quite interesting. It give a very crisp analysis of th...
Anurag K.
AK
Anurag K.Enterprise (> 1000 emp.)
5.0 out of 5
"Detailed Customer voice analytics with suggestive key issue improvement plan"
Social Media sentiment comparison amongst other airlines is convenient and informative. Suggestive gaps in Customer experience is handy to target t...
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ZYKRR- Experience Management Platform Media

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1 out of 2 Total Reviews for ZYKRR- Experience Management Platform

4.8 out of 5
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ZYKRR- Experience Management Platform Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
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This product has not yet received any negative sentiments.
G2 reviews are authentic and verified.
Anurag K.
AK
Vice President - Inflight Services
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about ZYKRR- Experience Management Platform?

Social Media sentiment comparison amongst other airlines is convenient and informative. Suggestive gaps in Customer experience is handy to target the right correction Review collected by and hosted on G2.com.

What do you dislike about ZYKRR- Experience Management Platform?

Not that I could think of anything, they have been very accommodating to tailor-made changes Review collected by and hosted on G2.com.

What problems is ZYKRR- Experience Management Platform solving and how is that benefiting you?

Zykrr helped design the feedback questionnaire covering all touchpoints from booking experience to flight landing.

The feedback survey was received well, and we received a monthly response rate of 4-5% w.r.t to the industry average of 2-3%.

The NPS moved by +40 points in a year. This is a significant move, given the industry's best practices.

NPS survey was further mapped to the staff KPIs. Also, we had a monthly comprehensive action-based review to ensure we were working on the key issues to improve the customer experience. Review collected by and hosted on G2.com.

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