Zuper allowed us to better keep track of our commitments to our customers. Prior to adopting Zuper, we didn't have a good place where all the information for our field service trips were organized. Zuper allowed us to manage our calendar and our commitments better to ensure nothing got dropped. Review collected by and hosted on G2.com.
A lot of functionality is built into it and it can be easy to over utilize some aspects and under utilize others. I expect that to go away with more use. It would be easier if we could also track some customer/email exchange history within zuper itself. Review collected by and hosted on G2.com.
136 out of 137 Total Reviews for Zuper
Overall Review Sentiment for Zuper
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The tool is amazing. It has features that we we didn't know it had. The Dashboard and the ability to integrate with Zendesk is a Game Changer for our ISP operation. Zuper has not only added data and visibility to our teams in real time, but it has pushed us to revamp and simplify our processes.
Also, the implementation and Customer Success Team has been amazing. We were able to start using the platform in week 2 of our onboarding.
Zuper is a very userfriendly platform and is the primary tool for our Field Executives and our Dispatch team. Also the Zendesk integration allows the Contact Center to create Jobs directly from a Customer ticket. This is our daily bread. Review collected by and hosted on G2.com.
Even though the Customer Success team has been amazing, I believe that having a spanish speaking team could allow for a smoother integration. Review collected by and hosted on G2.com.
After a lot of research on calendaring options, we chose Zuper for its robust offerings. The patience and support of the onboarding team has been phenomonal. We have been able to customize several aspects of the platform to suit our needs, and when customization isn't feasible, solutions are offered to make our transition from our current system to Zuper. Review collected by and hosted on G2.com.
Because the system does offer so many features, it can be overwhelming to decide what to focus on. The Zuper team has been willing to be patient as we migrate features slowly to ensure that our team understands each function. Review collected by and hosted on G2.com.
Beyond the software itself, I appreciate Zuper's commitment to partnership. Their support team has been incredibly helpful, working closely with us to understand our specific needs and customize the system to fit our workflows. They're not just a vendor; they're a true partner in our success. Review collected by and hosted on G2.com.
The mobile app is generally very user-friendly, but occasionally, we experience minor syncing delays. While these are infrequent, improving the app's offline functionality and sync reliability would be a significant plus, especially in areas with limited connectivity. Review collected by and hosted on G2.com.
First and foremost as the IT Administrator here at Fireplace Stone & Patio, I want to talk about the technical relationship we've experienced with Zuper. Hands down this has been one of the more willing to meet our requirements teams I've worked with in over 20 years of I.T. industry experience.
The Zuper team has worked as hard as any onboarding team I've worked with in the past, to ensure they provide us with a solution to any question we proposed. With weekly scheduled cadences, they are constantly keeping track of any resolution or issue, and ensuring that nothing slips through the crack.
Status updates, new solution updates are always provided keeping us well informed of where we are sitting with moving forward with Zuper. Truly, the Zuper team has been a pleasure to work with, both high level customer service as well as high-level technical work. Review collected by and hosted on G2.com.
So far after 6 months of onboarding and making sure the solution was tailored to our business, I can't single out any dislikes. Anything that has been a issue or a hurdle for our company, has been addressed, and resolved or a solution provided to keep us on track to moving forward. Review collected by and hosted on G2.com.
The Zuper support team is always available to help tailor processes and enhance the experience for both our clients and field technicians. We’ve requested several automations to ensure our coordinators are informed of the next steps before the technician even leaves the job site, making the workflow more efficient and seamless for our clients. I truly appreciate the Zuper team’s dedication and attention to detail in addressing our needs. Review collected by and hosted on G2.com.
I would like some of the features not usedor realavent in the web portal removed, I would like to have a feature were emails and notes are seperated. Review collected by and hosted on G2.com.
The Zuper software has been very useful for our company, we use it for the daily planning of our Field Ops division's activities. We received training on how to use the system and the different features they offer. We also do weekly meetings with the support team, in order for use to provide feedback so they can adjust the operation of the system to our company needs. Their support team is lead by Tina and she has been great, very professional and helpful, all of our needs and expectations have met and exceeded. Review collected by and hosted on G2.com.
We as a company haven't found anything that we dislike from Zuper, all of our needs or adjustment of their features have been attended with urgency, we're very satisfied. Review collected by and hosted on G2.com.
Since I signed on to Zuper I have been able to bring my company into the 21st century. With a robust API, integrations, and automation abilities, as a one-man show, Zuper is helping me create ease and flow throughout my business. Review collected by and hosted on G2.com.
Dislike is a strong word in this case. There are some things that I believe are still in the works with Zuper. There is definitely some ground to cover but I see more functional update on a regular basis from Zuper than from the other two companies I was with before Zuper Review collected by and hosted on G2.com.
Zuper, has massively exceeded my expectatons. The functionality of the software has made a huge difference to how I run my service department each day. The account managers I have worked with are fantastic and the answer always seems to be 'yes' or 'we will find a way' for anything I require. A special mention must go to Jahanwi! It's been a pleasure to work with her. Review collected by and hosted on G2.com.
a geo locator map showing whre all the customers are would be very helpful. This would allow me to look at what customers are in the area if I am travelling to particular parts of the country Review collected by and hosted on G2.com.
Zuper is highly customizable. We started out with a FSM app that was very out of the box, simple. It was a good first step into FSM but soon found it was missing things we wanted. Zuper is easy to use and allowed us to build it to what we need. Review collected by and hosted on G2.com.
At times there is too much customization available that it made it difficult to know how we wanted it to be set up. One of those "you don't know what you don't know" type situations. But everyone I worked with at Zuper was patient and took the time to help us get what we needed. Review collected by and hosted on G2.com.
Zuper gives us the ability to keep track of every single movement that happens on our day to day jobs, activities, and schedules for our on field techs. The asset database has been a game-changer! We're easily able to pull up past history on any repairs that have been made for specific equipments. This app has changed the efficiency of our business. Review collected by and hosted on G2.com.
It would be helpful if jobs, quotes, and invoices had the same number in which they all matched together. This way we don't have different numbers for each associated item in every module. Ex: job number, quote number and invoice number are all the same for the same associated job. Review collected by and hosted on G2.com.
