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ZOKO Reviews & Product Details

Nnenna A.
NA
Senior Strategic Account Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about ZOKO?

I can easily access ZOKO on both my mobile and laptop. Viewing all conversations is effortless, and I can assign tasks and personalize or create canned messages for customers. Review collected by and hosted on G2.com.

What do you dislike about ZOKO?

lack of advanced features compared to more established customer service platforms. I am not able to edit or delete my messages. Review collected by and hosted on G2.com.

What problems is ZOKO solving and how is that benefiting you?

n ZOKO enables me to interact with customers, address their concerns, and resolve issues effectively. Review collected by and hosted on G2.com.

ZOKO Overview

What is ZOKO?

Thousands of businesses use Zoko's all-in-one messaging platform to make Sales, Marketing and Customer Support, easy on WhatsApp

ZOKO Details
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Product Description

Thousands of businesses use Zoko's all-in-one messaging platform to make Sales, Marketing and Customer Support, easy on WhatsApp


Seller Details
Seller
ZOKO
Year Founded
2020
HQ Location
Bengaluru South, IN
LinkedIn® Page
www.linkedin.com
27 employees on LinkedIn®

Recent ZOKO Reviews

Nnenna A.
NA
Nnenna A.Small-Business (50 or fewer emp.)
5.0 out of 5
"Customer Relationship Management"
I can easily access ZOKO on both my mobile and laptop. Viewing all conversations is effortless, and I can assign tasks and personalize or create ca...
Ashish  A.
AA
Ashish A.Small-Business (50 or fewer emp.)
5.0 out of 5
"Zoko is the best Solution for Sales & Marketing"
The Best Part of Zoko is to manage the Sales, Marketing and Customer in the same platform. Also, you can broadcast the message to unlimited users s...
Shumaila M.
SM
Shumaila M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Best WhatsApp marketing software"
It provides many unique features for marketing, like a broadcast messaging facility and a nurture sequence facility for your business, and the outs...
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4 out of 5 Total Reviews for ZOKO

4.5 out of 5
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4 out of 5 Total Reviews for ZOKO
4.5 out of 5
4 out of 5 Total Reviews for ZOKO
4.5 out of 5

ZOKO Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Shumaila M.
SM
Data Entry Specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about ZOKO?

It provides many unique features for marketing, like a broadcast messaging facility and a nurture sequence facility for your business, and the outstanding quality is the cart recovery option. You can add a message to send in sequence or after 20 to 30 minutes. Like other software, it's not clunky, but its functionality is much decent and smooth. It also provides a fantastic inbox team for users, which helps handle this significantly. Review collected by and hosted on G2.com.

What do you dislike about ZOKO?

Other than the chatbot facility's unavailability, I don't think there is any other disadvantage or bad feature in this software. In my opinion, no part is terrible or poor for the users, especially for the businesses. Review collected by and hosted on G2.com.

What problems is ZOKO solving and how is that benefiting you?

As an eCommerce business owner, select Zoko for marketing to increase your credibility and efficiency. We can get a guide with a video for creating different message templates. Review collected by and hosted on G2.com.

Ashish  A.
AA
Sales Head
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ZOKO?

The Best Part of Zoko is to manage the Sales, Marketing and Customer in the same platform. Also, you can broadcast the message to unlimited users simultaneously. Review collected by and hosted on G2.com.

What do you dislike about ZOKO?

All the things are good in the Zoko Platform. Review collected by and hosted on G2.com.

What problems is ZOKO solving and how is that benefiting you?

In this current Era, Whatsapp is used everywhere for different purposes, but very few organizations use any platform to do the Same. So I recommend Zoko for your business growth like Sales, Marketing, Customer retention and others. Review collected by and hosted on G2.com.

anish a.
AA
Website Developer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ZOKO?

Easy to integrate and use. Easy WhatsApp bot builder

Easy to Use and More convenient reporting

It's easy to use and inexpensive. I'll surely recommend it to my colleagues. Review collected by and hosted on G2.com.

What do you dislike about ZOKO?

The UI can be improved, even though the process and integration are speedy. I sometimes felt the UI could be improvised a bit. The support team is excellent. The system is stable. They provide an app, excellent price, good plans— great features like bot and flow builder. Review collected by and hosted on G2.com.

What problems is ZOKO solving and how is that benefiting you?

This tool helps us to manage many chats from WhatsApp. The automation that they provide on the system is excellent, Saving our business and many time. Our customers have been happy with our support for a year. Review collected by and hosted on G2.com.

Ajith K.
AK
Frontend Developer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about ZOKO?

Zoko is a powerful tool for WhatsApp marketing and sharing remainders on WhatsApp based on customer interaction. We love the Abandoned Cart feature. It helps us to convert more than 30% of customers actually to buy the product Review collected by and hosted on G2.com.

What do you dislike about ZOKO?

WhatsApp Business API onboarding took a couple of weeks, but it's Facebook's process time Zoko can't be blamed entirely, but we would love if that period gets reduced in future Review collected by and hosted on G2.com.

What problems is ZOKO solving and how is that benefiting you?

Zoko helps us to monitor our website sales where we send notifications based on order status

- Order confirmation

- Cancellation

- Refund

- Abandoned Carts

and much more Review collected by and hosted on G2.com.