The return on investment and the cost to benefit ratio of ZOHO CRM is unmatched. It has just enough features required to run the sales and marketing division of a small to medium b2b/b2c business without incurring huge cost. It's extremely easy to use and the learning curve for new sales people is usually no longer than a couple of weeks if they use it daily. Review collected by and hosted on G2.com.
The software is best for small to medium business but it doesnt handle all the requirements necessary to run a large company. Customization quickly can become a bottleneck and customer support can sometimes be a little difficult to work with. Review collected by and hosted on G2.com.
Video Reviews
ZOHO CRM is easy to use, great integrations, and available on the go
Ronak's evaluation of Zoho CRM.
Good Tool - The worst customer support!!!!
2,734 out of 2,735 Total Reviews for Zoho CRM
Overall Review Sentiment for Zoho CRM
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Zoho CRM is one of the best Indian CRM systems, with all the comprehensive features and ease of use. It's easy to create leads in the system, one can monitor all kind of details and track them. Zoho CRM also offers analytics to show a graphical presentation of the details captured at the deal level or lead level. One can study the performance from the technical charts and make necessary decisions.
We have also integrated this with hubspot sales hub for smooth flow of leads. Review collected by and hosted on G2.com.
Sometimes, the customer support team seems less trained and cannot understand the query in detail. Review collected by and hosted on G2.com.
A plataforma é bem intuitiva e fácil de usar e fácil de implementar. Gostei muito pois divide por etapas o funil de vendas e dá pra mover o lead na etapa que se encontra sem complicação. Tem tambem como cadastrar sua carteira de clientes e presumir um faturamento conforme venda ou produto vendido. O programa é gratuito o que ajuda muito as vendas de autonomo e gerenciamento de clientes. Review collected by and hosted on G2.com.
Sei que é por questão de segurança, mas ao entrar a maioria das vezes você precisar confirmar o codigo enviado por e-mail ou pelo celular cadastrado. Sobre o design, poderia ter mais algumas opções de mudar as cores, pois só tem a opção verde da plataforma. Os e-mail de dicas são recebidos em ingles , poderia ser no idioma cadastrado. Review collected by and hosted on G2.com.
Zoho CRM stands out for its intuitive interface and the ability to customize workflows. Integration with other tools in the Zoho ecosystem facilitates centralized data management and automation of repetitive tasks, which saves time and improves efficiency in our daily operations. In addition, the analytics module is very complete and useful for decision making. Review collected by and hosted on G2.com.
Although it is a powerful tool, some advanced integrations with external platforms can be complicated to set up. In addition, certain functions require additional subscriptions, which can increase the cost for small teams. Finally, system loading speed could be optimized, especially when working with large databases, and the system may be slower to load. Review collected by and hosted on G2.com.
Zoho is one of the nicest, most designed, and frictionless CRMs I have ever used. Its user interface is catchy and attractive, and its intuitive UI arrangement makes it well-suited for everyone's use. Review collected by and hosted on G2.com.
The registration process was time-consuming. It took me hours to signup, for some reason I was not receiving a time password, even though everything on my side was in order. Review collected by and hosted on G2.com.
It is a comprehensive and flexible tool that helps me improve customer relationship management, increase sales, and optimize business processes. It is easy to use although it requires time to adapt to all the functions. All relevant customer information (interaction history, notes, opportunities) is in one place, which facilitates management and access to data. It allows automating tasks, improving collaboration with the team, and thus reducing the time we dedicate to administrative tasks. It improves decision-making by providing reports and analysis based on real business data. Having a complete view of customer needs and preferences allows me to offer better service and increase their loyalty. Review collected by and hosted on G2.com.
It requires a period of adaptation to master all its functions, although Zoho CRM is intuitive.
It requires a stable internet connection to function correctly as it is a cloud-based solution. This can be a problem in areas with poor connectivity.
You may not find all the third-party applications you need. Review collected by and hosted on G2.com.
I've evaluated multiple CRM solutions for our small med-tech subsidiary and selected Zoho based on it's modularity and customization features. From all available versions, we are now using the CRMPlus package. The CRM is either cloud based as a desktop solution or accessible via the app. The customer support is timely and helpful. It is pertinent to have a very clear view of the process you want the CRM to handle. Review collected by and hosted on G2.com.
There are so many features and programming options, that the implementation proved to be a challenge. Without the assistance of a partner company, I would not have been able to get the system up and running as intended. Those additional costs can be excessive, in our case well beyond the planned US$20k and we still have issues. Most notable the integration of a marketplace add-on from Microsoft to synch MS Exchange e-mails into the CRM, a most basic requirement which seems to be technically challenging on the back-end of the application as tech support at ZoHo continues to work on the issue. Review collected by and hosted on G2.com.
Intuitive interface, ideal for users with little experience in CRM software. Highly customizable to suit the needs of your business (fields, modules, views, workflows, etc.) Automates repetitive tasks such as emails, lead assignment, and follow-ups. Powerful tools for creating workflows and automation rules. Review collected by and hosted on G2.com.
Although it is intuitive for basic functions, advanced configurations (such as complex workflows or integrations) can be difficult for users without technical experience. Some users need technical support or external consultants to fully customize the tool. Review collected by and hosted on G2.com.
we are using all zoho plan for last 2 year and zoho one is best for our managing task and assign task to our suboordinates and it is also best for CRM of our company and it gave us all things only on one click like we nee dto open zoho sheet so we can manage from zoho one easily Review collected by and hosted on G2.com.
sometimes its slow or buffering on single click which is not good Review collected by and hosted on G2.com.
I like that Zoho One provides a myriad of software tools that replaces many of the tools I was paying for. And the Zoho One subscription is significantly less than the sum of the others. It's My CRM (replacing HubSpot); form/survey gen (replacing JotForm); campaign manager (replacing MailChimp); mailbox (replacing Outlook), an invoicing system (replacing Freshbooks), an electronic signature system (which I didn't have before) and recently found its social media hub (replacing Promo Republic). Seems like when I have a need, I simply check to see if Zoho One has it covered and more often than not, the answer is YES!! Plus the tools are integrated with each other so no need for Zapier. Review collected by and hosted on G2.com.
It seems each tool has its own support team and tracking down an answer has been challenging. Sometimes there's chat support, sometimes not. Would like to have some consistency here. Review collected by and hosted on G2.com.
The interface of Zoho CRM is super easy to use. I can easily customize the dashboard with most accessed features. I use Zoho CRM to manage my leads, and contacts and track sales. I implemented the solution company-wide is less than 15 days as their support team and resources are quick to respond to any queries. We have integrated the CRM with Slack and Google cloud for easy collaboration and reporting. Zoho CRM offers excellent contact management that helps us to regularly followup with potential customers and nurture leads. Our team use Zoho CRM on daily basis and we are very pleased with the system. Review collected by and hosted on G2.com.
One of the downsides of Zoho is very high pricing for the Enterprise version. Additionally most of the must-have features are available in enterprise edition only. Review collected by and hosted on G2.com.
