Zoho CRM Plus Reviews & Product Details

The thing i like about Zoho CRM Plus is how everything just comes together once you get it set up. It’s not just a place to store customer data. It actually helps me see the full story for each account. Being able to see marketing touches, sales stuff, and support all in one place makes talking to clients much easier.

I also like that it’s flexible but not too complicated. We were able to change layouts, automations, and reports so they work how our team works instead of making us change the way we do things. Over time it’s become more than just a CRM for logging deals. It’s like the hub for how we run stuff every day. Review collected by and hosted on G2.com.

One thing I do not like about Zoho CRM Plus is the setup at first. It has got so many tools all together that figuring out how to put everything in the right place takes a while and some trial and error. It’s powerful, but that also means there’s a learning curve, especially if your team isn’t super technical.

I’ve also noticed some features don’t always feel the same across the apps. The interface can be a bit different depending on which part you’re in, so switching between modules takes some getting used to.

That said, once you get it all set up it works fine, but getting there does take some patience and proper training. Review collected by and hosted on G2.com.

What I like best about Zoho CRM Plus is its ability to unify sales, marketing, customer support, and analytics into one integrated platform. It eliminates data silos, improves team collaboration, and provides a complete view of the customer journey — all without needing multiple disconnected tools. Review collected by and hosted on G2.com.

One downside of Zoho CRM Plus is that the ecosystem can feel overwhelming at first due to the number of integrated tools. The learning curve can be steep for new users, and customization sometimes requires technical understanding. Additionally, while it’s powerful, the interface can occasionally feel less intuitive compared to some premium competitors. Review collected by and hosted on G2.com.

Zoho CRM Plus is an all-in-one platform that integrates email, campaigns, and contact management seamlessly. It’s cost-effective, reliable, and well-suited for managing targeted email campaigns. The automation, reporting, and integration between tools help streamline communication and improve efficiency for our team. Review collected by and hosted on G2.com.

Some features have a learning curve, and the interface can feel overwhelming at first due to the number of tools included. Email and campaign settings can also take time to configure properly, and occasional minor syncing or customization limitations require workarounds. Review collected by and hosted on G2.com.

It's easy to use, and the customer support has been excellent. Since I work in sales, I use it throughout the day. There are numerous features available that help me organize data, deals, contacts, and companies efficiently. Review collected by and hosted on G2.com.

Implementation is a bit challenging and complex comparing to other CRM's, Need more API's and apps to be integrated will be far beyond from other's and a bit of futuristic look/ Appearance. Review collected by and hosted on G2.com.

I really appreciate how Zoho CRM Plus keeps customer details and follow-ups very organized. The interface is easy to use, which helps me manage my work without confusion. It makes the whole sales and support process much smoother. I also find the reminders and automation features to be very effective, making follow-ups easier and helping me manage routine tasks efficiently. Additionally, the email integration supports regular communication seamlessly. The setup was straightforward and quick, with the interface guiding me through the basics. Overall, it's very useful and easy to use, scoring a 9/10 for its efficiency in managing customer follow-ups and improving workflow. Review collected by and hosted on G2.com.

It can take some time to understand all the features. Better and a smoother mobile experience would be a nice improvement. Review collected by and hosted on G2.com.

I really appreciate how Zoho CRM Plus brings all customer engagement functions together in one unified platform, sales automation, marketing campaigns, support ticketing, live chat, visitor tracking, social media management, analytics, and more are accessible from the same interface. That centralization means our teams don’t have to bounce between separate tools, so we get a full 360° view of every customer interaction and keep data consistent across departments.

The ease of use and quick onboarding is another big plus. It’s intuitive enough that our team could start working productively without weeks of training, especially compared with more complex legacy systems we used before.

I also value the automation and workflow capabilities, including Blueprints and customizable processes that reduce repetitive tasks and keep everyone aligned on lead follow-ups and service responses.

Lastly, Zoho’s value for money, with a robust suite of tools in one subscription — makes CRM Plus especially attractive for growing teams that need powerful features without the high cost of separate best-of-breed platforms. Review collected by and hosted on G2.com.

It can feel a bit overwhelming at first because there are so many features and settings. The UI isn’t always the smoothest, and setting up automations/integrations sometimes takes trial and error. Also, support can be hit or miss depending on the issue. Review collected by and hosted on G2.com.

Managing Zoho CRM has been surprisingly straightforward. As the owner of a small startup, I have found Zoho extremely helpful for overseeing both small and large teams. I rely on it to track bugs and manage my team's overall sprint, which has made my workflow much more efficient. Review collected by and hosted on G2.com.

Many application and tools under "Plus" do not integrate well, also there is a large learning curve and it could get overwhelming for new users and small companies Review collected by and hosted on G2.com.

What I like most about Zoho CRM Plus is how easy it is to use right from the start. Everything—sales, marketing, support—feels connected and simple to navigate, so our team didn’t need weeks of training like we did with SAP. It just works without having to rely on IT for every little tweak, which makes day-to-day work much smoother Review collected by and hosted on G2.com.

What I dislike about Zoho CRM Plus is that while it’s easy to use, it can feel a bit limited when you need advanced customization or complex workflows. Coming from SAP, you notice that reporting and analytics aren’t as deep, and integrating with other enterprise systems can be more of a headache. It’s great for smaller teams, but larger or more complex operations might find it a bit restrictive. Review collected by and hosted on G2.com.

What I like most about Zoho CRM Plus is that it keeps all our sales, marketing, and support info in one place, so the whole team stays connected. I also love how the AI and automation features help me save time and focus on the leads that really count. Review collected by and hosted on G2.com.

I honestly don’t have anything I dislike about Zoho CRM Plus Review collected by and hosted on G2.com.

I use Zoho CRM Plus as a unified hub to manage the entire customer life cycle, serving as a primary engine for lead management, sales automation, and cross-departmental communication. One of the most valuable aspects is the unified interface combined with the blueprint feature, which allows me as an automation specialist to build end-to-end sales processes that guide users step by step, acting as a game changer. Zoho CRM Plus ensures data integrity across sales, marketing, and support without the need for complex third-party connectors. I also love the deluge scripting capability, which enables me to build custom logic that extends far beyond standard 'out of the box' automation. Additionally, I find incredible value in the ability to integrate with Google Workspace for communication and Slack for real-time lead notifications. I'd give it a 9 out of 10, as it provides exceptional value for anyone needing a unified, automation-heavy stack. Review collected by and hosted on G2.com.

The UI can be overwhelming and cluttered because of how many features are packed in. It takes a significant amount of time to train new team members to navigate it effectively. Review collected by and hosted on G2.com.