--- title: Zoho CRM Plus Reviews meta_title: 'Zoho CRM Plus Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 132 reviews by the users' company size, role or industry to find out how Zoho CRM Plus works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 132 scale: '5' date_modified: '2026-08-07' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Zoho CRM Plus Reviews **Vendor:** Zoho **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.4/5.0 **Total Reviews:** 132 ## About Zoho CRM Plus Zoho CRM Plus is a unified customer experience platform that helps you bridge the gap between your sales, marketing, and customer service teams and deliver an exceptional customer experience. It combines sales automation, visitor tracking, intelligent chat bots, customer service, project management, email marketing, social media, customer surveys, built-in AI, and unified analytics—all on one platform. ## Zoho CRM Plus Pros & Cons **What users like:** - Users value the **ease of use** of Zoho CRM Plus, enjoying seamless integration to enhance their workflow efficiently. (28 reviews) - Users find **efficiency** in Zoho CRM Plus, as it unifies sales, marketing, and support, simplifying team collaboration. (18 reviews) - Users value the **seamless integrations** of Zoho CRM Plus, allowing easy access to all customer engagement functions in one platform. (16 reviews) - Users value the **automation features** of Zoho CRM Plus, which streamline processes and enhance team efficiency. (15 reviews) - Users love the **seamless integration** of Zoho CRM Plus, enhancing team collaboration and streamlining customer engagement. (14 reviews) - Users value the **automation features** of Zoho CRM Plus for streamlining tasks and enhancing organizational efficiency. (13 reviews) - Users value the **integrated platform** of Zoho CRM Plus, enhancing collaboration and providing AI-driven insights for productivity. (13 reviews) - Users appreciate the **ease of use** of Zoho CRM Plus, facilitating smooth team collaboration and efficient customer tracking. (12 reviews) - Seamless Integration (9 reviews) - Journey Management (8 reviews) **What users dislike:** - Users experience a significant **learning curve** with Zoho CRM Plus, requiring patience and proper training for effective use. (23 reviews) - Users often find Zoho CRM Plus to be an **overwhelming experience** due to its extensive features and steep learning curve. (9 reviews) - Users find the **non-intuitive setup** of Zoho CRM Plus challenging, requiring time and patience to navigate effectively. (8 reviews) - Users note the **limited customization** in lower tiers, hindering advanced features and requiring higher-priced plans for full access. (7 reviews) - Users find the **interface overwhelming** initially, facing a steep learning curve and complex setup with numerous tools. (7 reviews) - Users struggle with **integration issues** in Zoho CRM Plus, finding it challenging to connect with other applications effectively. (6 reviews) - Complexity (5 reviews) - Difficult Setup (5 reviews) - High Complexity (5 reviews) - Mobile Limitations (4 reviews) ## Zoho CRM Plus Reviews ### 1. Handy marketing tool with occasional issues. **Rating:** 3.5/5.0 stars **Reviewed by:** Vandit C. | Marketing Coordinator, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Zoho CRM Plus?** It's affordability, seamless integration & strong mobile support makes it a must have for every marketer. Zoho CRM Plus makes the job easier whilst not pressing the wallet and providing powerful segmentation & automation tools. **What do you dislike about Zoho CRM Plus?** While only a few but the issues faced are related to the steep learning curve which exists when it comes to understanding & navigating the platform and the occasional performance issues which it faces when there are large dataset. The system lag at crucial times can be annoying. **What problems is Zoho CRM Plus solving and how is that benefiting you?** It is offering a streamlined marketing solution whilst not breaking the bank. The seamless lead management improves campaign efficiency and majorly saves time & cost. Consolidated & unified data in a single dashboard makes it easy to manage & integrate with other platforms. ### 2. The Best CRM - Zoho CRM Plus **Rating:** 5.0/5.0 stars **Reviewed by:** Hrishikesh P. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Zoho CRM Plus?** This is the best CRM software which is very easy to use and easy to implement to the system. Their customer support is so friendly and helpful and for me I use this Zoho CRM Plus on a daily basis. There are so many features from monitoring a lead to an account and it is so easy to integrate **What do you dislike about Zoho CRM Plus?** Nothing to point out because it's providing the best service **What problems is Zoho CRM Plus solving and how is that benefiting you?** Zoho Crm Plus really helps in monitoring a sales account from the start to end by keeping all the necessary information. ### 3. “Efficient, Feature-Rich, and Easy to Use” **Rating:** 5.0/5.0 stars **Reviewed by:** Vivek K. | Policy Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Zoho CRM Plus?** I like that Zoho CRM Plus brings sales, marketing, customer support, and analytics together in one integrated platform. The real-time data sync between modules helps our team work more efficiently, while automation features save time on repetitive tasks. The dashboard and reporting tools also make it easy to track performance and make informed decisions. **What do you dislike about Zoho CRM Plus?** While Zoho CRM Plus is feature-rich, the interface can feel a bit overwhelming at first, especially for new users. Some advanced customizations require extra time to set up, and the mobile app could be more responsive for on-the-go use. **What problems is Zoho CRM Plus solving and how is that benefiting you?** Zoho CRM Plus has helped us centralize customer information, track leads, and manage sales pipelines in one platform. The integration with marketing and support tools ensures that all teams have real-time access to the same data, reducing communication gaps and improving response times. Automation features save time on repetitive tasks, allowing us to focus more on building customer relationships and closing deals. ### 4. A Single Solution That Works Across the Entire Organization **Rating:** 4.0/5.0 stars **Reviewed by:** Frdhous M. | Manager Tech Support, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2026 **What do you like best about Zoho CRM Plus?** A single solution we can use across all departments in an organization. **What do you dislike about Zoho CRM Plus?** The license modules should be purchased separately for each model. **What problems is Zoho CRM Plus solving and how is that benefiting you?** We can use it across our finance, sales, and technical teams so we can avoid repeated data entry and improve data visibility. ### 5. Very Convenient and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Aditi K. | SRM UPE, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Zoho CRM Plus?** Its very convenient and reliable source. **What do you dislike about Zoho CRM Plus?** Sometimes it crash and get slow due to net **What problems is Zoho CRM Plus solving and how is that benefiting you?** Its very much beneficial due to convenience and usage ### 6. Zoho CRM Plus is powerful, and really helps manage everything in one place. Great for growing teams. **Rating:** 4.5/5.0 stars **Reviewed by:** Pawan S. | digital marketing exicative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Zoho CRM Plus?** I like that everything is in one place - sales, marketing, and support. It makes tracking and managing customer interactions simple and effective. **What do you dislike about Zoho CRM Plus?** Sometimes the interface feels a bit complex, and it takes time to get used to all the features. A simpler design would make it even better. **What problems is Zoho CRM Plus solving and how is that benefiting you?** Zoho CRM Plus is helping us keep all customer data, sales, and marketing activities in one place. It saves time, improves follow-ups, and makes our customer communication more organized. ### 7. Good Zoho Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Patricia K. | Intake Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Zoho CRM Plus?** Zoho is very easy to use. It allows great tracking of referrals & feedback! **What do you dislike about Zoho CRM Plus?** I’m still new to using it & sometimes the data doesn’t transfer to our scheduling platform like I’d need. **What problems is Zoho CRM Plus solving and how is that benefiting you?** Helps a lot regarding call backs & follow ups ### 8. Zoho CRM Plus: Seamless Customer Experience with Smart Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Ganesh G. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Zoho CRM Plus?** Zoho CRM Plus brings all customer interactions—email, chat, social media—into one place for easy tracking. It also helps teams work together smoothly with smart automation and shared insights **What do you dislike about Zoho CRM Plus?** Zoho CRM Plus can be tricky to set up and customize without help. The mobile app also feels limited compared to the desktop version **What problems is Zoho CRM Plus solving and how is that benefiting you?** Zoho CRM Plus helps manage all customer interactions in one place, so nothing gets missed. It saves time by automating tasks like follow-ups and lead tracking. This makes work smoother and keeps customers happier. ### 9. The Ultimate All-in-One Business Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Ganesh K. | Executive - IT, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Zoho CRM Plus?** All-in-One Power – Combines CRM, marketing automation, customer support, and analytics in a single platform. Seamless Automation – Smart workflows, AI-driven insights, and multichannel engagement boost productivity effortlessly. **What do you dislike about Zoho CRM Plus?** Steep Learning Curve – The extensive features can feel overwhelming for beginners, requiring time to master. Limited Customization in Lower Tiers – Advanced automation and integrations often need higher-priced plans. **What problems is Zoho CRM Plus solving and how is that benefiting you?** Disconnected workflows – Integrates sales, marketing, and support into one platform, saving time and reducing errors. Poor customer engagement – AI-driven insights and automation personalize interactions, boosting conversions and loyalty. ### 10. Solid, all in one CRM suite **Rating:** 5.0/5.0 stars **Reviewed by:** Adiee B. | Derivatives Trader, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Zoho CRM Plus?** Everything is at one place, be it sales, marketing, analytics, anything. The automation saves us hours every week. **What do you dislike about Zoho CRM Plus?** There is a learnign curve to usderstand and use it to its full potential. It is a great app **What problems is Zoho CRM Plus solving and how is that benefiting you?** It has replaced a lot of individual tools by bringing all our data in one single place. It makes team collaboration easier. ### 11. Excellent CRM tool for sales management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Zoho CRM Plus?** A simple, intuitive, and easy-to-use CRM that, combined with the Zoho One suite, allows you to manage all business processes with extreme immediacy. I particularly liked the management of the database and the ease of segmenting the database that came from different tools through integrations. It is very easy to implement even from scratch and with little experience. **What do you dislike about Zoho CRM Plus?** The support has not always been up to par and sometimes it took days to receive a response. **What problems is Zoho CRM Plus solving and how is that benefiting you?** Implementation of a simple and not too expensive business CRM with a good quality/price ratio ### 12. Zoho CRM Plus for business **Rating:** 5.0/5.0 stars **Reviewed by:** Vijay P. | Manager Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Zoho CRM Plus?** Zoho CRM plus is very good tool to use for business critical databases. which can have a detailed information about the customer and business data. **What do you dislike about Zoho CRM Plus?** Support seems to be improved. there is delay in response. **What problems is Zoho CRM Plus solving and how is that benefiting you?** We are having customer data centralized with the help of Zoho. ### 13. Automates Tax Business with Ease, Stellar Recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Taxsmartermollc . **Reviewed Date:** October 04, 2025 **What do you like best about Zoho CRM Plus?** I love the automation features of Zoho CRM Plus; they keep everything organized and streamline my tax business, making it much easier to manage. The integration of contacts and email flow is particularly useful, ensuring smooth communication. Everything works fine, and as a loyal Zoho user, I appreciate their products consistently meeting my expectations. **What do you dislike about Zoho CRM Plus?** The setup process required some assistance and could be improved. **What problems is Zoho CRM Plus solving and how is that benefiting you?** I find the automation keeps everything organized in my tax business, streamlining operations and making my work easier. ### 14. CRM is so user friendly and easy to understand **Rating:** 5.0/5.0 stars **Reviewed by:** Sukrutha G. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Zoho CRM Plus?** The adaptability and ease to use and learn quickly is the best part of Zoho CRM. **What do you dislike about Zoho CRM Plus?** Sometimes it can take time to load and server issues.. But it's resolved instantly **What problems is Zoho CRM Plus solving and how is that benefiting you?** It helps me segment by email marketing lists by demographic and data. Thereby making email marketing campaigns very easy for me to run. ### 15. Zoho Crm plus is the best choice for small & medium enterprises. **Rating:** 4.5/5.0 stars **Reviewed by:** Ankit S. | Sales Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Zoho CRM Plus?** Zoho Crm plus is pretty much the right choice for small businesses to medium enterprises in terms of Customer relationship management from the strength of the software to the affordability it captures all the areas that an ideal Crm solution should cover and that makes this indeed a very valuable software. **What do you dislike about Zoho CRM Plus?** While Zoho provides good customer support but there is delay in response during peak times. **What problems is Zoho CRM Plus solving and how is that benefiting you?** It centralized customer data giving your team a unified view of each customer's history,interactions and preferences. ### 16. comprehensive Suite of Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Daljeet K. | Sales Head, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Zoho CRM Plus?** One of the key advantages is its seamless integration with other Zoho products, which enhances overall functionality. The affordability of its robust features makes it an attractive option compared to competitors. Furthermore, its user-friendly interface allows for easy navigation, accommodating users of various technical backgrounds **What do you dislike about Zoho CRM Plus?** On the downside, some users may encounter a learning curve due to the extensive features, which can initially feel overwhelming. Performance issues, such as occasional lag with large datasets, can also be a concern. Lastly, customer support may sometimes be slow, leading to delays in issue resolution. **What problems is Zoho CRM Plus solving and how is that benefiting you?** Zoho CRM Plus addresses key business challenges by integrating sales, marketing, and support functions into one platform, streamlining operations and enhancing team communication. Its automation features reduce manual tasks, boosting productivity and minimizing errors. The unified dashboard centralizes customer data for better insights and decision-making, while its customizability allows businesses to adapt as they grow. By improving collaboration across customer touchpoints, Zoho CRM Plus enhances the overall customer experience, leading to increased efficiency and revenue potential. ### 17. Great experience using ZohoCRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Zoho CRM Plus?** Malleable product suite, user friendly experience and setup, low code, accessibility friendly, connects well with other products in the Zoho suite. **What do you dislike about Zoho CRM Plus?** Tabs and a few other features that make navigation slightly easier, although it is not a make or break given how nimble the rest of the product is. **What problems is Zoho CRM Plus solving and how is that benefiting you?** Creation and maintenance of a singular centralized data repository. Integrates well with other Zoho products for features that are not native to it. ### 18. So good **Rating:** 5.0/5.0 stars **Reviewed by:** Thel Z. | Territory Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Zoho CRM Plus?** Organization of leads and accounts. So organized. **What do you dislike about Zoho CRM Plus?** nothing that I dislike about it. It's so good **What problems is Zoho CRM Plus solving and how is that benefiting you?** none ### 19. A powerful suite of programs to run every part of your business - But very overwhelming **Rating:** 3.5/5.0 stars **Reviewed by:** Devon P. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Zoho CRM Plus?** I use Zoho CRM+ almost daily and have been for the last 3+ years. - It can do literally everything to run your business (social marketing, ads, email marketing, CRM, project management, analytics, invoicing, documents/signing, etc.) - Because of the point above, it really is an incredible value. - It is extremely customizable. Which is 100% essential because Zoho tools are built for any business type, not necessarily specific to your industry and your business. - The customer support is excellent. They respond to emails quickly, with detailed replies and instructions. They are willing to jump on video calls. - Excellent integration tools. It can integrate with Zapier and many other programs. The ease of use (once it's set up how you need it) depends on your level of tech knowledge. But overall I would rate ease of use a 7/10. **What do you dislike about Zoho CRM Plus?** - It is very overwhelming and challenging to implement. I'm very proficient with software programs and there are still thousands of things I haven't learned about the tools available in Zoho. It could be way overkill for your needs. I wish there was a "Zoho University" full of PDFs, infographics, training videos etc. Their YouTube channel is sometimes helpful. - It takes a TON of time to learn and customize. Where as other tools that are built with your specific industry may lack flexibility, but be more "ready to go" from day 1. - Because of the points above, we don't use half of the Zoho CRM+ tools that are available to us. It would be nice to have all of our tools under 1 cohesive system. But it takes so much time to learn, integrate, and implement. I feel like Zoho CRM+ tools/apps were built by very technical software engineers for an audience of other technical professionals. Thus if you're a higher level business owner, or creative professional, the tools feel very clinical or complicated. I really wish there were ways to simplify the UI, change colors and fonts to match your brand, and change more categories to help your team understand how that section applies to your specific company. Overall, it is good in this category, but not great. I would give it a 6/10. **What problems is Zoho CRM Plus solving and how is that benefiting you?** CRM, Lead Capture, Landing pages, Email templates, Email campaigns, Sales Tracking, Lead and Sales Analytics ### 20. A total Value for Money CRM platform! **Rating:** 4.0/5.0 stars **Reviewed by:** Arjun R. | Admissions Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Zoho CRM Plus?** The best part of Zoho CRM+ is how easy it is to use and get accustomed to. Unlike other crms, zoho can be customised to meet almost any industry's process. It is a hundred percent value for money tool without any gimmicks or fancy features. Also to mention, the mobile app support is excellent, calls and texts are autologged from my personal device too. Third party integration is pretty simple and works smooth, we are using zohobooks and calendly for scheduling meetings. **What do you dislike about Zoho CRM Plus?** 1. The UI is somewhat outdated compared to other patforms. 2. For the amount of customizations available, it lacks a learning hub or community to understand the features better. **What problems is Zoho CRM Plus solving and how is that benefiting you?** Lead allocation , Pipeline tracking and scheduling. Though the UI is bit outdated and complex, it gets the job done and we have total transparency of what's happening on the floor. It's mobile friendly and very useful when working remotely from multiple devices ### 21. Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Suba C. | Saas Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Zoho CRM Plus?** We quickly get the details of the clients from different platforms integrated together and also the cost is reasonable **What do you dislike about Zoho CRM Plus?** It is difficult to learn first hand for a non technical person **What problems is Zoho CRM Plus solving and how is that benefiting you?** The automations are made easier and makes the visitor journey more reliable. It is very much useful for the sales and marketing automation processes ### 22. A compact and handy Sales CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Anirudh B. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Zoho CRM Plus?** I like how simple and easy it is to use, we can tailor it almost any process. We have tuned it to send automated welcome emails based on the website form enquiries, the whole automation was setup by ourselves without any separate administration team, its really that easy to set up. The lead management and pipeline visualisation is top notch, you can access it from mobile too. **What do you dislike about Zoho CRM Plus?** The part is dislike is that because its highly customizable, the learning curve is pretty steep for new users. We end up getting overwhelmed because of the number of options and settings available . They also lack in customer support, it's very poor and takes a while to get a response from their team, also lacks in learning materials available for new users. **What problems is Zoho CRM Plus solving and how is that benefiting you?** Most of our initial contact with the leads are now automated, saves us a lot of time in segregating them. Sending out bulk campaign emails are also made easy and one thing I have noticed is that the number of email bounces or marketing emails marked spam is relatively low. Despite the complexities in customisation, once set up, it gives a smooth and automated worflow with minimal downtime. ### 23. Amazing content **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Zoho CRM Plus?** I love using this CRM to input into my business! **What do you dislike about Zoho CRM Plus?** I have no dislikes, it's perfect for what I need **What problems is Zoho CRM Plus solving and how is that benefiting you?** It frees up time for me, I don't have to put in so much work and waste time inputting in things manually. It does the work for me ### 24. Zoho CRM **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Zoho CRM Plus?** Usability, simple, and easy to handle **What do you dislike about Zoho CRM Plus?** the few possibilities to edit the modules in the different versions **What problems is Zoho CRM Plus solving and how is that benefiting you?** the lack of ability to edit or change some options for use in opportunities ### 25. One of the Easiest Sales CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Surabhi M K. | Admissions Counselor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Zoho CRM Plus?** The ease of use - its surprisingly easy to use and get familiared with. It has to be the top ranked(in my personal opinion) sales crm that I used till date. Zoho is extremely customizable and suitable for almost any type of business. It's also mobile friendly and logs activities without any fuss. Their customer support is top notch I have to say. **What do you dislike about Zoho CRM Plus?** As it comes with a ton of customization, it takes a while to implement and get running. I feel like we don't use even half the tools available. It gets the job done, however I wish there was a learnhing hub like hubpot academy for zoho **What problems is Zoho CRM Plus solving and how is that benefiting you?** CRM, email templates, improved lead management and mainly-affordability. ### 26. Zoho CRM for Sales and Marketing Use Cases **Rating:** 3.5/5.0 stars **Reviewed by:** Panini K. | Consultant, Pharmaceuticals, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Zoho CRM Plus?** User friendly UI/UX Cost effective Customization tools **What do you dislike about Zoho CRM Plus?** Support can be improved Following up with customers can be improved - doesn't notify sales execs to follow up/retain/attract customers **What problems is Zoho CRM Plus solving and how is that benefiting you?** Send promotional content to customers Improve customer service Easy to use tool with minimal training ### 27. business development **Rating:** 2.5/5.0 stars **Reviewed by:** Sami M. | business development, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2024 **What do you like best about Zoho CRM Plus?** The integration capabilities and flexibility in handling various business functions have been very helpful **What do you dislike about Zoho CRM Plus?** The user interface could be more intuitive, and some features feel a bit outdated compared to other platform **What problems is Zoho CRM Plus solving and how is that benefiting you?** Zoho CRM Plus is helping us centralize customer data, streamline our sales pipeline, and improve communication across departments. ### 28. Does what you need it to do for a CRM **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2024 **What do you like best about Zoho CRM Plus?** I would have to say the price point is the most attractive aspect of Zoho CRM. While Zoho CRM doesn't have the most visually attractive GUI, it still offers flexibility for a user, from adding a contact to creating an opportunity and tracking its funnel progress. **What do you dislike about Zoho CRM Plus?** I found that the other main competitors have more of a fluid pipeline management process and a broader range of integrations. As touched on before, the GUI is not the most visually appealing, and when you couple that with the different steps it takes to add a lead, convert it into an opportunity, and add notes on progress, you may find the process to be slightly more daunting than other CRMs you have used. **What problems is Zoho CRM Plus solving and how is that benefiting you?** We found a flexible CRM with top-notch features at a lower cost. This helped us improve lead management and boost customer conversions. ### 29. ZOHO THE PERFECT SALES CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Zelah G. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Zoho CRM Plus?** Zoho CRM Plus is a new innovative way to scale up business. Easy to integrate and use with other system. very easy implementation, user-friendly, great customer support and very easy to use in a daily basis. Our sales team uses it in all our transactions. **What do you dislike about Zoho CRM Plus?** there are no downsizes with zoho CRM Plus. You get more than what you paid for. **What problems is Zoho CRM Plus solving and how is that benefiting you?** It helps us in sales funneling, tracking progress for each client and stages and as a team we are able to manage accounts real time. ### 30. Easy and straight to the point **Rating:** 5.0/5.0 stars **Reviewed by:** Emily F. | Director of operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Zoho CRM Plus?** Zoho CRM Plus is an amazing feature for keeping everything in order. You can directly track all efforts such as newsletters, advertising efforts and more. **What do you dislike about Zoho CRM Plus?** I haven't come across something I dislike. **What problems is Zoho CRM Plus solving and how is that benefiting you?** Tracking efforts. It gives more direct feedback on customers. ### 31. Customer friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Aviraj K. | Online brand reputation executive , Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Zoho CRM Plus?** Easy to use and maintain database of clients **What do you dislike about Zoho CRM Plus?** Couple of features are hard to understand **What problems is Zoho CRM Plus solving and how is that benefiting you?** Gives accurate data of customers whenever needed ### 32. Had a good experience while using the platform **Rating:** 3.5/5.0 stars **Reviewed by:** Rishav L. | SDR, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Zoho CRM Plus?** The reports dashboard is very insightful. It is quite simple when it comes to usage. integration are bit complicated but not bad, the implementation time was short and simple due to bulk upload, it can be opted for daily usage, did not need any customer support due to ease in usage. **What do you dislike about Zoho CRM Plus?** Too many clicks are required in the platform. **What problems is Zoho CRM Plus solving and how is that benefiting you?** To maintain daily records of calls and demos schedule and to get the reports on leads and deals. ### 33. Making Business Easier with Zoho CRM Plus **Rating:** 4.5/5.0 stars **Reviewed by:** Aaditya S. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Zoho CRM Plus?** Easy Navigation: I kind of love how easy it is to find their way around the platform. The simple layout makes it hassle-free for everyone on the team. Time-Saving Automation: I find the automation features super handy. It helps them automate repetitive tasks, like sending follow-ups, making their work more efficient. Easy Integration: I appreciate how Zoho CRM Plus integrates smoothly with other Zoho apps. Everything feels connected, saving time and effort. **What do you dislike about Zoho CRM Plus?** Support Response Time: I sometimes feel that the support response time could be quicker during peak times or urgent issues. **What problems is Zoho CRM Plus solving and how is that benefiting you?** Zoho CRM Plus is solving the problem of managing customer relationships smoothly. It benefits us by bringing everything together in one place. We can easily keep track of their interactions with customers, organize information, and work better as a team. It helps them save time by automating repetitive tasks and gives valuable insights about customers, helping them make smarter decisions to grow their business. ### 34. Ease of use in the company's commercial processes **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan C. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Zoho CRM Plus?** Integration with e-mail, the possibility of personalizing and tracking my leads' information make me like using zoho **What do you dislike about Zoho CRM Plus?** the difficulty of modifying image sizes in marketing emails and the redirect url **What problems is Zoho CRM Plus solving and how is that benefiting you?** it solves problems of lead integration and traceability ### 35. It's good software and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Mansuri M. | Senior Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Zoho CRM Plus?** It's easy to use and fastest software managing data is easy and also we can customise acroding to our need **What do you dislike about Zoho CRM Plus?** Till now it's i love all features right now I don't find any problem **What problems is Zoho CRM Plus solving and how is that benefiting you?** Yes, the customised future are really helpful we can customise it's acording to our use ### 36. A highly recommended tool to manage your sales leads **Rating:** 4.0/5.0 stars **Reviewed by:** Divyansh G. | Enterprise Sales Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Zoho CRM Plus?** Smooth interface , one click integrations and high amount of lead filters to play around for the sales team **What do you dislike about Zoho CRM Plus?** The only thing I particularly disliked was unable to filter tasks on the basis of their respective time zones **What problems is Zoho CRM Plus solving and how is that benefiting you?** Lead creation , lead activity , tasks, deals and closing . It is a highly proactive and robust tools to manage the team's sales dashboard! ### 37. Interesting tool to get transparency on what's happening on the floor **Rating:** 4.5/5.0 stars **Reviewed by:** Abhay T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2024 **What do you like best about Zoho CRM Plus?** Easy to use CRM with great customer support and is being used on a daily basis at my company. The implementation is short and simple and has many reporting features and easily integrates with calender **What do you dislike about Zoho CRM Plus?** Bit complicated UI/UX which slows down the productivity in the initial days but it's not an alarming issue. **What problems is Zoho CRM Plus solving and how is that benefiting you?** Lead allocation and scheduling ### 38. Sales sorcery unveiled with ZohoCRM **Rating:** 4.0/5.0 stars **Reviewed by:** Nandita C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2024 **What do you like best about Zoho CRM Plus?** The upsides of zohoCRM is the automations to track my sales pipeline efficiently. **What do you dislike about Zoho CRM Plus?** The downsides is that there's a glitch in Google Calendar linking **What problems is Zoho CRM Plus solving and how is that benefiting you?** It's helping me solve my challenge to track sales pipeline ### 39. Best CRm **Rating:** 5.0/5.0 stars **Reviewed by:** Khaled M. | MENA Sales Executive , Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2024 **What do you like best about Zoho CRM Plus?** it is a freindly usage program and suitable for sales **What do you dislike about Zoho CRM Plus?** From my working experience everything was great about Zoho **What problems is Zoho CRM Plus solving and how is that benefiting you?** it is great tool to manage your leads and arrange your tasks. ### 40. Suitable CRM platform for startup **Rating:** 4.0/5.0 stars **Reviewed by:** Iranna H. | Senior Inside Sales Representative for Google, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Zoho CRM Plus?** Easy to use, accessibility wherever needed, cloud based platform **What do you dislike about Zoho CRM Plus?** Could be improved with customer data availablity **What problems is Zoho CRM Plus solving and how is that benefiting you?** Customer data gathering is easy now with import feature ### 41. excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Zoho CRM Plus?** all the facilities are given from calling to data management **What do you dislike about Zoho CRM Plus?** there is nothing which can be disliked in Zoho. **What problems is Zoho CRM Plus solving and how is that benefiting you?** This CRM is very useful from data managemt to calling and everything. ### 42. Zoho CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Zoho CRM Plus?** Zoho is easy to use and has many features. **What do you dislike about Zoho CRM Plus?** No downsides encountered in the product. **What problems is Zoho CRM Plus solving and how is that benefiting you?** all information is in one place and it is easy to update the information ### 43. Great tool to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Yogesh C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2023 **What do you like best about Zoho CRM Plus?** Zoho CRM is very simple to use, the User interface is great and the data provided by Zoho CRM is precise. The tool also allows you to get filtered information & at your fingertips. **What do you dislike about Zoho CRM Plus?** In my opinion, the UI should have been more attractive. I think a tool with so many great features, an excellent & beautiful UI would have made Zoho CRM reach more audience. **What problems is Zoho CRM Plus solving and how is that benefiting you?** The data fetching & the reporting part are the parts we are using. With my experience, I would say Zoho CRM helps a lot in making things done in a quicker way saving a lot of time. ### 44. Business Efficiency **Rating:** 3.5/5.0 stars **Reviewed by:** Rajan K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Zoho CRM Plus?** Apart from CRM functionality, email marketing, social media management, help desk support, and project management set the program apart. Suitable for businesses of all sizes, from startups to large enterprises. **What do you dislike about Zoho CRM Plus?** The extensive range of features and customization options can be overwhelming for beginners. Occasional difficulties or gaps in integration options, which may require additional workarounds or custom development. **What problems is Zoho CRM Plus solving and how is that benefiting you?** The platform automates and optimizes a variety of corporate operations, including lead management, sales pipeline tracking, email marketing, customer service, and project management. ### 45. A user friendly CRM tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Zoho CRM Plus?** Emails are automatically populated for contacts. No need to search inbox for conversations. Reports are easy to customize and use to track different aspects of our business and see where we are in the sales cycle. **What do you dislike about Zoho CRM Plus?** Does not integrate with Microsoft word 2019 seamlessly. I understand Zoho Writer is the preferred method; however, fonts and layouts are not to Word's standards. I need to apply for a workaround to every letter.Calendar should have options so priorities could be listed by color. Or, as an overview, I could see all users in a different color **What problems is Zoho CRM Plus solving and how is that benefiting you?** Acts as a base to deal with our customers and keep track of emails, tasks,and phone calls. We use it monthly for campaigns. Sales IQ notifies when someone is visiting our site, and a conversation can be started either through a bot or a contact centre agent. ### 46. Zoho CRM allows user to do more customization with minimal code **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham E. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Zoho CRM Plus?** Its user interface and easy to used with minimal support **What do you dislike about Zoho CRM Plus?** Currently, the support team is working on determining the time needed to resolve the query. **What problems is Zoho CRM Plus solving and how is that benefiting you?** Allows customer to do more custimistion. ### 47. Zoho CRM Plus is worth the price but effort? **Rating:** 4.0/5.0 stars **Reviewed by:** Noah B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Zoho CRM Plus?** what is great about Zoho CRM Plus is that you can run api's in the background to get a watered-down cost-effective solution that compares with the sales force crm. **What do you dislike about Zoho CRM Plus?** what I do not like about zoho CRM plus is that you need to have someone from the zoho support team to work and connect all the widgets **What problems is Zoho CRM Plus solving and how is that benefiting you?** what zoho crm plus is able to bring is a business solution that meets our needs for building campaigns monitoring results and housing all of our clients information and history so we can walk them through a sales cycle ### 48. Simple and user friendly CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Zoho CRM Plus?** Complete dialer automation for leads flow **What do you dislike about Zoho CRM Plus?** Some time issue with real time data sync and cost **What problems is Zoho CRM Plus solving and how is that benefiting you?** Leads management ### 49. I used Zoho CRM for many years. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Zoho CRM Plus?** When I first started using Zoho CRM, it was a very enjoyable product. The ease of use and the ability to create any desired field were great advantages for the product. There are many buttons, but you can customize them to your liking. **What do you dislike about Zoho CRM Plus?** Zoho CRM does not allow you to completely structure it according to your own needs. In other words, when transferring the structure in your mind to the Zoho product, you may need to be limited to what Zoho can do at some point. **What problems is Zoho CRM Plus solving and how is that benefiting you?** It was great for finding customers and especially for customer management. Collecting customers as leads and creating unlimited contacts are nice features. However, it does not allow for full management of the customer. ### 50. Zoho CRM Plus is an awesome CRM product **Rating:** 4.5/5.0 stars **Reviewed by:** Roger M. | Support manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Zoho CRM Plus?** It has useful dashboards and everything in a very easy to access user interface. I can access Customer details, Notes, Attachments, contact details, Tasks, Emails related to a contact, Deals etc in one place. **What do you dislike about Zoho CRM Plus?** Sometimes the server is a bit slow, they can improve the speed of access. Also customer service can be improved a bit. **What problems is Zoho CRM Plus solving and how is that benefiting you?** We use Zoho CRM to store all our customer details and use it for invoicing and account maintenance purposes. ## Zoho CRM Plus Discussions - [What are key features of a CRM system?](https://www.g2.com/discussions/zoho-crm-plus-what-are-key-features-of-a-crm-system) - 1 comment - [What apps come with Zoho CRM Plus?](https://www.g2.com/discussions/what-apps-come-with-zoho-crm-plus) - 2 comments - [View Zoho CRM Plus pricing details and edition comparison](https://www.g2.com/products/zoho-crm-plus-2018-12-06/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+12%3A52%3A25+-0500&secure%5Bsession_id%5D=50c1cd2e-ac24-430a-973f-e65c4a49455f&secure%5Btoken%5D=9885788b0114801c669760c3df1cc0a7d99204fb6c40f5b91bc35dd9e6c6aa4c&format=llm_user) ## Zoho CRM Plus Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Everest](https://www.g2.com/products/everest-everest/reviews) - [Firebase](https://www.g2.com/products/firebase/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [Zoho Bookings](https://www.g2.com/products/zoho-bookings/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) - [Zoho Cliq](https://www.g2.com/products/zoho-cliq/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho Expense](https://www.g2.com/products/zoho-expense/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) - [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) - [Zoho People](https://www.g2.com/products/zoho-people/reviews) - [Zoho Social](https://www.g2.com/products/zoho-social/reviews) ## Zoho CRM Plus Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Platform Basics** - Dynamic Segmentation - Journey Optimization **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Administrative** - Third-Party Integrations - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Zoho CRM Plus Alternatives - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,297 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,683 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,199 reviews)