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Zoho CRM Plus Reviews & Product Details - Page 4

Zoho CRM Plus Overview

What is Zoho CRM Plus?

Zoho CRM Plus is a unified customer experience platform that helps you bridge the gap between your sales, marketing, and customer service teams and deliver an exceptional customer experience. It combines sales automation, visitor tracking, intelligent chat bots, customer service, project management, email marketing, social media, customer surveys, built-in AI, and unified analytics—all on one platform.

Zoho CRM Plus Details
Languages Supported
Bulgarian, Czech, Danish, German, English, French, Hebrew, Hindi, Croatian, Hungarian, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Vietnamese, Chinese (Simplified)
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Product Description

Zoho CRM Plus is a unified customer experience platform that helps you deliver an amazing experience to every customer across all stages of their lifecycle and convert them into brand advocates.


Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
103,039 Twitter followers
LinkedIn® Page
www.linkedin.com
24,715 employees on LinkedIn®
Phone
+1 (888) 900-9646
Description

Zoho Corporation is a software development company, privately held and profitable. It offers beautifully smart software to help you grow your business. With over 50 million users worldwide, Zoho's 45+ products aid your sales and marketing, support and collaboration, finance and recruitment needs, with the long term vision to transform the way you work. Our Global HQ is in Chennai, India, and the US HQ is in Austin, Texas.


Zoho C.
ZC
Overview Provided by:

Recent Zoho CRM Plus Reviews

AS
Ankit S.Enterprise (> 1000 emp.)
4.5 out of 5
"Zoho Crm plus is the best choice for small & medium enterprises."
Zoho Crm plus is pretty much the right choice for small businesses to medium enterprises in terms of Customer relationship management from the stre...
Suba C.
SC
Suba C.Small-Business (50 or fewer emp.)
5.0 out of 5
"Game Changer!"
We quickly get the details of the clients from different platforms integrated together and also the cost is reasonable
Panini K.
PK
Panini K.Mid-Market (51-1000 emp.)
3.5 out of 5
"Zoho CRM for Sales and Marketing Use Cases"
User friendly UI/UX Cost effective Customization tools
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Zoho CRM Plus Media

Zoho CRM Plus Demo - Home
Unified customer experience platform that helps you deliver an exceptional experience.
Zoho CRM Plus Demo - Multichannel social
Zoho CRM Plus allows for a multichannel customer engagement.
Zoho CRM Plus Demo - Zia bot
Just ask Zia, our powerful in-house conversational AI tool.
Zoho CRM Plus Demo - Desk Analytics
Advanced desk analytics on a customizable dashboard interface.
Zoho CRM Plus Demo - Anomaly detection
Detect anomalies using Zoho CRM Plus' advanced Anomaly detection.
Zoho CRM Plus Demo - Unify customer teams
Unify all customer facing teams on a single platform.
Answer a few questions to help the Zoho CRM Plus community
Have you used Zoho CRM Plus before?
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Video Reviews

64 Zoho CRM Plus Reviews

4.3 out of 5
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64 Zoho CRM Plus Reviews
4.3 out of 5
64 Zoho CRM Plus Reviews
4.3 out of 5

Zoho CRM Plus Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Zoho CRM PlusQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoho CRM Plus?

Zoho Crm ilk kullanmaya başladığımda çok keyifli bir üründü. Kullanım kolaylığı ve istenilen her alanın oluşturulabilmesi ürün için çok büyük artıydı. Fazla buton var ama kendinize göre evirebiliyorsunuz. Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM Plus?

Zoho CRM yapıyı kendinize göre kurgulamanıza tamamen izin vermez. Yani kafanızdaki yapıyı Zoho ürününe aktarırken bir yerden sonra zohonun yapabildiği kadarıyla sınırlı kalmanız gerekebilir. Review collected by and hosted on G2.com.

What problems is Zoho CRM Plus solving and how is that benefiting you?

Müşteri bulma ve özellikle müşteri yönetimi için harikaydı. Müşterileri lead olarak toplamak, sınırsız contack oluşturma güzel özellikler.Fakat müşteriyi tam kapsamıyla yönetmeye izin vermiyor Review collected by and hosted on G2.com.

RM
Support manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoho CRM Plus?

It has useful dashboards and everything in a very easy to access user interface. I can access Customer details, Notes, Attachments, contact details, Tasks, Emails related to a contact, Deals etc in one place. Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM Plus?

Sometimes the server is a bit slow, they can improve the speed of access. Also customer service can be improved a bit. Review collected by and hosted on G2.com.

What problems is Zoho CRM Plus solving and how is that benefiting you?

We use Zoho CRM to store all our customer details and use it for invoicing and account maintenance purposes. Review collected by and hosted on G2.com.

Ashwath g.
AG
Data Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zoho CRM Plus?

1. The ability to create different/multiple modules for each department.

2. Easy provision of different roles, profiles, and user permissions

3. Workflows are a great plus point for automating tasks. Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM Plus?

1. Mass deletion of records of 50000 plus is not possible.

2. The history of records when changes are made by bulk import is not shown in the history tab.

3. In the view section, 100 is the limit. It can be extended to more than 100 to view more records on a page. Review collected by and hosted on G2.com.

What problems is Zoho CRM Plus solving and how is that benefiting you?

1. Many of the manual field updates are now solved by implementing Workflows

2. Easy trace of changes or updates made to records via feed notification. This makes communication easier. Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Zoho CRM Plus?

We are using zoho products and it integrates with all the products very smoothly and we can access lots of thing in single place Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM Plus?

There are not many bad things about Zoho CRM Plus but it's not as good as other CRM in the market still it's fine cause it's very affordable for the SME Review collected by and hosted on G2.com.

What problems is Zoho CRM Plus solving and how is that benefiting you?

IT solves several business problems related to customer management and sales by providing centralized customer data, improving communication, streamlining sales processes, and increasing customer retention. Review collected by and hosted on G2.com.

Abhinav C.
AC
Technical Program Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Zoho CRM Plus?

The best feature for us using the CRM plus version is the seamless workflow automation, which helps us trigger more advanced features required for our usage.Also the email blaster is an excellent to-have feature which saves a lot of time in bulk emailing. Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM Plus?

The only tricky part for us was customer ticket management, as it became a tedious task to create or ask a customer to create it. Also, on more annoying thing is the email integration with outlook it is just not easy, and we have to manage two inboxes at times. Review collected by and hosted on G2.com.

What problems is Zoho CRM Plus solving and how is that benefiting you?

We majorly use it for customer and campaign management as these were the primary requirements of our teams. Our older support system was a pain, and we wanted to use it to ease our resources and manage campaigns easily. Review collected by and hosted on G2.com.

Ankit R.
AR
Senior Executive Presales
Computer Software
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoho CRM Plus?

Zoho CRM is such a niche product easy to implement for the organization and optimized enough to customize the product as per sales flow needs. It has easy to develop workflow environment. Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM Plus?

ZOHO CRM has a very inefficient marketplace. If you are looking for pre-built extensions then ZOHO CRM lacks in that matter. Also, configuring email to Zoho CRM is not very effective as it shares all the emails with its peers. which in some cases is not suitable for the organization. Review collected by and hosted on G2.com.

Recommendations to others considering Zoho CRM Plus:

If you are looking for budget-friendly and easy to use CRM for your sales process. I would strongly recommend the Zoho CRM. As it is very easy to implement and connect with various third party tool. Review collected by and hosted on G2.com.

What problems is Zoho CRM Plus solving and how is that benefiting you?

It is a well-established platform in terms of salesforce. Also in terms of workforce automation. We are currently managing all the sales process through the CRM which give a prominent overview of the entire sales cycle.

Using the ZOHO CRM we have an overview of the sales cycle it helps the organization to take effective steps toward the growth and can understand the blockage in the sales process. Review collected by and hosted on G2.com.

Carlos C.
CC
Director Regional de TI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zoho CRM Plus?

Ease of deployment, ease of use, customization capabilities, multichannel communications, integration with Whatsapp and social media, tasks and leads follow up and automated reminders Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM Plus?

It was kind of tricky when importing data from previous CRM; importing templates tends to be restrictive in terms of getting data from CVS files or other DB Info Review collected by and hosted on G2.com.

What problems is Zoho CRM Plus solving and how is that benefiting you?

Leads follow Up; agenda follows up forsales reps; Omnichanel comunications with existing and propspecting customers; marketing campaigns follow up and segmentation Review collected by and hosted on G2.com.

Balaji V.
BV
Deputy Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zoho CRM Plus?

It helps me to interact with clients on a timely basis. It helps us to set reminders. The reminders are being notified through pop up and emails. This feature is too good. Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM Plus?

We are unable to edit the previous notes or the saved notes. Review collected by and hosted on G2.com.

What problems is Zoho CRM Plus solving and how is that benefiting you?

It helps to set tasks and manages the daily, monthly and yearly activities. The fields available in the ZOHO CRM are clear. This feature has increased the business performance and has enhanced the productivity. Review collected by and hosted on G2.com.

Ali Sadhik S.
AS
Chief Product Officer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Zoho CRM Plus?

One pricing for all the most used and relevant tools and dashboards required for customer relationship management and sales funnel management Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM Plus?

Just like all the CRM tools, small to medium startup struggle to configure the tool to fit in to the process Review collected by and hosted on G2.com.

What problems is Zoho CRM Plus solving and how is that benefiting you?

Sales Funnel Management and Customer Relationship Management with helpdesk, surveys, social media management etc., Review collected by and hosted on G2.com.

Achal S.
AS
Business Development Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Zoho CRM Plus?

Zoho CRM Plus is a package of many powerful tools which helps increase the productivity of the organization. SalesIQ is one of the best features of Zoho CRM Plus which helps in live chat and visitors tracking. Review collected by and hosted on G2.com.

What do you dislike about Zoho CRM Plus?

The user interface needs little improvement, but overall having a good experience with Zoho CRM Plus. Review collected by and hosted on G2.com.

What problems is Zoho CRM Plus solving and how is that benefiting you?

Zoho CRM Plus is a very helpful tool in our business operations. It helps in email marketing, tracking visitors, conducting surveys, and having live chat with customers. Review collected by and hosted on G2.com.