Zoho CRM Plus Features
What are the features of Zoho CRM Plus?
Sales Force Automation
- Contact & Account Management
- Partner Relationship Mgmt. (PRM)
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Customer Contract Management
Marketing Automation
- Email Marketing
- Campaign Management
- Lead Management
Customer Support
- Customer Support Portal
- Knowledge Base
- Support Analytics
Mobile & Social
- Social Collaboration Features
- Social Network Integration
Reporting & Analytics
- Reporting
- Dashboards
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Zoho CRM Plus Categories on G2
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Platform
Customization | Based on 24 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. | 88% (Based on 24 reviews) | |
Workflow Capability | Based on 24 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action. | 84% (Based on 24 reviews) | |
User, Role, and Access Management | Based on 25 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 84% (Based on 25 reviews) | |
Internationalization | Based on 24 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Enables users to view and transact business with the same content in multiple languages and currencies. | 77% (Based on 24 reviews) | |
Sandbox / Test Environments | Based on 25 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment. | 78% (Based on 25 reviews) | |
Document & Content Mgmt. | Based on 25 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Allows consuming, publishing and editing content from a central interface. Content management for CRM systems might include presentations, documents, images and other related electronic files. | 77% (Based on 25 reviews) | |
Performance and Reliability | Based on 26 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. | 86% (Based on 26 reviews) | |
Output Document Generation | Based on 24 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Allows administrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application. | 81% (Based on 24 reviews) |
Sales Force Automation
Contact & Account Management | Based on 33 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Store and retrieve information associated to customer contacts and accounts. Track company-wide communication and information about contacts and accounts. | 85% (Based on 33 reviews) | |
Partner Relationship Mgmt. (PRM) | Based on 31 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Manage partners by tracking channel partner leads and sales opportunities. Provide a partner portal to collaborate with channels on sales opportunities and to share product, pricing, quoting, ordering, and training information | 75% (Based on 31 reviews) | |
Opportunity & Pipeline Mgmt. | Based on 32 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide. | 82% (Based on 32 reviews) | |
Task / Activity Management | Based on 32 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Manage and track tasks and activities. Assign due dates and integrate to calendars to manage daily schedules and priorities. | 83% (Based on 32 reviews) | |
Territory & Quota Management | Based on 28 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Assign and manage sales quotas and territories. Track progress against quotas. Change as needed. | 83% (Based on 28 reviews) | |
Desktop Integration | Based on 28 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Allows users to sync their Email, Calendar and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration. | 82% (Based on 28 reviews) | |
Product & Price List Management | Based on 28 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Enter product/part numbers and manage the prices associated with them. Typically functionality allows users to add products and prices to opportunities and quotes if these modules are provided within the same system. | 84% (Based on 28 reviews) | |
Quote & Order Management | Based on 29 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Allows users to create a quote to be provided to a customer that contain at least products, prices and associated discounts. Order management allows users to process orders that contain products, prices and associated discounts. | 77% (Based on 29 reviews) | |
Customer Contract Management | Based on 29 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Management of contracts made with customers. Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing on any changes or amendments that may arise during its implementation or execution. | 82% (Based on 29 reviews) |
Marketing Automation
Email Marketing | Based on 30 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Allows users to send email to contacts in bulk. Common features include: Built in Email templates, social media integration, Subscriber list management, sign up forms, success rate reports, AB testing and auto-responders. | 82% (Based on 30 reviews) | |
Campaign Management | Based on 30 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Optimizes the process for organizations to develop and deploy multiple-channel marketing campaigns to target groups or individuals and track the effect of those campaigns, by customer segment, over time. | 82% (Based on 30 reviews) | |
Lead Management | Based on 32 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Allows users to manage and track leads though a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution and Lead Qualification. | 86% (Based on 32 reviews) | |
Marketing ROI Analytics | Based on 28 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Enables analysis of effectiveness of an organizations various marketing activities | 80% (Based on 28 reviews) |
Customer Support
Case Management | See feature definition | Based on 29 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Tracks issues/help requests reported by customers through the resolution process. | 80% (Based on 29 reviews) |
Customer Support Portal | Based on 33 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Provides a convenient way for customers to get answers to inquiries, post service issues, place orders, view order histories, and gain access to other information contained in the knowledge base. | 79% (Based on 33 reviews) | |
Knowledge Base | Based on 33 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. | 74% (Based on 33 reviews) | |
Call Center Features | Based on 29 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Allows customer support professionals access to all information required to support the customer including customer information, case history and related customer social activity. Common features include: call recording, analytics, workforce management, call script management, and compliance management. | 75% (Based on 29 reviews) | |
Support Analytics | Based on 32 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Enables analysis of customer support activities to optimize customer support professionals, processes and tools. | 83% (Based on 32 reviews) |
Integration
Data Import & Export Tools | Based on 25 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Ability to input, modify and extract data from the application in bulk through a structured file. | 82% (Based on 25 reviews) | |
Integration APIs | Based on 24 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. | 80% (Based on 24 reviews) | |
Breadth of Partner Applications | Based on 23 Zoho CRM Plus reviews and verified by the G2 Product R&D team. To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product. | 79% (Based on 23 reviews) |
Mobile & Social
Social Collaboration Features | Based on 29 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Enables multiple users to interact by sharing information to achieve a common goal. Social collaboration focus's on the identification of groups and collaboration spaces in which messages are explicitly directed at the group and the group activity feed is seen the same way by everyone | 80% (Based on 29 reviews) | |
Social Network Integration | Based on 29 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Use public social networks to listen and engage with customers. Allows users to filter what’s important and respond quickly. Often this functionality allows questions and requests from customers on social networks to case management. | 82% (Based on 29 reviews) | |
Mobile User Support | Based on 28 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices. | 87% (Based on 28 reviews) |
Reporting & Analytics
Reporting | Based on 33 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports. | 86% (Based on 33 reviews) | |
Dashboards | Based on 33 Zoho CRM Plus reviews and verified by the G2 Product R&D team. An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance | 80% (Based on 33 reviews) | |
Forecasting | Based on 29 Zoho CRM Plus reviews and verified by the G2 Product R&D team. Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates. | 80% (Based on 29 reviews) |
