Zoho Commerce Features
What are the features of Zoho Commerce?
Merchandising/Marketing
- Storefront Design Tools
- Product Visualization
- Recommendations / Personalization
- Promotions and Discounts
- SEO
Product Catalog
- Content Management
- Product Search and Filtering
Order Process
- Checkout Process
- Shipping Options
- Tax Display and Processing
- Order Management
- Inventory Management
Multi-Channel Support
- Customer Service
Platform
- Customization
- User Management
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Technology Glossary Features
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Zoho Commerce Categories on G2
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Merchandising/Marketing
Storefront Design Tools | As reported in 37 Zoho Commerce reviews. Provides standard templates with an easy to use tool set to customize the templates to showcase the stores brand and optimize the users experience | 79% (Based on 37 reviews) | |
Product Visualization | Based on 37 Zoho Commerce reviews. Ability to display and manage photos, 3D views, videos etc for each product | 78% (Based on 37 reviews) | |
Recommendations / Personalization | Personalize the buyers experience by displaying the most relevant products to the consumer and increase conversions using past buyer behavior and merchant-driven rules. Tools may include such as cross-sell/up sell, promotions, recommendations, guided selling, etc 35 reviewers of Zoho Commerce have provided feedback on this feature. | 80% (Based on 35 reviews) | |
Promotions and Discounts | Based on 35 Zoho Commerce reviews. Contains features that allow administrators to set up promotions on site, provide time based discounts, and enter coupon codes. | 70% (Based on 35 reviews) | |
Shopping Cart Abandonment | As reported in 33 Zoho Commerce reviews. Provide tools to help convert abandoned carts into sales. Saves items in shopping cart if a users does not complete the purchase. Allows users to continue order process in a future session. Emails users to remind them they have items in their cart. | 72% (Based on 33 reviews) | |
Product Reviews | Ability to display reviews and enable users to write reviews for each product. Integrations to review syndication software to include most recent reviews for products This feature was mentioned in 31 Zoho Commerce reviews. | 74% (Based on 31 reviews) | |
SEO | Based on 35 Zoho Commerce reviews. Provides tools to drive traffic to pages via organic search | 76% (Based on 35 reviews) |
Product Catalog
Content Management | Ability to add/update products, product pricing, product information and other content included on eCommerce site. 36 reviewers of Zoho Commerce have provided feedback on this feature. | 82% (Based on 36 reviews) | |
Product Configuration | As reported in 34 Zoho Commerce reviews. Ability to all users select options to configure the product or select product options. For example, color, size, etc. | 81% (Based on 34 reviews) | |
Product Search and Filtering | Provides rich user experience to find products on site through site wide search, faceted navigation, product filtering and sorting 36 reviewers of Zoho Commerce have provided feedback on this feature. | 82% (Based on 36 reviews) |
Order Process
Checkout Process | See feature definition | As reported in 36 Zoho Commerce reviews. Includes features that optimize user check out experience such as Shopping carts and Single Click Checkout, order summaries, receipts. | 82% (Based on 36 reviews) |
Shipping Options | Functionality that allows users to select shipping options based on price and delivery time. May integrate to 3rd Party shipping/fulfillment companies. This feature was mentioned in 35 Zoho Commerce reviews. | 79% (Based on 35 reviews) | |
Tax Display and Processing | Based on 36 Zoho Commerce reviews. Displays appropriate tax to user based on local laws. Contains functionality to process tax in back end systems. May integrate to 3rd Party tax solutions. | 79% (Based on 36 reviews) | |
Payment Processing | Supports required payment methods including credit card processing, purchase orders, paypal, etc. Contains appropriate fraud management functionality. This feature was mentioned in 34 Zoho Commerce reviews. | 85% (Based on 34 reviews) | |
Order Management | As reported in 37 Zoho Commerce reviews. Contains tools that enable administrators to manage placed orders to ensure all customer orders are processed correctly and on time. | 86% (Based on 37 reviews) | |
Returns / Refunds | Functionality to allow users to process returns/refunds either via self service or contacting customer service. 33 reviewers of Zoho Commerce have provided feedback on this feature. | 77% (Based on 33 reviews) | |
Inventory Management | Based on 36 Zoho Commerce reviews. Displays inventory levels of products in real time. Displays inventory by location if required. | 85% (Based on 36 reviews) | |
Multi-Channel Fulfillment | Based on 16 Zoho Commerce reviews. Contains distributed order management functionality so that an order can be fulfilled from a warehouse, a store, a vendor drop ship or an in store pick up. | 75% (Based on 16 reviews) |
Multi-Channel Support
Omnichannel | As reported in 27 Zoho Commerce reviews. Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. | 77% (Based on 27 reviews) | |
Mobile | Features that enable customers to easily to shop for products using a mobile device. 32 reviewers of Zoho Commerce have provided feedback on this feature. | 77% (Based on 32 reviews) | |
Social Commerce | Features that enable customers to easily shop for products on popular social platforms. May provide standard integrations or tools that build the social store on the platform. 29 reviewers of Zoho Commerce have provided feedback on this feature. | 78% (Based on 29 reviews) | |
Customer Service | Provides features that enable customer services teams to interact with customers. Features may include chat and and phone support. This feature was mentioned in 35 Zoho Commerce reviews. | 79% (Based on 35 reviews) | |
3rd-Party Store Integration | Based on 28 Zoho Commerce reviews. Integrates/Syncs your product catalog to major on line retailers such as Amazon, Ebay, etc. to make it easy to administer selling products via 3rd party channels | 69% (Based on 28 reviews) | |
B2B | As reported in 30 Zoho Commerce reviews. Includes features that that are valuable to B2B transactions. For example partner management, contract pricing, invoicing, product entitlement, contract management etc. | 83% (Based on 30 reviews) |
Platform
APIs | As reported in 25 Zoho Commerce reviews. System provides well documented API's that can be used to integrate to any 3rd Party or internal system. | 82% (Based on 25 reviews) | |
Customization | Product provides tools to customize web store front, business process, etc. to meet unique business needs. This feature was mentioned in 35 Zoho Commerce reviews. | 80% (Based on 35 reviews) | |
Integrations to Add-on Tools | As reported in 30 Zoho Commerce reviews. Is easy to integrate to or has pre-packaged integrations to a wide variety of leading add on tools/software. | 79% (Based on 30 reviews) | |
User Management | As reported in 35 Zoho Commerce reviews. Enables customers to update their own user information, settings and preferences. | 83% (Based on 35 reviews) | |
Reporting / Analytics | Based on 33 Zoho Commerce reviews. Provides standard and ad-hoc reporting ability to meet business requirements | 82% (Based on 33 reviews) | |
Security | As reported in 31 Zoho Commerce reviews. Software provides appropriate tools and certifications to protect against fraud and malicious attacks | 88% (Based on 31 reviews) | |
Admin Access Rights | As reported in 32 Zoho Commerce reviews. Provides ability to control editing rights by product category, geography etc. | 84% (Based on 32 reviews) | |
Test-to-Product Migration | As reported in 27 Zoho Commerce reviews. Functionality that enables administrators to test changes to products, store design, work flows etc in a test environment and schedule the changes to be migrated to the production version of the site | 77% (Based on 27 reviews) | |
Internationalization | Provides features that enable business transactions throughout the world. Typical features are multi-language, multi-currency and taxation This feature was mentioned in 28 Zoho Commerce reviews. | 79% (Based on 28 reviews) | |
Cross Browser Support | Enables store or site to provide the same user experience in all browsers and browser versions. This feature was mentioned in 29 Zoho Commerce reviews. | 86% (Based on 29 reviews) | |
Performance and Reliability | Software performs well and runs with minimal unscheduled downtime This feature was mentioned in 32 Zoho Commerce reviews. | 83% (Based on 32 reviews) |
Headless Commerce
REST APIs | Provide APIs that allow for interaction with RESTful web services This feature was mentioned in 24 Zoho Commerce reviews. | 81% (Based on 24 reviews) | |
Data Orchestration | As reported in 25 Zoho Commerce reviews. Capture and manage data from multiple sources and syncronize it with the front end and back end | 83% (Based on 25 reviews) | |
Customization | Allows developers to customize the platform using multiple programming languages This feature was mentioned in 33 Zoho Commerce reviews. | 79% (Based on 33 reviews) | |
Extensibility | Include prebuilt integrations with multiple systems such as ERP and CRM This feature was mentioned in 31 Zoho Commerce reviews. | 80% (Based on 31 reviews) |
