Zoho Analytics Pros and Cons

I like the variety of the AI Auto geenrated reports and dashboards Review collected by and hosted on G2.com.

If I could define the paramenters to be used in the Auto generated report/dashboard, that would be great Review collected by and hosted on G2.com.

Analytics is best because of the customizations we can do! Like the dashboards and reports we can get all the necessary reports the way we want! Integration is always a plus point mostly we did integrate with CRM! Also it can handle large amount of data so overall its great Review collected by and hosted on G2.com.

Nothing much about disliking! But yaa you have to study a lot before you start using analytucs as its not really basic and also needs a good internet connection as its cloud based. Review collected by and hosted on G2.com.

Integrated applications covering sales, marketing, support, HR, accounting, and operations, making it a versatile solution for us Review collected by and hosted on G2.com.

Poor customer support low response of time Review collected by and hosted on G2.com.

very interactive dashboards , I can be view and edit on the go from any device and from anywhere . Review collected by and hosted on G2.com.

Price is a bit higher and there is nothing else apart from price Review collected by and hosted on G2.com.

Zoho Analytics impresses with its blend of powerful analytics capabilities and user-friendly interface, facilitating insightful data exploration for all users. Review collected by and hosted on G2.com.

While Zoho Analytics offers comprehensive features, its advanced functionalities may require a steeper learning curve for new users. Review collected by and hosted on G2.com.

Definetly the ZOHO Software is superbb but specialy chat support of ZOHO ONE is like nightmare Review collected by and hosted on G2.com.

We are into Education industry.

We have implemented ZOHO CRM in April 2023 with only 2 users and in just 6 months we have reached to 91 users just because of good chat support of ZOHO CRM.

Recently we have shifted to ZOHO ONE because we have decided to implement ZOHO Tools in all other department also.

Now we are facing very poor response from the ZOHO ONE's chat support. The agents are not knowledgeable enough, they just try to end the chat every time and they do not have prospective of solution. Many times, agents do not read our messages and asking same thing again and again and because of less knowledgable, agents escalate the issue to other team and said that you will receive an email, this happend most of the time even for just a small issue, this effects our growth.

We have raised the issue with ZOHO ONE team but they also not able to give solution.

Now we have decided to drop ZOHO ONE and back to ZOHO CRM, we will user other tools for our other departments.

Based on our experience, we recommend that instead of ZOHO ONE, use individual tool so that you can receive good support from particular tool's expert.

Sahil Chopra

CEO - Aimlay Review collected by and hosted on G2.com.

User-friendly interface with in-built dashboards to customise easily.

Effectiveness of connecting with many data sources.

Availability of quick reports without using complex formula. Review collected by and hosted on G2.com.

I can't think of any dislike when it comes to this tool. Review collected by and hosted on G2.com.

I can create highly customized reports and dashboards, which is great for getting visual insights quickly and effectively. It can handle large data sets and its integration with other Zoho tools (such as CRM or Zoho Books) can be extremely useful to have a broad view of all business operations. Review collected by and hosted on G2.com.

problems can arise when integrating data from different sources. Having the right data structure can be challenging, especially if we come from different systems with different formats. Review collected by and hosted on G2.com.

User Interface, it is extremely easy to whip up reports in minutes

I also like their data cleanup option Review collected by and hosted on G2.com.

none that I can think of, it works just the way I want it Review collected by and hosted on G2.com.

i think its a good service and complete soulation for the compamies Review collected by and hosted on G2.com.

until now there's noothing make me dosnt like zoho Review collected by and hosted on G2.com.