Zinrelo Loyalty Rewards Platform Pros and Cons

Ease of use and friendly UI. It's very intuitive Review collected by and hosted on G2.com.

Haven't really encountered many downsides. There are a few errors thrown in NetSuite, but these have more to do with recent NetSuite changes and don't impact performance or functionality. Review collected by and hosted on G2.com.

The staff at Zinrelo are very kind and they mean well. There are some times where they helped me with development projects and didn't charge me for it. Review collected by and hosted on G2.com.

The team is very slow to respond to you. The platform has very limited capabilities. Not everything in the platform worked for me and it was difficult from me to figure things out. Review collected by and hosted on G2.com.

As a developer, the ease of this implementation was a huge positive for us. The simplicity of having built-in widgets and an easy API made this implementation quick and relatively painless. The support is very responsive and is willing to work with you to build out any features you may want. Touchpoints with our account rep are quarterly but if you would want more or less, their team respects that decision. Review collected by and hosted on G2.com.

Though easy to implement, the out-of-box user dashboard is not very attractive. There are a lot of ways to customize the interface's theme and you can embed it on a page but I think multiple layouts would have helped our integration at the beginning from looking like everyone else's. Also, there really isn't a production/development toggle for each account so we had to have another instance spun up so we could do our continuous integration testing. Review collected by and hosted on G2.com.

For the most part, onboarding was super simple. Our business is seasonal and our dedicated rep often helps us brainstorm ideas that could bring in incremental revenue during our slower seasons. Review collected by and hosted on G2.com.

The campaigns feature could use some work. If I want to run a campaign and double the number of reward points for all customers, the campaign only checks our customer group for new accounts once per day. So, if you create an account in the middle of the day as a new customer, you wouldn't be included in the campaign. This has been something our team has had to work around within the platform. Review collected by and hosted on G2.com.

The onboarding process. The team at Zinrelo was amazing. My rep Justin John did a thorough job helping us get set up, and implementing the software into our native CRM platform. The feedback and immediate response was almost unheard of in today's business environment. Review collected by and hosted on G2.com.

Should have done it sooner! I regret not partnering with Zinrelo before now. There were a few hiccups getting our website to work with the Zinrelo dashboard at first, but the pros on Zinrelo's end had it working in no time. Review collected by and hosted on G2.com.

It combines a loyalty program and referral program into one easy interface. It's clean and easy to understand, and is easily customizable. The rewards for social integrations is very helpful as a growing business. The white glove service is attentive and very helpful. Review collected by and hosted on G2.com.

Using with BigCommerce, we have to generate our own coupon codes. The interface also does not seem as friendly to our older customers as we get frequent emails about misunderstandings. That however is just user error. Review collected by and hosted on G2.com.

Their customer service is very responsive and offer good solutions to our questions. The interface is easy to use and implement tactics. Review collected by and hosted on G2.com.

Our customers are still getting used to a loyalty program in our market. Review collected by and hosted on G2.com.

The Zinrelo team has been supportive of getting us set up and walking us through the various features. Review collected by and hosted on G2.com.

So far, no dislikes. We are new to the program, so still working through the development piece of the project. Review collected by and hosted on G2.com.

Easy to use, with helpful Customer service Review collected by and hosted on G2.com.

Admin panel could use some updating to make it fit designs better Review collected by and hosted on G2.com.