Zingtree Reviews & Product Details

Its simplicity. A lot of other toosl in the same place I are overly complicated to use - including other no-code solutions. I was up and running and finalizing long-standing projects within an hour or two of implementing Zingtree. At the same time, when I needed to get into more complicated areas, the Knoweldge Base communicty and customer support contacts were very helpful. Review collected by and hosted on G2.com.

I had a number of challenges with 3rd part integrations and with leveraging external data connections. While I do use the reporting features monthly, they could be easier to manage and schedule. Review collected by and hosted on G2.com.

The interface to build out Trees is incredibly intuitive and it has every other feature I could need (linking to other trees, webhooks, etc) Review collected by and hosted on G2.com.

As of right now, I'm not really happy with the level of support. Our entire business depends on this operating normally, and the fact that we can only open a ticket or send an email for an urgent issue is tough. For example, all day yesterday we had to pay our entire staff to sit there doing nothing all day because Zingtree has a bug. We've emailed the support team constantly and are hearing back hours and hours later if at all. Review collected by and hosted on G2.com.

I really appreciate how they are always striving to improve and get user feedback. It has a lot of abilities to customize visuals and the trees. I have it doing things from automatically sending emails to clients to doing the math and logic for troubleshooting equipment and creating standardized summaries for notes and reporting. It is becoming an integral part of agent activities. I really cannot wait to see where they are going to go with it. I enjoy working with both the system and the people at the company any time I have any questions or concerns, they are very quick to address them. I build this all day and it is used hundreds of times a week by the agents. Basic architecture and some more advanced things are easy to set up and use, and the more advance stuff once you get the hang of their set up is relatively straightforward and easy to set up and customize. Review collected by and hosted on G2.com.

Some of the visual customization can be a little difficult if it is predefined by their system. I am hoping one day to see a more centralized place to make specific changes to the layouts and design capabilities. Or even possibly another page where the visuals are separated so each one can more easily get its own custom CSS. I would like to see easier integrations with java as well on the architecture side to where it can perform them from the coding put into nodes. Review collected by and hosted on G2.com.

I like that it allows for the scripting to do the thinking for the agent who is taking calls. The agent doe snot has to figure out whether or not someone meets a specific criteria or qualifies for something, they just ask the scripted questions, enter the answer, and the script will proceed according to the information that is built into it Review collected by and hosted on G2.com.

I dislike the back end/admin side of Zingtree. It can be very complicated and requires a substantial amount of bandwidth, whenever I want to review form data reports my computer starts to lag and sometimes makes chrome completely crash on my computer. Review collected by and hosted on G2.com.

Los flujos son fáciles de preparar y de seguir, muy intuitivos. Review collected by and hosted on G2.com.

Seguido presenta bugs que son difíciles de reparar. Review collected by and hosted on G2.com.

Zingtree is incredibly user-friendly and straightforward, making it easy to dive in and start creating. It offers a lot of flexibility, allowing you to get creative with how you set up your decision trees. Plus, it provides various options to clarify different situations and solutions, which really helps in addressing specific needs. Review collected by and hosted on G2.com.

It would be great if Zingtree provided more options and flexibility for formatting and editing content, text, images, and videos. Additionally, having more icons and button colors available would enhance customization and make decision trees more visually engaging. Review collected by and hosted on G2.com.

I've been using Zingtree for managing various processes, and I must say, it has been a game-changer. The tool's ease of use is one of its standout features. It's incredibly intuitive, making it easy to navigate and create decision trees and workflows without any steep learning curve. Additionally, the ability to make real-time updates ensures that our processes stay current and relevant, which has greatly improved our efficiency. Review collected by and hosted on G2.com.

One area where Zingtree falls short for me is in its integrations. Specifically, the lack of integration with Intercom is a significant downside. If Zingtree offered this, it would make the tool even more powerful and push my rating to a perfect 10. Despite this, it's still a fantastic tool that has added a lot of value to our operations. Review collected by and hosted on G2.com.

I like best the technology and context for creating innovative marketing applications. Review collected by and hosted on G2.com.

It's a little too oriented toward sales scripting and support. I'd like to see it more oriented toward marketing applications. Review collected by and hosted on G2.com.

zingtree makes it easy to build user guides and share them with staff. With the options to use fun icons and break things down it is a great training guide Review collected by and hosted on G2.com.

We recently upgraded and had to spend a lot of money on the new platform Review collected by and hosted on G2.com.

The ability to create multiple direct site and individual nodes. Helpful that it links to Zapier, and all the exisiting tools out there. Review collected by and hosted on G2.com.

Customer support is lacking at times, slow response times. Review collected by and hosted on G2.com.