Top Rated Zendesk Workforce Management Alternatives
Tracking occupancy has been so very helpful. I love seeing who's working, and what exact ticket they are working on. The scheduling is fairly easy and nice to see them all in one place. I appreciate the reporting as well. Review collected by and hosted on G2.com.
It is such a disservice to be a time tracking app and yet the agents are not able to see their total time worked that they will be paid. It only shows all hours which include lunch we don't pay, so it is very hard for my agents to not go over 40 hours because it does not show them their worked hours correctly. It is also terrible that tymeshift is not available on phones, so agents can see and trade shifts on their phones. When I have to balance a new quarter of schedules I still use the free version of homebase before I use tymeshift, because homebase is easier. Review collected by and hosted on G2.com.
25 out of 26 Total Reviews for Zendesk Workforce Management
Overall Review Sentiment for Zendesk Workforce Management
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Zendesk is easy to navigate. The system is time efficient , making it easy to help the next seller .The different views make it easy to know which box you are working on aswell.You are also able to filter and get exactly what you are working on.Zendesk also helps to see which tickets need the most attention and that delivers good customer services. Review collected by and hosted on G2.com.
The downside of Zendesk is that you always have to refresh to see any updated tickets. Review collected by and hosted on G2.com.
Its best features of tymshift has solved a major issues we all dealt regarding breaches of SLA and SLA call as operations always are seeing a bad time handling the same Review collected by and hosted on G2.com.
Integration with other system is something which needs to be worked on We tried in evaluation with HR system and I think it can be still worked on Review collected by and hosted on G2.com.
I like tymeshift because it's very easy to use, and it helps me to track my schedule for my everyday work and also helps me to monitor my ticket time so that I can avoid being untracked. Review collected by and hosted on G2.com.
What I dislike about tymeshift is when they remove the lock on the clock because there are times that I'm working on a ticket, and tymeshift doesn't count my productivity. Review collected by and hosted on G2.com.
I find what Tymeshift has to offer is outstanding, especially how easy it is to operate and track my teams performance. I find the upgrade to version two was seamless and definitely worthwhile as it allows even better ablilty to measure the necessary metrics for my team. The customer support is brilliant and it is a pleasure to work with the team. Review collected by and hosted on G2.com.
I found the platform a bit buggy at times. However, the team are very quick to work on them and find a solution. Review collected by and hosted on G2.com.
The system easily integrated with our ZD CRM, and the reporting and intraday functionality is very user-friendly. My management team uses it daily with very little to no issues. The live dashboards also making managing our remote team much more effective. Review collected by and hosted on G2.com.
Not much to mention here other than the refresh rate, which the Tymeshift support team has said they have plans to improve in the near future. The API latency between ZD and Tymeshift is somewhat out of their control, but I appreciate how communicative the team is on this matter. Review collected by and hosted on G2.com.
It's easy to alter schedules, and add agents on. The customer service team is very helpful as well! Review collected by and hosted on G2.com.
I really really wish we had the option of adding a pop-up that would notify agents via the browser if they are not in adherence, or on the incorrect channel, or late for break etc... Review collected by and hosted on G2.com.
Reporting was easy. And exporting to excel or csv was nice intuitive and easy. Review collected by and hosted on G2.com.
everything else. No support because they were not an US based company. Most of the metrics were not accurate. Literally only thing we could use was Tickets solved per hour and even that number wasn't exactly correct. Review collected by and hosted on G2.com.
Tymeshift fills the gap left by Zendesk regarding WFM and on some of the performance tracking information.
We love the Talk+ integration to adjust Talk status automatically, the forecasting and auto-scheduling features, and how seamless it is for someone to go back and review their teams' performance. Review collected by and hosted on G2.com.
Tymeshift cannot ingest data automatically, as with an API, which would benefit us, allowing seamless integration between Tymeshift and our HR system.
That and a similar difficulty in automatically exporting data would be its most significant product limitations. Review collected by and hosted on G2.com.
Tymeshift is super easy to use and the detailed reporting is fantastic. It's transformed how we manage our team! We always receive excellent support from the Tymeshift team! Review collected by and hosted on G2.com.
Nothing so far, we're very happy with Tymeshift! Review collected by and hosted on G2.com.
I loved the features that Tymeshift is offering, especially the tracking of actual working time so that we can count the agent's KPIs in the most correct way. A colorful schedule also made it easy for everyone to see what they're supposed to be doing at a given time. Review collected by and hosted on G2.com.
The only thing I'd like to have while using tymeshift would be google calendar integration, but I know they're almost ready to release it, so that's great :) Review collected by and hosted on G2.com.
