Video Reviews
Good Tool for customer service
Zendesk Support Suite Review
Convenient and easy to use chat tool. Great for connecting with customers!
6,150 Zendesk Support Suite Reviews
Overall Review Sentiment for Zendesk Support Suite
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The ability to integrate different departments to solve customer queries while ensuring that we can keep the basic functions that come with Zendesk for day-to-day uses. Review collected by and hosted on G2.com.
The integration of email domains is still a challenge but once that can be figured out then it becomes more sufficient to utilize daily. Review collected by and hosted on G2.com.
Zendesk is a very easy professional system to use and navigate as everything is laid out perfectly. We are able to send emails to colleagues and to our customers in a fast convenient way making our day-to-day tasks easy. Review collected by and hosted on G2.com.
I find it difficult sometimes to see the work I have done throughout the day. It is easy to navigate the system but I wish we had a counter for the work we have done for the day. Review collected by and hosted on G2.com.
There are a lot of integrations and systems that work with Zendesk so we can kind of hodge podge everything together to be how we want. Review collected by and hosted on G2.com.
Zendesk is so siloed that nobody knows what is going on or how to help. Review collected by and hosted on G2.com.
zendesk shows you when there is any communication from a client and the ticket shows as open when it needs to be worked on making sure you respond on time. It helps me track my tickets and daily communication with clients. Review collected by and hosted on G2.com.
Nothing, it's very simple and straightforward. Review collected by and hosted on G2.com.
Easily Manage the macros and able to track even the old tickets. Review collected by and hosted on G2.com.
As an IT Desktop Support, i think the zendesk is more on Agent/Operations Review collected by and hosted on G2.com.
Very ease to use with a friendly interface with better integration and easy to do so based on the frequency of using it. Review collected by and hosted on G2.com.
Exporting bulk reports have been excluded unlike before Review collected by and hosted on G2.com.
As a Premier Implementation Partner and Certified Zendesk Solutions Architect, I've been a part of more than 200 Zendesk implementations / deployments. I've seen first hand the benefit of using a ticketing system over a shared inbox to help the flow of information, and having all of your communications in one spot definitely can help with agent efficiency. As Zendesk continues to evolve the product with new AI offerings and acquisitions, they continue to strike the balance of ease of use while innovating to meet their customer needs. Review collected by and hosted on G2.com.
Customers that attempt to use Zendesk as their primary customer database oftentimes need to take additional measures to keep user data in sync with other systems. For example, one user might have multiple records for various phone numbers and email addresses, and form submisssions that ask for phone numbers don't automatically tie that information back to the end-user profile. Data in the reporting tool is primarily focused on robust ticket information vs extracting data associated with non-ticketed users. Review collected by and hosted on G2.com.
Easy to interact with customers.
Makes communication professional.
Having macros.
Being able to solve tickets.
Being able to see who was working on a ticket previously.
Having to work on everyone's tickets. Review collected by and hosted on G2.com.
Not being able to un-send an email sent to a customer. Review collected by and hosted on G2.com.
It is very easy to Instal.
We are able to handle customer tickets many at a time.
We use it daily to resolve the issues.
It has multiple features like Explore, support, Guide, Playlists.
Very easy to Integrate with other platforms. Review collected by and hosted on G2.com.
All is good as of now. Very helpful features. Review collected by and hosted on G2.com.
Its very helpful intergration with ozonetel and zendesk Review collected by and hosted on G2.com.
It mimimises our work , effectively, by identifying duplicate tickets Review collected by and hosted on G2.com.
