Zendesk Support Suite Reviews & Product Details - Page 7

It has a lot of features that allows us to be more effcient with the service we off to our clients. In addition, it gives us a the flexibility to make changes in allignment to our whatever our focus is. Review collected by and hosted on G2.com.

All is good with Zendesk, never had anu issue with it for more than 4 years Review collected by and hosted on G2.com.

it have a lot of options to check and a lot of macros and servers health Review collected by and hosted on G2.com.

maybe it needs more icons to be clear to see them. Review collected by and hosted on G2.com.

The sync between Zendesk and CrowdIn is really handy and help us to publish our Support FAQs—a different website—timely and intuitively. Review collected by and hosted on G2.com.

We had issues with the sync in the beginning, but it was a matter of API sync with the dev that was solved. Sometimes adding new languages (locales) ended up in issues due language codes (like PT, PT-BR, for Portuguese), so it's something to consider. Another example: for the app, we use /nb for Norwegian and we had to sync /no with Zendesk because /nb wasn't working. But as our Support FAQ is another website, that's not an issue. Review collected by and hosted on G2.com.

With Zendesk I like the ease of giving continuity to the different parts of the attention of a report.

It can also be used throughout the day without any problem for monitoring. Review collected by and hosted on G2.com.

What I don't like about Zendesk is the part of generating the documents of the reports that need to be printed or downloaded in a file. Review collected by and hosted on G2.com.

It can be integrated with so many apps, ex: Translator, JIRA, Sales Force and company internal tools.

It can also be integrated with AI tools. Review collected by and hosted on G2.com.

Sometimes the translator does not function properly. That is the only issue I got, it could be the third-party app integration issue. But apart from that I do not have anything that I can complain on :) Review collected by and hosted on G2.com.

Zendesk is easy to integrate with many other tools, and Zendesk Report offers a wide range of features that allow you to get a lot of insight into how your business is doing. Review collected by and hosted on G2.com.

I can't customize the ticket status in Zendesk. It only has New, Open, Pending, On-hold and Solved.

It's also disappointing that there's no textbox for Agents to summarize or comment on the ticket as a whole, rather than in threads. Review collected by and hosted on G2.com.

Zendesk support suite gives real time updates, along with its integration with different other softwares, it is easier to gather insights. Also, it helps to create buckets for team and grouping helps to bifurcate the data easily. Review collected by and hosted on G2.com.

Pricing can be improved as per the use cases, also workflow automation can be make easier. Review collected by and hosted on G2.com.

1) Bound together Correspondence and easy to use

2) Adjustable Work processes

3) Significant level Examination

4) Reliable Coordination

5) Flexibility Review collected by and hosted on G2.com.

1) Assessing

2) Assumption to learn and adjust

3) Execution

4) Real time on call customer support is not available Review collected by and hosted on G2.com.

I like that it offers all different kinds of features and apps you can implement into the desk so everything is all in the same place Review collected by and hosted on G2.com.

Pricing for additional services and 2 way communication when it comes to SMS/text messaging Review collected by and hosted on G2.com.

Its unified platform simplifies ticket management, enabling efficient customer support across multiple channels. Review collected by and hosted on G2.com.

Customization can be complex, and pricing may feel high for small teams. Review collected by and hosted on G2.com.