Video Reviews
Good Tool for customer service
Zendesk Support Suite Review
Convenient and easy to use chat tool. Great for connecting with customers!
6,150 Zendesk Support Suite Reviews
Overall Review Sentiment for Zendesk Support Suite
Log in to view review sentiment.
*Easy to understand and use
*The Macros are easy to implement to my daily usage
*Fast and easy to pullup the data of previeus tickets
*Easy to create report on the overall performance statistics of supports Review collected by and hosted on G2.com.
Recently we are experiencing some slow loading issue, but beside that all is good for me. Review collected by and hosted on G2.com.
I can say that it is easy to navigate and there's ease of use. You don't need training for it since it is straight forward. Review collected by and hosted on G2.com.
It can be slow and need to switch to another tab for othen open tickets Review collected by and hosted on G2.com.
It helps answer guest questions and problems all in one place. The ticket system makes it easy to tag guest issues for reporting and it's easy to direct tickets to the management team in the field from the corporate office. Plus, it connects with different communication channels like our webstite, social media channels, and chat so everything is in one place for the most part. Review collected by and hosted on G2.com.
It doesn't have a robust reporting option and it doesn't work well with instagram and tiktok private messages. Also, it could have more advanced analytics and insights that'll assist with letting the company know about any guest concerns. Review collected by and hosted on G2.com.
User-friendly can easily be understood by even a non-technical person Review collected by and hosted on G2.com.
Nothing to dislike about Zendesk because we are using it highly recommend to the next company I apply Review collected by and hosted on G2.com.
The flexibility to do what we want, we use many different intents/flows, and conditions based on those. We also are able to set parameters that help us ensure our customers are recieving correct information. Review collected by and hosted on G2.com.
We struggled with the documentation available on their Help Center. We are a rather technical team so we were able to figure it out but I would imagine it would be difficult for someone without as many tech savvy resources. Review collected by and hosted on G2.com.
I would literally like to say that I have been working over Zendesk more than 3 years and never though of switching the siute as this has helped me so well with navigations and has great features. I work in customer support and this has helped me in navigating the details, has great integrated sites for quick work. Review collected by and hosted on G2.com.
There is no such thing as I never worked on a better site than Zendesk Review collected by and hosted on G2.com.
Zendesk provides detailed analytics and insights into key performance metrics, such as ticket resolution times and customer satisfaction. Review collected by and hosted on G2.com.
The wide array of features can overwhelm new users, requiring significant time and training to fully understand and utilize the platform’s potential. Review collected by and hosted on G2.com.
what i like most about zendesk is easy to use to monitor tickets Review collected by and hosted on G2.com.
maybe if i ask about the dislike in features of zendesk is like monitoring of ticket month to date. i believe this can be enchance or add more feature over time Review collected by and hosted on G2.com.
Zendesk is an excellent tool for client support, offering a user-friendly platform that is easy to master with regular use. Its appealing design not only attracts users but also enhances their experience. With a wide array of features, Zendesk stands out as a top choice for delivering exceptional customer support. Review collected by and hosted on G2.com.
The only thing I dislike about Zendesk Support Suite is the various useless tabs that are rarely used. Review collected by and hosted on G2.com.
Easy to use using the chat features and autogenerated features if they send as email. Review collected by and hosted on G2.com.
zendesk features not notify if you have ticket in your bucket as a group Review collected by and hosted on G2.com.
