Zendesk Support Suite Reviews & Product Details - Page 43

Zendesk Support allows all the necessary features with an easy-to-learn interface in order to work on the cases or Customer Support System. Zendesk enables its users with various features like Follow up reminders, Integration with other apps, and creating related tickets for internal teams for further actions and efficient followup on ongoing cases. Review collected by and hosted on G2.com.

I really don't think of any such options or features on Zendesk as all the features and options I have used till now are very useful and I believe that those features are included in the list after a lot of research and user feedback. Review collected by and hosted on G2.com.

It was easy to figure out our implementation through all the training available and self service resources. Review collected by and hosted on G2.com.

There are some things that I wish could be customized more. Review collected by and hosted on G2.com.

Zendesk allows for seamless interaction and allows ease of knowledge sharing! We are able to communicate with a number of clients and patrons easily and efficiently. Review collected by and hosted on G2.com.

I would like to know what changes are being worked on that will be available and pushed out as optional services from the platform. Review collected by and hosted on G2.com.

Makes my CS life so much easier... the SLA sistem is very useful, assignment possibilities. Its very intuitive and easy to learn although I never tried any competitor. Review collected by and hosted on G2.com.

Some things namely being so hard to add a signature that is not merely simple text. this should be way easier for companies. otherwise i like it all, nothing to add Review collected by and hosted on G2.com.

It just works. You don't need an entire dev just to make sure it does what it should. Review collected by and hosted on G2.com.

Sometimes the help center can be confusing to find answers. Review collected by and hosted on G2.com.

The functionality, what can be integrated with zendesk as well as the utilization of automation through zendesk Review collected by and hosted on G2.com.

There isn't anything that comes to mind. Review collected by and hosted on G2.com.

I am a big fan of cards & Carousels, which makes everything much more visually appealing. What I also love is the weekly meetings with our Customer Success Manager Justine. You always know what updates are coming or what is still to come (roadmap). Review collected by and hosted on G2.com.

Theres no time setting. It would be really great if you could pre-set certain dialogs, or pre-schedule the release (for example Black Friday Intent - write it in July and settle it so be published in November automaticaly. Or that the dialog can say different stuff depending on the month or time of the year (in September its "Have a good day" - in December it could automatically change to "Have a nice christmas time"). Review collected by and hosted on G2.com.

How easily customizable it can be tailored for different uses. Review collected by and hosted on G2.com.

The reporting dashboard can be a bit tricky to navigate. Review collected by and hosted on G2.com.

Zendesk has a very simple layout, one that is easy to pick up on and learn when first starting. The emojis & font used are quite clear. Zendesk also integrates programs like Playvox & 10to8 well. Review collected by and hosted on G2.com.

I wish Zendesk has a stronger ability to narrow searches when seeking specific tickets or customers. Occasionally I struggle to narrow down my search to help me access exactly what I'm looking for. I also wish I could preview more of a ticket than what currently shows. Review collected by and hosted on G2.com.

I love Omnichannel routing; Agent Live Status, Skills Based Routing, and Agent Capacity have been very beneficial for our workflow, even with a small team.

A+! Review collected by and hosted on G2.com.

I do not like that you cannot have multiple business hours for global companies. We are still small <100, so paying for Enterprise vs. Professional is not worth it. Review collected by and hosted on G2.com.