Zendesk Support Suite Reviews & Product Details - Page 40

You can easily customize trigger and automations. Review collected by and hosted on G2.com.

Acceptance of old fashioned Users is complicated. Review collected by and hosted on G2.com.

Works very good if you are o my trying to set up a basic ticketing system Review collected by and hosted on G2.com.

Customer support is very bad, we've never had someone who attends our company for more than a couple of months and we have an important number of licenses with Zendesk.

The platform is complicated and not very customizable.

There are several versions of the product , several chats and you are always lacking a basic feature that in order to have it you need to implement a different solution all over again. Review collected by and hosted on G2.com.

One of the best features of Forwarder for Zendesk is its flexibility. It enables users to set up customized forwarding rules based on various criteria, including ticket priority, tags, and requester information. This allows for a more streamlined workflow and faster resolution times Review collected by and hosted on G2.com.

A potential limitation is that Forwarder for Zendesk may not be suitable for businesses with complex ticket routing requirements. While the tool provides customizable rules, it may not have the same flexibility as more advanced ticket-routing solutions.

Any third-party integration, Forwarder for Zendesk may be subject to downtime, bugs, or other technical issues. This could impact the reliability of the forwarding process and potentially affect customer support operations. Review collected by and hosted on G2.com.

At my company, I inherited administration of our Zendesk suite after taking over management of our IT help desk. It was severely unde-utilized, so I reached out to our success manager for tips. Since then, we've made much better use of our system by way out automations, triggers, macros, and more features we had previously never touched. Thank you, Cassie! Review collected by and hosted on G2.com.

Some of the customization features feel a bit lacking. We can't sort views by forms alphabetically, or even by some custom order. Only by form ID. I also wish we could limit which ticket forms are available to certain agent groups. We have a lot of forms, but not everyone needs them all. Review collected by and hosted on G2.com.

It keeps our work flowing, and we've figured out how to use it. I like using Explore, but I wish it was more intuitive - it's not at all. Overall, it's a fine platform to use. Review collected by and hosted on G2.com.

Agent workspace - I wish that there wasn't a forced migration in the future.

Also - Explore could be much more user-friendly.

Finally, it's hard/impossible to pull a lot of data that would be great to be able to pull (like exporting a list of triggers). Review collected by and hosted on G2.com.

How you can have a team stay updated on every update that comes in and how it integrates with Zapier Review collected by and hosted on G2.com.

Honestly can not think of anything else right now Review collected by and hosted on G2.com.

Love the user-friendly format with a nice aesthetic setup, navigation is clear! It's easy to follow and find exactly what we are looking for. User abilities are beyond other platforms in use. Review collected by and hosted on G2.com.

Dislike waiting for data or awaiting a response, difficult when the main contact will redirect to support team, lack of immediate options to filter to a specific queue/contact. Review collected by and hosted on G2.com.

It's easy for agents to use and has a vast amount of options for customization. Review collected by and hosted on G2.com.

There are too many things that require coding/web hooks/targets instead of being baked into the normal trigger/automations options. Review collected by and hosted on G2.com.

Zendesk Support Suite is very user friendly andit manages our customer messages effectively. The tickets are so easy to manage that's why it helps us ensure that we can reply to customer issues in a timely manner. Review collected by and hosted on G2.com.

I really don't have something that I dislike in Zendesk support suite. ZD is a powerful platform and I'm still experimenting and looking for other ways to maximize ZDs features. Review collected by and hosted on G2.com.

It has alot of features making it easier to use,and communicate with customers. Review collected by and hosted on G2.com.

There's nothing I would say I dislike at the moment. Review collected by and hosted on G2.com.