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Good Tool for customer service
Zendesk Support Suite Review
Convenient and easy to use chat tool. Great for connecting with customers!
6,150 Zendesk Support Suite Reviews
Overall Review Sentiment for Zendesk Support Suite
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Nice & fast correspondence response. Having good presentation with ease of use. Every one can use it easily. Review collected by and hosted on G2.com.
Why did but so many new comers didn't know what is this ? Must have to give advertise with a good clarification.Otherwise a lot of business people are away from so many software's. They didn't know which software we have to use where except engineers. Review collected by and hosted on G2.com.
What I like best is the convenience it offers to me as a Customer Support. The options are very useful in doing my Job, the same with the reality that it's user-friendly. I really like Zendesk. Review collected by and hosted on G2.com.
In rare occasions, there is a latency that needs to be fixed. But no worries, this just happens on a rare occasion so overall, furthermore, the graphic design needs to get more of modern. Review collected by and hosted on G2.com.
Support gets back to you pretty quickly and gives you articles or answers your questions, straight forward. Zendesk provides a lot of training material and it's pretty easy to use! Review collected by and hosted on G2.com.
I wish that you could call Zendesk Support instead of it all being through chatbot or email. Sometimes you wonder if there are real people on the other side. On the plus side, the need for support is very rare. Review collected by and hosted on G2.com.
I love the use of macros for my team. We have typed up responses that we can use for our most frequent situations. My team can quickly select the macro and I know we are all on the same page for important information needing to be passed to the customer. Review collected by and hosted on G2.com.
I don't really have anything I dislike about Zendesk. What I would love though is some short of keyboard shortcut that would allow us to access our list of macros quickly. Review collected by and hosted on G2.com.
The best I like about Zendesk is that it is an extraordinary customer support and service management system which simplifies communication, ticket management, as well as overall customer experience. The user-friendly ticketing system, together with automation features and integrations, facilitates groups to collaborate efficiently, making sure of an effortless customer support procedure.
The system enables companies to handle customer interactions from several channels, including email, live chat, social media, as well as phone calls, within a central place. Review collected by and hosted on G2.com.
Even though Zendesk is a highly effective customer support program, there are some aspects that can be increased. Firstly, the pricing structure of Zendesk may not be ideal for organizations that have little budget or smaller-sized support teams. The price can go up as the number of agents or the requirement of improved features grows. Review collected by and hosted on G2.com.
Single interface to manage communication with clients across all platforms Review collected by and hosted on G2.com.
That once a ticket is asigned i cant change it since im not admin but i know i would solve it faster Review collected by and hosted on G2.com.
The collaboration aspect of Zendesk is the best feature, easily merging tickets, assigning tickets to others, and being able to hop on a ticket that someone else is actively working on. Review collected by and hosted on G2.com.
The thing I think everyone would benefit from more is a more built-out phone system. I know Zendesk works with Twillio now but a native phone system that doesn't rely on a thrid party would be great. Review collected by and hosted on G2.com.
Zendesk make the ticket support expierence very simple. Its easy to use and can be setup quickly. They are also adding features pretty regulary that have really imrpoved the expierence. The interface is also very simple for the agents and make communication between team member s easy. Review collected by and hosted on G2.com.
The one drawback of Zendesk being simple is that it lacks some basic features. This is especially true with automation. Although I can usually find a work around, it makes the process uneccesarily comlicated. Review collected by and hosted on G2.com.
I absolutely love the Zendesk Support Suite for its versatile features. The ability to organize tasks using various views is a game-changer, allowing for streamlined workflows. Additionally, the inclusion of products like Explore for in-depth analytics and Chat for seamless customer interactions adds an extra layer of functionality that greatly enhances our customer support process. Review collected by and hosted on G2.com.
They split up certain areas such as where they keep email addresses versus previous orders that makes it a little more time consuming to navigate through when dealing with a live chat. Review collected by and hosted on G2.com.
The interface is better than most but the ability to customize or understand what is available is largely shielded in the company FAQs. Review collected by and hosted on G2.com.
No support in customizing Explore reports, ticket forms or getting basic feedback on when updates to Agent Workspace could be expected. I have given the same feedback for over 3 years and have continued to receive feedback from other ZD customers about the same issues I have reported with no acknowledgment from ZD. Review collected by and hosted on G2.com.
