Video Reviews
Good Tool for customer service
Zendesk Support Suite Review
Convenient and easy to use chat tool. Great for connecting with customers!
6,150 Zendesk Support Suite Reviews
Overall Review Sentiment for Zendesk Support Suite
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Capable platform with a suite of features that cultimainate a nearly complete customer experience (Support, Help Center, and Community) Review collected by and hosted on G2.com.
Zendesk Explore is lacking in the depth one would want out of a analytics tool. The inability to track individual article and post views is disappointing. Review collected by and hosted on G2.com.
I like that Zendesk has a good combination of products in the suite, making it an all-in-one solution. Review collected by and hosted on G2.com.
I wish that Zendesk would enhance the Talk feature by expanding the capabilities of its API. Review collected by and hosted on G2.com.
I love how easy it is to create processes and handle customer requests. We were able to set up a very useful workspace mostly off of help articles. Their open API made it super easy to integrate into our software so the support has our brand and feel to it. Review collected by and hosted on G2.com.
As they add different solutions for CRM etc, it seems to water down the strength of being a great support platform. The onboarding process included webinars that often times were not on anyone's schedule at Zendesk, so you never knew when you might join an empty meeting. Review collected by and hosted on G2.com.
Agents are always very friendly, and they always point out various documents that help to better understand the answers to questions and even apply changes or corrections to settings when necessary. Review collected by and hosted on G2.com.
The language switch when we need to speak with the next level of support Review collected by and hosted on G2.com.
Nothing, really, nothing! I just asked them to activate the startup plan to get started. Review collected by and hosted on G2.com.
Struggling with their support +4 days for setting up a simple live chat on our website, their mobile app is not working, their web app is not working. I've previously worked with LiveChat and Intercom, I'd go with them again instead of Zendesk! Review collected by and hosted on G2.com.
Omnichannelle capabilities and the ease of configuration Review collected by and hosted on G2.com.
Integration with Meta could be better in order to identify the real origin of the ticket (post, message). Sometimes it presents a lag between the time of the comment or message in FB and the moment we receive the ticket in Zendesk. Review collected by and hosted on G2.com.
Zendesk offers us a feature rich platform to help us support our users. From simple trouble tickets to full blown workflows, we have what we need to increase our efficencies, track our progress and offer knowledge to our users. We are also big fans of Zendesk's integrations with many of the other products we use. Review collected by and hosted on G2.com.
Zendesk is expensive although we do find value in it. Review collected by and hosted on G2.com.
Omnichannel support; traditional and digital channel solution and integration.
Ease of operation regardless of level. Review collected by and hosted on G2.com.
Quite a lot of data points are not interpreted holistically on Explore/Analytics.
Non-basic configurations can be a hassle sometimes.
Level of support is inconsistent; acknowledgment is okay, follow-throughs are challenging. Review collected by and hosted on G2.com.
-It is easy to use and get to know more about app everyday we use it
-It doest not require Tecnical knowledge to use it
-We can easly split us my work load and departments according to brands
-It made it very simple and easy to adapt
-It is the best app to support customer and because of that we started using frequently
- we can easily Integrate with other app like Intercome Review collected by and hosted on G2.com.
The customer support is slow whenever we face issue an escalate it they respond bit late but appart from that everything is super cool Review collected by and hosted on G2.com.
