Video Reviews
Good Tool for customer service
Zendesk Support Suite Review
Convenient and easy to use chat tool. Great for connecting with customers!
6,150 Zendesk Support Suite Reviews
Overall Review Sentiment for Zendesk Support Suite
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Easy to use.
Auto reply feature to the customers.
Convenience for both customers and support agents. Review collected by and hosted on G2.com.
The cost is a little bit high to use Zendesk.
Complex to set up. Review collected by and hosted on G2.com.
Zendesk helps me easily use the system to provide quality support to my customers Review collected by and hosted on G2.com.
The price for using all the features of the APP. Review collected by and hosted on G2.com.
That email and phone calls are all tracked in one place. Makes it easy to go through old tickets and see a complete timeline Review collected by and hosted on G2.com.
We've had issues with time zones - if our customer, agent, and headquarters are in three different areas, it's been tracking events in all three time zones, vs from where the person is logging in from. Can easily get confusing when trying to understand timelines Review collected by and hosted on G2.com.
What I like most about Zendesk is its interface. It's very user-friendly, very easy to use and all the buttons are very understandable to someone who is not that tech savvy like me. The best part of it as well is you have an option to incorporate other details from another tool, which makes our workflow so much easier. Review collected by and hosted on G2.com.
there is nothing I don't like about Zendesk Review collected by and hosted on G2.com.
Zendesk is good for creating workflows, it allows for complex routing rules when routing chat to our support teams, and the scripting which pre-populates the responses is pretty good. Review collected by and hosted on G2.com.
Zendesk support is non-existent, which is ironic. We have been unable to use the prioduct for 60 days due to SMS delivery issues, over 90% of our SMS get rejected. And they won't help, call us, or support us in any way. STAY AWAY -- the worst support I've ever encountered.
On top, they keep billing us monthly for a product they does not work and they won't support.
Our $20,000 annual bill is going to $0.
We're moving to Twilio Flex. Do not make the mistake us using Zendesk for support, it simply doesn't work, and support is multi-channel, and they can't deliver SMS. Review collected by and hosted on G2.com.
I like that you have everything in one and don't have to add too many apps Review collected by and hosted on G2.com.
There's nothing I disklike as there are so many options Review collected by and hosted on G2.com.
Zendesk has a best Customer Support while integrating with others tool like salesforce it will be very easily to implement with Zendesk. Review collected by and hosted on G2.com.
Zendesk Support Suite need some more advance technical customization to perform. Review collected by and hosted on G2.com.
I had a pathetic experiuence with Zendesk. Their customer support appears lack of experience and knowledge needed to resolve problems in a professional and timely manner. I contacted Zendesk Support Staff everytime I ran into an issue, but the response or the trouble shooting was never so satisfactory. I am very disappointed because it impacted our business a lot. Review collected by and hosted on G2.com.
I dislike their support serive because they never helped me to resolve an issue, even they created a mess for me which ended up costing me a huge loss in my business Review collected by and hosted on G2.com.
The organized layout is easy to get used to and customize to your needs Review collected by and hosted on G2.com.
The siren! It goes off at a time on a different time zone and randomly throughout the day. Its setting should not be under chat settings. It is not where someone would expect to find it.
The tab of the open ticket could be better highlighted. You can accidentally switch to an adjacent tab and update the wrong ticket
Performance is an issue. Drop downs populate very slow sometimes and when switching between open tickets
When leaving a space between text and a colon, the emoticons popup gets on the way. Use of another hot key should be assigned, as some of us like to leave that space and continue to type
When other analysts use the chat, the chat window appears on the screen for the rest of us intermittently as a flickering window which often interferes with our use of Zendesk
7/12/23 updated review :
The sire is gone FINALLY! I would like to see a place for communication drafts that is private to me. Currently, you can only save it as a yellow note Review collected by and hosted on G2.com.
