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Zello Reviews & Product Details

John L.
JL
Director of Project Management
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zello?

Able to use this application during emergency situations to connect with people in distress. It's a great application to use to communicate with other people that are willing to help. It's great to be able t assemble an emergency team in short order by using this application. I also like that it can track all of the team members. Review collected by and hosted on G2.com.

What do you dislike about Zello?

The only dislike that I have is using my cell phone data, but it doesn't use that much considering I'm using Zello in short interactions usually. I'm unsure of how to find channels without listening and then joining. Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

I like to use Zello for hiking in remote areas and when I'm off-roading in my SUV or on an ATV. It's a good way to communicate with people if I get stuck and need help; you can sometimes find other people that are close and willing to assist. I will also provide assistance when called upon by other Zello users. Review collected by and hosted on G2.com.

Zello Overview

What is Zello?

Zello is the leading push-to-talk voice messaging app for teams and businesses worldwide, turning iOS, Android, and Windows devices into walkie-talkies that also record messages, track location, and send emergency alerts. Account administrators add, remove, and group together teams through a centralized, web-based management console. Channels are flexible to suit the needs of each customer, especially those in the hospitality, manufacturing, construction, transportation, and retail industries. Zello is ideal for businesses with deskless workers, field workers, remote workers, and lone workers. Use cases in this category include hotels with various staff members, construction crews on noisy job sites, and retail salespeople on the sales floor. Join the millions of Zello users who communicate in real-time over any wireless or data network to share updates, connect in emergencies, and solve problems. Zello serves thousands of businesses and has more than 130 million users worldwide. Current customers include Honda, Restoration Hardware, Starwood/Marriott Hotels, Uniqlo, Waste Management (WM), and YRC Freight. Zello is recognized as a reliable communication solution by reputable sources like the Wall Street Journal, the New York Times, CBS, CNBC, USA Today, and TechCrunch.

Zello Details
Discussions
Zello Community
Languages Supported
Arabic, Bulgarian, Czech, German, English, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Chinese (Simplified)
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Product Description

Zello is the cell phone walkie talkie app for mobile devices, iPhone and Android, or PCs

How do you position yourself against your competitors?

• With over 130M downloads, Zello is the most popular push-to-talk app in the world.
• Zello has the largest voice chat group size limit at 6000 active users per channel.
• Zello exclusively offers unlimited channels, users, and capacity.
• Zello can send voice messages, text messages, images, and locations.
• Zello voice messages play in real-time with sub-second latency
• Zello voice messages are also saved for convenient playback at any time.
• Zello works on any iOS, Android, and Windows device.
• Zello has an emergency alert feature for employees in distress.
• Zello can be integrated with a Radio Gateway to connect exiting radios
• Zello supports the most (22) languages.
• Zello is easy to use and reliable, with the highest ratings in the iTunes (4.6) and Google Play (4.4) app stores.


Seller Details
Seller
Zello
Year Founded
2012
HQ Location
Austin, Texas
Twitter
@Zello
33,487 Twitter followers
LinkedIn® Page
www.linkedin.com
114 employees on LinkedIn®

Jason A.
JA
Overview Provided by:

Recent Zello Reviews

JM
johan m.Small-Business (50 or fewer emp.)
5.0 out of 5
"100% RECOMMENDABLE"
EASY TO USE FRIENDLY I LIKE THE COLORS AND ABOVE ALL THE PRACTICAL
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Must have comm tool"
The app driven tool allows the department/team communicate discreetly as it resides on your smartphone, a bluetooth device can be attached allows a...
Andrew B.
AB
Andrew B.Small-Business (50 or fewer emp.)
5.0 out of 5
"Zello is great for communications between my dispatchers and delivery drivers."
Its fast. Drivers don't need to answer the phone to receive a message. They hear the message hands free. messages are recorded and can be played ba...
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175 people requested security information

Zello Media

Zello Demo - Mobile app Contact Talk Screen
Press the circle button in the middle to talk to another user
Zello Demo - Mobile app Local History Screen
Replay any voice message, read text messages, and view photos
Zello Demo - Mobile app Channel talk screen
Communicate with a group of users with voice, photo or text
Zello Demo - Management Console dashboard
Full control over all users, channels, and settings in your private network
Zello Demo - Management Console edit users screen
Create, edit and manage your team
Zello Demo - Management Console location tracking map
View the live location of all users in your network
Answer a few questions to help the Zello community
Have you used Zello before?
Yes

93 out of 94 Total Reviews for Zello

4.4 out of 5
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93 out of 94 Total Reviews for Zello
4.4 out of 5
93 out of 94 Total Reviews for Zello
4.4 out of 5

Zello Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ZelloQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Hospitality
UH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zello?

The app driven tool allows the department/team communicate discreetly as it resides on your smartphone, a bluetooth device can be attached allows an endless way to operate/communicate be either in open calls, text/image messaging and emergency group/all call options. Review collected by and hosted on G2.com.

What do you dislike about Zello?

Zello is effective when the wifi is within grasp of our phones. But since the hotel is in a multi-use development and our scope of area of responsibility is beyond just the hotel premesis, we hope to have some sort of cell auto connection when the hotel work wifi cannot be within reach of our phones. Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

Less bulky way to communicate vs the old bulky and cumbersome portable radios. While radio waves are reliable than wifi because during power outages or server downtime, Zello is useless and as a backup those clunky bulky portable radios take control now of the situation. Review collected by and hosted on G2.com.

GK
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zello?

Zello is easy to use for both drivers and operations staff. I introduced Zello to our company, Lovatt Transport, looking for an alternative to our outdated two-way system. Setting up Zello on drivers tablets eliminated having to physically mount two-ways in all the vehicles, which were expensive and unreliable.

Since we changed from traditional two-way to Zello, the operations office is much more peaceful. This is because each operator has the system on their computer rather than a central two-way base station that everyone needs to hear. Communication with drivers has improved immensely.

The best thing about Zello is there is little to no downtime or communication issues with the drivers.

I don't think i could ever go back to a traditional two-way system. Review collected by and hosted on G2.com.

What do you dislike about Zello?

I cannot think of any downsides to using Zello.

It is pretty much 'set and forget'.

The backup from Zello when there is an issue is excellent. Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

1.Communication with drivers has improved since introducing Zello.

2.The system is user-friendly for drivers and allocators.

3.It has eliminated an expensive two-way system.

4.Eliminated hard wiring two-ways into vehicles.

5.Using Zello has cut down the two-way noise in the office.

. Review collected by and hosted on G2.com.

Tobias R.
TR
Infrastructure Engineer
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zello?

The implementation was really easy, and the management console gave us many options to give the stores access to managing their own part of Zello. The efficent and fast communication is just a bonus. Review collected by and hosted on G2.com.

What do you dislike about Zello?

I can't think of many things at the moment. Of cause there are a few features we're missing in the product, like display names in channels and additional roles in dispatch channels.

But I wouldn't say it's a dislike of Zello Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

We had a old communication system and need a change. Zello helped by providing a effecient communication system and optimized the experience for the employees and our customers. The feature that allows you to send a picture is a very loved feature among our employees. Also the one-to-many communication has change a lot.

We saw a huge positive impact on the NPS score in our stores after implementing Zello. Review collected by and hosted on G2.com.

AL
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zello?

The savings over traditional cell phones is enormous. The call recording will save your company in terms of compliance issues and employee instruction. No more Employees saying, "you never told me that

or "You did not tell me to take my break" The recordings are always there to resolve these issues. Review collected by and hosted on G2.com.

What do you dislike about Zello?

I had difficulty setting up channels; the support team had to help me. Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

It records the conversations between drivers and managers; this has been a great tool. We have a lot of Laws in CA about lunch breaks, and when they are taken, Zello records the dispatcher telling the driver to clock out for a break. We have had drivers come back and say they were not instructed to take a break within the legal time, but we can prove they were instructed using the zello recordings. Review collected by and hosted on G2.com.

Blake K.
BK
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zello?

The biggest benefit for us was the accessiblity via the API. While the web management console is easy to use our deployment depends on custom integration services. The documented API is easy to use and the provided SDK's worked great. Review collected by and hosted on G2.com.

What do you dislike about Zello?

Zello is driving a lot of advancements with their own applications but one area that is forgotten about is the dedicated radio support. We rely heavily on physical radios from Telo and there are features that sometimes don't work or are hard to enable. While we provide feedback on what we would like to see we have no visilbity if there is any traction on the suggestions. Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

We rely on reliable and instant communication for our teams. The main benefit we have is via the dynamic channels and support for physical radios instead of relying on cellphones always. Review collected by and hosted on G2.com.

Alejandro G.
AG
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zello?

We are a taxi company, and we use Zello because it provides us with flexibility, fast, and precise messaging between drivers and dispatchers. We love the Dispatch Hub, as it is the most useful tool for us Review collected by and hosted on G2.com.

What do you dislike about Zello?

It would be very important to develop reporting capabilities in Zello and provide the option to download reports. Additionally, it would be highly beneficial if the desktop app could save conversations for a longer period of time Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

Zello is an excellent solution for those seeking efficient and well-organized communication. Its ability to streamline channels enables us to achieve higher levels of productivity. By utilizing the dispatch hub feature, drivers can minimize distractions and solely concentrate on crucial information Review collected by and hosted on G2.com.

Andrew B.
AB
Crew Boss,
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zello?

Its fast. Drivers don't need to answer the phone to receive a message. They hear the message hands free. messages are recorded and can be played back in case you missed a detail. Review collected by and hosted on G2.com.

What do you dislike about Zello?

There are minor improvements that could be made to the Dispatch Hub, but Zello had their product team reach out to get my suggestions. What more could you ask for? Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

Zello provides the ideal platform for communications between my dispatchers and delivery drivers. Review collected by and hosted on G2.com.

LC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zello?

Instant connection, reliable service and 99.99% uptime Review collected by and hosted on G2.com.

What do you dislike about Zello?

The biggest issue we face is a radio will log out if a duplicate user signs in, would be good to have a confirmation before proceeding Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

Long range communication Review collected by and hosted on G2.com.

Abdelhakim T.
AT
Agent de recherche
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zello?

Verry easy to implement it .

easy to use.

lot of features . Review collected by and hosted on G2.com.

What do you dislike about Zello?

dosen't have a frensh support.

verry hard to found the goos accessory Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

clear comunications. Review collected by and hosted on G2.com.

Verified User in Construction
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zello?

super logiciel pour pour voir avoir acces à nos ondes de radio pour pouvoir prendre contacte rapidement avec nos camionneur ainsi qu'à nos hommes sur les chantiers. Review collected by and hosted on G2.com.

What do you dislike about Zello?

pour le moment cela semble long d'instalation et de mise en marche pour notre compagnie de construction. Au moins il y a des technicien disponible pour nous aider. Review collected by and hosted on G2.com.

What problems is Zello solving and how is that benefiting you?

zello rends plus accessible pour les autres employé du bureau. ils y a plus d'oreilles pour entendre les appels sur la radio de nos employés. diminution de la perte de temps. Review collected by and hosted on G2.com.