(407)
4.4 out of 5
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Zammad
DW
David W.
Head of Engineering - Data and Business Intelligence
Mid-Market(51-1000 emp.)
What do you like best about Zammad?
Being an open-source product, Zammad is free for you to host yourself. It also includes SSO out-of-the-box and other helpful features. Thus, it's got a very low barrier to entry with no complicated authentication matters. It allows multiple agents, tagging, and for ticket catagorisation. Review collected by and hosted on G2.com.
What do you dislike about Zammad?
It's not as polished as products like ZenDesk. In fact, it's not really an awesome experience. Some things you'd think ought to be standard are either not implemented or not implemented well or a bit clunky. For instance, it's laborious to try and find agent performance metrics. Really, it's more a system for tracking your currently open tickets but without a lot of richness in managing performance or reviewing history, finding root causes, identifying trends, etc. Review collected by and hosted on G2.com.
9 out of 10 Total Reviews for Zammad
4.5 out of 5
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KP
Kashish P.
Technical Consultant
Enterprise(> 1000 emp.)
What do you like best about Zammad?
Zammad is a helpdesk and issue tracking platform for raising tickets. It is a open source web based solution. It can be easily integrated with Github or Gitlab for repository. It can be integrated with communication channels like Twitter, Facebook, Telegram and more. It provides a great dashboard with all the options to view and sort the tickets raised. Review collected by and hosted on G2.com.
What do you dislike about Zammad?
Zammad is a great useful platform and has no disadvantages as such. It has lot of features like Autosave, full text search, time accounting, export options to csv and more. One can design the workflows accordingly. Customer forums are there to support whenever required. Review collected by and hosted on G2.com.
EP
Elvis P.
Web Dev. Marketing. Digital Infrastructure
Outsourcing/Offshoring
Small-Business(50 or fewer emp.)
What do you like best about Zammad?
I like the fact that it is open source and it allows me to use it for as many businesses and accounts and I need to. Also the fact that has been updated on a regular basis as a software. Review collected by and hosted on G2.com.
What do you dislike about Zammad?
I disliked the mobile version of the website, which was not very responsive and easy to use. However, since the recent update, the software is much more easier to use from my phone. Review collected by and hosted on G2.com.
KD
Keith D.
Business Development Representative
Small-Business(50 or fewer emp.)
What do you like best about Zammad?
Zammad is a helpdesk solution for managing support tickets. It works with communication apps like Slack, Microsoft 365, and Webhooks. I can easily select a status for the ticket by using a drop down button. It is easy to use with many features. It also integrate with Slack. Review collected by and hosted on G2.com.
What do you dislike about Zammad?
I have no complaints at the moment. Everything work fine. Review collected by and hosted on G2.com.
JG
Joe G.
Head of Marketing
Small-Business(50 or fewer emp.)
MW
Mildred W.
Education IT Specialist/Registrar
Mid-Market(51-1000 emp.)
What do you like best about Zammad?
The interface and flow of the ticket system is really nice! also the integration with Google helped to implement the system Review collected by and hosted on G2.com.
What do you dislike about Zammad?
I will love to see what the costumers see, and maybe have more integration with google docs and sites for documentation Review collected by and hosted on G2.com.
AG
Adrián Tonatiu G.
Business Process Analyst
Small-Business(50 or fewer emp.)
What do you like best about Zammad?
Zammad has everything you need to manage your clients' requests through different channels, mail, web, form, chat, Facebook, Twitter, and Telegram. Review collected by and hosted on G2.com.
What do you dislike about Zammad?
Some elements of the interface are not yet translated into Spanish and some configurations can only be carried out in the command line interface Review collected by and hosted on G2.com.
FT
Francesco T.
IT director
Small-Business(50 or fewer emp.)
What do you like best about Zammad?
Very powerful web interface that provide real multitasking and real time notifications.
easy and comprensibile interface for operators and customers
mobile friendly Review collected by and hosted on G2.com.
What do you dislike about Zammad?
(Web interface is not responsive, and miss a mobile friendly version) NOW IS RESPONSIVE! sure it will be improved but the first step is done
mail module could be improved Review collected by and hosted on G2.com.
MR
Mario R.
IT Projektmanager
Mid-Market(51-1000 emp.)
What do you like best about Zammad?
We compared Zammad to all other customer support systems on the market and had a long demo period with other systems like Freshdesk and Zendesk. Zammad was the best solution for our agents and the company needs. The funny thing was, that it was also the cheapest and easiest to implement. We are currently in the 8th month after going live and happy that we did the right decision. The Zammad support team is also great and fast. We get an answer much faster then our customers do from us :) Review collected by and hosted on G2.com.
What do you dislike about Zammad?
I'm not sure if they improved on this topic, but at the presentation of the system we got an bad impression because the system they showed us was buggy and outdated, even though you could set up a demo version on their website in 1 minute. But luckily the impression was just bad at the presentation, they are high quality in everything they do. Review collected by and hosted on G2.com.
BP
Bob P.
Owner
Small-Business(50 or fewer emp.)
What do you like best about Zammad?
The agent interface is very quick. I like that we see a running list of current activity. Review collected by and hosted on G2.com.
What do you dislike about Zammad?
Nothing to complain about so far. We moved from OTRS 6 community edition and this has been a nice upgrade. Review collected by and hosted on G2.com.
Zammad Categories on G2
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