YourCX Reviews & Product Details

A simple tool - you can do quantitative research yourself, get alerts about feedback, analyse the emotions of users answering open questions. I've been using it for two years now and it's evolving all the time, providing new elements. The support is great too, although the tool is so simple that I rarely use it. Review collected by and hosted on G2.com.

Some of the functions I use less frequently are hidden, and are sometimes difficult to find in the panel or to customise for myself - then I usually use support and the problem is quickly resolved. Review collected by and hosted on G2.com.

YourCX is a tool creating online surveys using advanced scenarios, collecting quantitative and qualitative feedback on the website (content, functionalities, changes) as well as purchasing processes and paths. In play.pl we use it to monitor processes, shopping paths optimization and to support design team in creating new functionalities through the verification of research hypotheses. Your CX enables 360-degree view of user's behavior (better understanding of prospects/customer paths) , gives us insights for business, benchmark to competitors and even technical information (such as errors). And last but not the least: The Team is great! Professional, very supportive and flexible. Highly recommended! Review collected by and hosted on G2.com.

As the product is constantly being developed there is not enough time to use all the functionalities:) Review collected by and hosted on G2.com.

YourCX is user-friendly for implementing surveys. Once you’ve created a survey template that you’re satisfied with, it can be easily adapted and edited for future projects. Personally, I’ve built a survey and used it weekly, only needing to change minor details like the title, location, and names to fit each project.

After taking an online training session provided by my employer, I felt comfortable and excited to use this software for my work. The customer support has been outstanding, offering additional help sessions or guiding me to the right answers.

I have nothing but positive things to say about this product. Review collected by and hosted on G2.com.

I haven’t encountered any issues while using YourCX. It has become my go-to software. Review collected by and hosted on G2.com.

The interface impressed me; it allows me to view my customers’ experiences from different perspectives. It simplifies my work by summarizing all the surveys we receive into easily understandable data. Moreover, their consistent innovation culture and helpfulness are highly positive. Review collected by and hosted on G2.com.

They are constantly evolving and adding new functionalities, but should we dislike because of it? Review collected by and hosted on G2.com.

I love the team's openness and listening to my needs, the great support and the great amount of information about the customer's experience that I get thanks to this tool. Review collected by and hosted on G2.com.

There is nothing I don't like, because over the years we've been working together, the team has listened to my needs and quickly removed what bothered me and added what was missing. Review collected by and hosted on G2.com.

A very good tool that allows you to learn about your customers' needs and problems.

The YourCx panel offers many options for configuring survey research.

You start with a small project, one survey and end up with something big, you manage many surveys and have access to a lot of valuable information.

You can always count on an experienced team. They always help in configuring the research, answer every question and patiently explain technical aspects. Review collected by and hosted on G2.com.

In my opinion, the panel could be more intuitive. It is constantly developing, so I think that over time it will become more and more user-friendly. Review collected by and hosted on G2.com.

Powerful tool for surveying with possibility of using it in very different way. Tool is still developed so it is better more and more. It is good either for very sophisticated surves or simple one question surves. It has lot of funcionalities which other tool has not, for example you can add questions / anser while survey is running. Help desk is very responsive, so you are not alone if you have some issue to address. Review collected by and hosted on G2.com.

Some UX problem, but it is of less importance and it is fixed in time. Review collected by and hosted on G2.com.

Pretty comprehensive and user-friendly research platform that gave us an opportunity to

gain valuable insights into customer behavior and preferences. The platform is flexible and

accommodates diverse research scenarios including online, mobile and offline scenarios, which

were helpful for us. YourCX was also very helpful whenever we had questions or run into trouble. Review collected by and hosted on G2.com.

We had no big issues while using the plaform. Review collected by and hosted on G2.com.

I had the pleasure of working with YourCX and I am impressed with their professionalism and commitment. A very good tool. Used for customer satisfaction assessments (service quality evaluation and post-purchase satisfaction evaluation). Excellent communication, problems are resolved quickly. Highly recommend!” Review collected by and hosted on G2.com.

No, If any issues arose, they were resolved very quickly by the team. Review collected by and hosted on G2.com.

YourCX is very complex and flexible solution. Almost everything is customizable. In connection with experienced and helpful YourCX's Team, we can get very valueable insights to our shop. Review collected by and hosted on G2.com.

User panel has unpleasant design. I'm waiting for promised re-design. Review collected by and hosted on G2.com.