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Yoizen Omnichannel CX Platform
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Yoizen Omnichannel CX Platform
By YOIZEN
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4.6 out of 5 stars
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Yoizen Omnichannel CX Platform Reviews & Product Details - Page 3

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Yoizen Omnichannel CX Platform Overview

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What is Yoizen Omnichannel CX Platform?

Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable businesses to automate marketing, sales and customer service on multiple digital channels and messaging apps, such as: WhatsApp, Social Media, Email, Web Chat, Apple and Google Messaging, Google My Business, Mercado Libre, and more! By using our technology to integrate and automate customer communications, you will: • optimize your agents’ time • reduce operating costs • improve customer experience • increase customer satisfaction • boost productivity • deliver a consistent brand experience Our platform works in Spanish, Portuguese and English. We are a Meta Business Partner and WhatsApp Business Solution Provider. Other partnerships: Avaya Google Apple We currently serve clients from multiple industries in Argentina, Colombia, México, Perú, Bolivia, Paraguay, Brazil, Costa Rica, Jamaica, Uruguay and Guatemala. Areas of expertise: Omnichannel Customer Service Automation ChatBots Conversational Intelligence powered by AI Customer Experience (CX) Digital Channels

Yoizen Omnichannel CX Platform Details
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Product Description

Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable businesses to automate marketing, sales and customer service on multiple digital channels and messaging apps, such as: WhatsApp, Social Media, Email, Web Chat, Apple and Google Messaging, Google My Business, Mercado Libre, and more! By using our technology to integrate and automate customer communications, you will: • optimize your agents’ time • reduce operating costs • improve customer experience • increase customer satisfaction • boost productivity • deliver a consistent brand experience Our platform works in Spanish, Portuguese and English. We are a Meta Business Partner and WhatsApp Business Solution Provider. Other partnerships: Avaya Google Apple We currently serve clients from multiple industries in Argentina, Colombia, México, Perú, Bolivia, Paraguay, Brazil, Costa Rica, Jamaica, Uruguay and Guatemala. Areas of expertise: Omnichannel Customer Service Automation ChatBots Conversational Intelligence powered by AI Customer Experience (CX) Digital Channels

Seller Details
Seller
YOIZEN
Year Founded
2010
HQ Location
Ciudad Autónoma de Buenos Aires (CABA) , Argentina
Twitter
@Yoizen
340 Twitter followers
LinkedIn® Page
www.linkedin.com
56 employees on LinkedIn®
Description

YOIZEN specializes in customer engagement and support software, offering tools for managing customer interactions across multiple channels, including social media, messaging apps, and email.

Marina T.
MT
Overview Provided by:
Marina Tricherri

Recent Yoizen Omnichannel CX Platform Reviews

CD
Cinthia D.Enterprise (> 1000 emp.)
5.0 out of 5
"A comprehensive tool to transform the customer experience"
What really sets Yoizen apart is its ability to adapt to our specific business needs. The platform is intuitive and easy to use, even for those wit...
Read more
Tulio A.
TA
Tulio A.Enterprise (> 1000 emp.)
4.5 out of 5
"Your strategic ally for digitalization and efficiency"
It is a platform that accompanies you on the journey towards digital transformation, allowing you to reach new levels of efficiency and optimize th...
Read more
Fabian M.
FM
Fabian M.Mid-Market (51-1000 emp.)
4.5 out of 5
"Robustness and agility"
The flexibility of the platform and the company manage to meet the needs that arise from the business.
Read more
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Yoizen Omnichannel CX Platform Media

Yoizen Omnichannel CX Platform Demo - AI-Driven Omnichannel CX Platform
Integrate all communication digital channels in one single place.
Yoizen Omnichannel CX Platform Demo - Use Cases Across Industries
Resolve 90%+ of customer questions instantly. 24/7/365. Guaranteed.
Yoizen Omnichannel CX Platform Demo - Companies Scaling Success
Join the AI Revolution.
Yoizen Omnichannel CX Platform Demo - The time is NOW
Revolutionize your Omnichannel CX.
Answer a few questions to help the Yoizen Omnichannel CX Platform community
Have you used Yoizen Omnichannel CX Platform before?
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28 Yoizen Omnichannel CX Platform Reviews

4.6 out of 5
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28 Yoizen Omnichannel CX Platform Reviews
4.6 out of 5
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4.6 out of 5
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Yoizen Omnichannel CX Platform Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Yoizen Omnichannel CX PlatformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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XL
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
Translated Using AI
What do you like best about Yoizen Omnichannel CX Platform?

Access from the Web in any environment.

Multipurpose

Allows interconnectivity Review collected by and hosted on G2.com.

What do you dislike about Yoizen Omnichannel CX Platform?

Sometimes it presents intermittence. Flexibility. Review collected by and hosted on G2.com.

What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?

Implementation of new Meta features for use, this would help improve the user experience by shortening steps and selection of options. Review collected by and hosted on G2.com.

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LD
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Yoizen Omnichannel CX Platform?

This is a very easy to use tool as well as the customer support is brilliant. Review collected by and hosted on G2.com.

What do you dislike about Yoizen Omnichannel CX Platform?

There is no downside, the platform is fine. Review collected by and hosted on G2.com.

What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?

Digital transformation experience. Review collected by and hosted on G2.com.

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Verified User in Telecommunications
IT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
Translated Using AI
What do you like best about Yoizen Omnichannel CX Platform?

It allows us to accurately track the management we have through the platform. Review collected by and hosted on G2.com.

What do you dislike about Yoizen Omnichannel CX Platform?

From the client who is contacting us, we find it difficult to identify the service ID they are inquiring about because there is no field to record it. Review collected by and hosted on G2.com.

What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?

It simplified information management compared to what we had with the previous platform. Review collected by and hosted on G2.com.

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Verified User in Pharmaceuticals
UP
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
Translated Using AI
What do you like best about Yoizen Omnichannel CX Platform?

Ease of use, Ease of Implementation, Description of tools, Support received from the provider Review collected by and hosted on G2.com.

What do you dislike about Yoizen Omnichannel CX Platform?

The ability to have some type of functionality testing platform Review collected by and hosted on G2.com.

What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?

The way to respond quickly and automatically to the needs of our members Review collected by and hosted on G2.com.

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Verified User in Food & Beverages
AF
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
Translated Using AI
What do you like best about Yoizen Omnichannel CX Platform?

attentive response from the staff, and easy queue tracking by the agent Review collected by and hosted on G2.com.

What do you dislike about Yoizen Omnichannel CX Platform?

friendlier templates for the supervisor, and small bugs on the agent's platform Review collected by and hosted on G2.com.

What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?

sale delivery of my products Review collected by and hosted on G2.com.

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Verified User in Telecommunications
UT
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Yoizen Omnichannel CX Platform?

La facilidad de uso y el Soporte al cliente. Review collected by and hosted on G2.com.

What do you dislike about Yoizen Omnichannel CX Platform?

Es complejo hacer adaptaciones a funcionalidades preexistentes a una necesidad puntual. Review collected by and hosted on G2.com.

What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?

Adaptabilidad de funciones a necesidades particulares y especificas. Review collected by and hosted on G2.com.

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Verified User in Alternative Medicine
AA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Yoizen Omnichannel CX Platform?

Uso, entendendimiento, agilidad, configuración, Atención al cliente y Soporte. Review collected by and hosted on G2.com.

What do you dislike about Yoizen Omnichannel CX Platform?

Reportería al tener distintos números asociados con un solo Id. Review collected by and hosted on G2.com.

What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?

La demanda de llamados telefónicos. Review collected by and hosted on G2.com.

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Verified User in Banking
AB
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Yoizen Omnichannel CX Platform?

estabilidad, facilidad de uso, facilidad de integración Review collected by and hosted on G2.com.

What do you dislike about Yoizen Omnichannel CX Platform?

escalabilidad, soporte al cliente, problemas mail Review collected by and hosted on G2.com.

What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?

canales de atención digital asisitidos Review collected by and hosted on G2.com.

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