Top Rated Yoizen Omnichannel CX Platform Alternatives
It allows us to accurately track the management we have through the platform. Review collected by and hosted on G2.com.
From the client who is contacting us, we find it difficult to identify the service ID they are inquiring about because there is no field to record it. Review collected by and hosted on G2.com.
27 out of 28 Total Reviews for Yoizen Omnichannel CX Platform
Overall Review Sentiment for Yoizen Omnichannel CX Platform
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What really sets Yoizen apart is its ability to adapt to our specific business needs. The platform is intuitive and easy to use, even for those without advanced technical knowledge. The Yoizen support team is exceptionally proactive, always willing to collaborate so that we can maximize the use of the platform and explore new growth opportunities. Review collected by and hosted on G2.com.
The platform handles a large amount of valuable information and sometimes it can be a challenge to process it quickly. However, with time and dedication, we have managed to make the most of the data and KPIs it offers, which has allowed us to optimize our entire operation. Review collected by and hosted on G2.com.
The potential of the platform to implement customer contact channels, centralizing administration and management from a single front. Agile, simple configurations that make its implementation a quick process. At the supervision level, the ability to manage resources efficiently and have a variety of reports for measuring efficiency and quality of service. Additionally, the flexibility to generate integrations with other applications. The support from the team is immediate, with responses in acceptable times; in addition to offering solutions for unforeseen issues in management. Review collected by and hosted on G2.com.
The limitation in being able to deepen the monitoring of cases due to the use of HSM Review collected by and hosted on G2.com.
What I like the most is that I can have the reports of all the channels we manage, which are more than 20. This information allows us to make decisions and improve day by day, ensuring a response time for each inquiry that comes through our channels.
Reporting
Priority in responding to negative messages
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Assistance in technical support and good predisposition- Review collected by and hosted on G2.com.
The cost is high, so we do not add more channels than we manage. It only has a 24-hour window for messages coming from Meta to respond. Review collected by and hosted on G2.com.
El acompañamiento, estuvieron siempre, desde que empezamos a hablar con el equipo comercial, durante el proyecto donde me ayudaron a entender para que tenia que tener un Bot, y en el día a día con el soporte, que me ayudan con las dudas que me van surgiendo. Review collected by and hosted on G2.com.
Estoy en general conforme, es una plataforma muy completa, al tener tantas opciones a veces me cuesta resolver, pero el equipo de soporte siempre me ayudo Review collected by and hosted on G2.com.
Easy-to-use no-code platform that evolves alongside the market and the needs of customers practically in real time. It generates efficiency through the use of different types of automations, integration with legacy systems, while managing a very powerful ACD logic that in itself generates significant extra operational efficiency. Review collected by and hosted on G2.com.
A point of improvement could be the openness and granularity of native reporting. Review collected by and hosted on G2.com.
The experience of our representatives when conversing with the client through the platform, and the possibility of viewing the entire previous historical conversation. The flexibility in using the messages and possible filters that you can adapt in your service queues. Review collected by and hosted on G2.com.
that to implement chat mode, in WhatsApp we have to do it for all the services connected to the number of that service and there is no implant for a specific service queue. Review collected by and hosted on G2.com.
Ease of navigation, adaptability, usability. All Yoizen products can be used by people without specific technical knowledge. The projects to be undertaken are always possible, thanks to the support and assistance of the entire team they have, with great availability and willingness when it comes to developments and work. Always with energy and eagerness to take on new work and with motivation to continue growing in the digital field. Review collected by and hosted on G2.com.
Response times with a delay of two or three hours, but with an on-call line open 24 hours for specific urgent matters. Review collected by and hosted on G2.com.
The flexibility of the platform and the company manage to meet the needs that arise from the business. Review collected by and hosted on G2.com.
The amount of information handled by the platform is very large and processing it is sometimes complex. Over time, all the KPIs it reports are understood. Review collected by and hosted on G2.com.
Options to adapt the tool quickly to the need of the moment. Very intuitive for the user. Training and support. Possibility to reach different types of clients. Updating the platform versions. Key tool for the digital growth of any company. Review collected by and hosted on G2.com.
The platform doesn't have anything I don't like. Review collected by and hosted on G2.com.
Although the tool gives us the answer to our future, I value teamwork more. How we manage to keep up with the constantly developing usability of the channels and the changing needs of the business. Easy to use, easy to implement. Review collected by and hosted on G2.com.
Nothing to highlight. The dynamic of constant change is followed by the solutions. Review collected by and hosted on G2.com.
