Yodel.io Pros and Cons

Good software, easy to use, easy to install & setup, Customer Support is decent although not useful if too technical problems which can be frustrating Review collected by and hosted on G2.com.

Functionality is good usually and it works mostly reliably. Review collected by and hosted on G2.com.

So far it has done wonders for us! Before we were continually getting fed up with all of the attention, and space that hardware phones and servers required. We had tried other solutions online but they just weren’t giving us what we needed. Since adopting Yodel, we’ve been able to move to a cloud solution that works from anywhere. It really has helped us to reorganize, and really prioritize customer interactions instead of being distracted with the physical clutter. Review collected by and hosted on G2.com.

We are not using Slack so we can’t use all the features that Yodel offers. I hope they will include these features to the desktop app as well in the future. Review collected by and hosted on G2.com.

I love how easy it is to use, very simple interface and integrates nicely with Slack Review collected by and hosted on G2.com.

nothing really to be honest, it is a great bit of kit! Review collected by and hosted on G2.com.

Yodel provides the possibility for our remote team to be available via a single phone number where everyone can take calls as they come in. The phone is a very important support channel for us and Yodel provides the bridge to Slack (our communications hub).

We especially rely on the voice recording of incoming calls, to quickly route calls to the correct department. Review collected by and hosted on G2.com.

That Yodel is (and there is probably no other technical solution) dependant on the phone's internet connection. So sometimes the call breaks down if the connection is bad. Review collected by and hosted on G2.com.

We had previously tried another internet-based phone system, but had a lot of problems with it, to the point we almost gave up on the idea. There were tons of issues with the main one being the phone quality, which as a phone system is crucial. We were looking for something that works, and can help to support our sales team. Yodel does exactly that, and we really rely on their ability to integrate to Slack and Salesforce. We can help customers all over the globe who just signed up for our service, without any issues or delays. Review collected by and hosted on G2.com.

Currently, the Salesforce integration only lets us call out and shows the call log for each lead. So there is still some improvements to be made. Review collected by and hosted on G2.com.

Yodel is a customizable full-featured business phone system without a need for equipment. All of the features such as call recording and multiple call handling are just exactly what we need in our business to be able to make sure that we are able to communicate and attend to our guests' needs. Review collected by and hosted on G2.com.

As of now, there is nothing that we dislike about this app. Review collected by and hosted on G2.com.

I like how the software integrates with Dialogflow for a very advanced IVR that is backed by Google AI Review collected by and hosted on G2.com.

I do not have any dislikes - the program does exactly what I want it to do Review collected by and hosted on G2.com.

I like that yodel’s bot takes care of my incoming calls and forwards the call – together with all the necessary information – to our collaboration tool Microsoft Teams. The bot is available 24/7 and communicates with customers simultaneously. Plus, Yodel never gets tired or bored so I can trust that all our customers receive good support. Review collected by and hosted on G2.com.

I would love to get even more information directly into our collaboration tool Microsoft Teams. But they are continuously adding more functionalities so it’s only a matter of time! Review collected by and hosted on G2.com.

Over the past 10 years, I have used several business phone systems.

The beauty of Yodel is that it simply affordable, works and programmable.

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Nothing though an Android smart-phone version will be much appreciated. Review collected by and hosted on G2.com.