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Email automation is a very useful component of prospect outreach. We used to like Yesware initially, it did the job it said it did, but after that there were lot of issues. Review collected by and hosted on G2.com.
Their sales team openly lies. We sent them a request and when we did not get a response for a week, we followed up. The sales team lied saying they never saw our mail earlier, when using their own product we could see that they opened our email multiple times!
Also, neither their sales or support are open to listening to any customer feedback.
We tried to cut them slack initially, but then we just got too frustrated and moved to another product. Review collected by and hosted on G2.com.
Video Reviews
Great business tool to improve your sales
Yesware gives great insight into email open rates
Love Yesware--I've used it with several orgs and have worked to implement it in every role I've had
817 out of 818 Total Reviews for Yesware
Overall Review Sentiment for Yesware
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There are only a few things I like about yesware and those are scheduling and reminders. Review collected by and hosted on G2.com.
No support. Product is fauly and not working. I am paying for features that are not working and waiting for a response from them (with noresponse). The main feature that I am using is simply not working (it used to be working). If there was a support maybe they could solve this. Unfortunately, no one is responding to the support tickets. You are better off with MixMax. Review collected by and hosted on G2.com.
Simple to set up and learn, everything is quite straightforward. Inisight into opens and clicks is also extremely valuable. Review collected by and hosted on G2.com.
Does not integrate with Pipedrive so contacts have to be uploaded manually. Review collected by and hosted on G2.com.
I mainly used this for email tracking (opens/clicks) Super simple to install and use. Intelligence in real time. Review collected by and hosted on G2.com.
I have been trying for over a week to upgrade my subscription to paid and I cannot get anyone to respond to me. It says that upgrades have to be through an Account Manager but there is no way to contact them. Review collected by and hosted on G2.com.
The price but revisit the title of this review to understand. Review collected by and hosted on G2.com.
Where to start:
- UI/UX is ridiculously not well designed and outdated
- Code is rife with errors and conflict
- Can't trust the data that's for sure
- Customer service is lacking the customer service part of their job Review collected by and hosted on G2.com.
- email tracking (to see if a prospect has opened your email ) for your daily outbound emails
- reporting
- canned replies / templates that are really handy when sending out sales candenses
- decent reporting to get the big picture of what's working.
- integrations to Gmail & our CRM
- really easy to use
- really simple to implement (even for non techies) Review collected by and hosted on G2.com.
Yesware's "Spam Risk Detection" should predict how likely your emails / cadence would be flagged as spam but it's a bit clunky Review collected by and hosted on G2.com.
I think the idea of the functionality of Yesware. When it works and syncs with Outlook, it's great. Review collected by and hosted on G2.com.
It often times disconnects from Outlook. It doesn't show me within the email itself if someone has opened it. I have to search for the specific email through ALL of my emails and "opens" Review collected by and hosted on G2.com.
The best part about using yesware is that it sits perfectly on top of my Gmail suite. It makes it easier for me to track my emails and it also scans for viruses when I try to upload any files Review collected by and hosted on G2.com.
the UI can be better. I mean seriously, tools like mailchimp have a much better UI but in terms of functionality, Yesware works the best. Review collected by and hosted on G2.com.
There are several upsides to this tool. Firstly, setting up and integrating with my existing email client and existing Salesforce instance is straightforward.
Once up and running, the features are easy to use, and after working together for over a year, I use most of the product elements almost daily.
Here are some of my favorite elements:
-The ability to attach pdfs to emails that open in the browser for the client when clicked.
-The ability to capture when an email is opened, not only in my email client but this data is also captured as an activity in my salesforce opportunities.
-The Email Campaign Tool is great and has significantly increased my ability to get web demos set up.
I would highly recommend this product to anyone working in SAAS Sales. Review collected by and hosted on G2.com.
I wish they could save video clips and attach them to an email like their tool allows you to save PDFS and attach them to emails. I use a whole different service for this and it would be nice to have this feature included in their platform. Review collected by and hosted on G2.com.
I've utilized Yesware for Business for the past 4 or 5 years. Yesware is the only email tracking service I've utilized for work that doesn't alert the receiver. Having the service has been invaluable, allowing me to know asks to follow up with and which to let go. There's a direct correlation between my usage of Yesware and the clients we work with. Review collected by and hosted on G2.com.
It appears that locations for Gmail default as a standard IP address rather than the location the message was opened.
I would also value if there were clarification as to if a message was a) opened, b) forwarded <= right now you're able to view that x device opened in y location and then shortly after a device opened in b location - the assumption being x forwarded to a; just unclear/no way to verify that presently. Review collected by and hosted on G2.com.
